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Orland Toyota
Tinley Park, IL
1,486 Reviews
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January 26, 2015
Sequoia 2015 My husband and I are so very pleased with the complete service of the Orland Toyota dealership. Marek Ogreglak went above and beyond to make our expe My husband and I are so very pleased with the complete service of the Orland Toyota dealership. Marek Ogreglak went above and beyond to make our experience as easy and enjoyable as possible. He kept us updated on the impending date of our vehicle making it to your dealership. He listened to our needs and found that this car would meet all of them. He was knowledgeable about the car and its features and took the time to explain and demonstrate how they worked. He showed us that the car would meet all our needs for comfort, entertainment level for our kids, especially our special needs daughter, and more. We absolutely love our new vehicle and we are so happy it is finally at home. Thanks again Marek and the Orland Toyota Staff, your approach to customers is phenomenal. We could have purchased from the Toyota dealership in Hodgkins, but their customer service was less than friendly. From the bottom of our hearts we thank you and hope to do business with you in the future. The Gawlak Family More
by Joanna
Employees Worked With
Marek Okreglak
January 24, 2015
Excellent experience. Salesman was very helpful. Al was low pressure and very helpful. He did a good job of discovering what our needs were and tried to meet them. In the purchasing process he prepar Al was low pressure and very helpful. He did a good job of discovering what our needs were and tried to meet them. In the purchasing process he prepared us well for how long we would be waiting so we knew along the way what to expect. He was very accommodating with explaining the different vehicles we considered. He made the process enjoyable. More
by Marty B
Employees Worked With
Al Krajewski
January 23, 2015
A not so fun experience made into a positive one.... It was time for me to buy a car....I held out for as long as I could. My husband was recommended to this dealership and this employee specifically... It was time for me to buy a car....I held out for as long as I could. My husband was recommended to this dealership and this employee specifically.....Brittany Ellison from someone who rode in his cab.....this was around Christmas time. My husband started talking with Brittany at that time. He only told her we were interested in looking at that time. Brittany kept in contact with my husband......not at all pushy.......but with a courteous call to him letting him know she was still there for us when it came time to buy. Well Wednesday the 21st was the day. I went to the dealership with my husband. Immediately when I met Brittany, I was at ease...she made the whole experience not only pleasant; but very stress free. She is very knowledgeable about all makes and models of the cars and will spend amount of time needed until you feel completely comfortable with your decision. We had to go back to the dealership two days later and again Brittany greeted us as if we were the only ones in the dealership.....her attentiveness and focus on us until all questioned were answered was amazing. We will pass her name along to any friends or relatives that need to buy a car and will definitely go back to Brittany when we need to buy another car. More
by Skippyjo34
Employees Worked With
Brittany Ellison
January 14, 2015
Horrible After owning my Chevy Impala for many years, my wife finally convinced me to consider replacing my next car with a Toyota Camry after her good experie After owning my Chevy Impala for many years, my wife finally convinced me to consider replacing my next car with a Toyota Camry after her good experience with her 1999 Toyota Camry, which had lasted her for many years. I came to this dealership as it was close to my home and I was impressed with the 2011 Camry XLE that the salesman had showed me, I decided to purchase and was satisfied. A few months later my wife decided it was time to trade in her 1999 Camry, as it had seen better days. She went back to this dealership since my first experience was great, but unfortunately it has been a HORRIBLE experience for her. She worked with Paul, and he showed her a 2011 Hybrid Camry, which was APPARENTLY Certified and she instantly fell in love with the vehicle. It had everything that she wanted and because it was APPARENTLY Certified, she trusted them. Paul and the dealership had assured my wife that everything worked and if not the dealership would correct whatever issues that would occur. That is when she purchased the vehicle with the warranty! We quickly learned that we had made a mistake purchasing the vehicle at this dealership and have only experienced problem after problem. Problem #1- We were given one set of keys and never a spare. When we asked about a second pair which typically is given when you purchase a vehicle. They wanted to charge $300 for them. Problem #2- Radio volume didn’t work and they had sold the vehicle with the feature of having a built in GPS system/Radio. They offered to change out the radio because of the volume control issues and replaced it with an older version radio that was not connected to any of the controls on the steering wheel of the vehicle. And completely took out the GPS SYSTEM. Now all the controls on the steering wheel that were meant to make it convenient and a sale feature for this vehicle have become pointless and are there for no functions at all. Problem #3 – An after market problem with the vehicle was the gas tank. Which was not allowing any flow of incoming gas. And had forced my wife to stand in the bitter cold and gas up the car in small increments. We reported to the dealership the problem and we only received attitude and the same response. “ We’re not in the business of replacing aftermarket options with original equipment. “ THIS IS A CERTIFIED VEHICLE? This is a poorly run dealership and we are completely unsatisfied with how we have been blinded by lies of this “Certified Vehicle.” I have purchased three cars from this dealership, two 2011s in less then a year! And I guarantee you, I WON’T EVER PURCHASE HERE AGAIN. BUYERS BEWARE!!! I would never recommend this dealership to family or any friend. Their definition of a certified car appears to be, “as long as the car can start.” More
by Jose
January 10, 2015
First time buying a new car Brittany was amazing. She was so helpful and explained everything to me in a kind way. She made my car buying experience a great one. If you go to thi Brittany was amazing. She was so helpful and explained everything to me in a kind way. She made my car buying experience a great one. If you go to this dealer to buy a car ask for Brittany she's the best. Chris from finance was also great! More
by Jim
Employees Worked With
Brittany Ellison, Chris Kowalis
January 10, 2015
Purchase of new Camry John was so knowledgeable and helpful with assisting me in the purchase of my first new car. I would recommend him to anyone. Also, Timmy in the servi John was so knowledgeable and helpful with assisting me in the purchase of my first new car. I would recommend him to anyone. Also, Timmy in the service department is extremely helpful! More
by Alyssaryan1014
Employees Worked With
John Davison
January 07, 2015
Exceptional Sales Experience Frank Pellegrino was a great help in assisting us in the purchase of our 2015 Camry. He was very knowledgeable of the vehicle and took the time to li Frank Pellegrino was a great help in assisting us in the purchase of our 2015 Camry. He was very knowledgeable of the vehicle and took the time to listen to what we wanted in regard to options and found us the Camry that best suited us. We at no time felt pressured which was a pleasant surprise. Frank was not working when we picked up our Camry. John Davison took right over and one would have thought he was our original salesman. He made sure we were comfortable with the operation of our new Camry and assured us that either he or Frank would always be available if we needed any additional assistance. Overall we would rate our experience a "10" at Orland Toyota and would certainly recommend Frank or John to anyone looking to purchase a Toyota! More
by Janice
Employees Worked With
John Davison
January 05, 2015
Toyota dealership review Mark was very pleasant sales rep he was knowledgeable about the car we were interested in buying and made time go by quick and fun. Overall i would re Mark was very pleasant sales rep he was knowledgeable about the car we were interested in buying and made time go by quick and fun. Overall i would recommend the dealership and mostly Mark to future customers. More
by mlysek13
Employees Worked With
Marek Okreglak
January 04, 2015
Great sales experience Tom was very helpful and knowledgeable in the selection and purchase of our new Toyota Sequoia. He answered our questions carefully and once never di Tom was very helpful and knowledgeable in the selection and purchase of our new Toyota Sequoia. He answered our questions carefully and once never did we feel pressured which was critical in our decision to purchase from him and Orland Toyota. Thank you. More
by Janet
Employees Worked With
Tom Vaughan
December 28, 2014
Great First Car Buying Experience Marek Okreglak was very helpful during the process of buying my 2015 Corolla S Plus. He was easy to talk to, acted in a professional manner throughout Marek Okreglak was very helpful during the process of buying my 2015 Corolla S Plus. He was easy to talk to, acted in a professional manner throughout the process, and was able to answer all of my questions. Marek was also able to consider our needs and offer a fair price that made all parties happy. I recommend Marek for other future car buyers. More
by Zach
Employees Worked With
Marek Okreglak
