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Orland Toyota

Tinley Park, IL

4.3
1,486 Reviews

8505 W 159th Street

Tinley Park, IL

60487

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Showing 1,486 reviews

May 21, 2022

Large customer waiting room so does not get crowded and has good coffee, wifi and a couple televisions. Service consultant clearly explained recomendations and costs. Very satisfied! More

by les.wuollett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Aiejos
May 23, 2022 -

Orland Toyota responded

It is great to see that we earned a 5-star review! Thanks for supporting Orland Toyota and we'll see you next time!

May 11, 2022

We had an early service appointment today. Upon arrival at the dealership, our Toyota Highlander Hybrid was promptly sent to the shop for service. The service which included a recall check, oi More

by BIG Ron
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose
May 11, 2022 -

Orland Toyota responded

Ron, what an excellent review for Orland Toyota! We are pleased to see that Jose provided excellent communication while serving your Highlander. Providing our customers with a five-star experience is our priority, and it's great that we did just this! See you down the road and drive safely.

May 11, 2022

Always enjoy going in for service. I feel I am in good hands & that they care about my safety & keeping my car in good operating order. More

by maryannbaxter29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony in Service Dept
May 12, 2022 -

Orland Toyota responded

Maryann, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Orland Toyota team. Drive safely, and we hope to see you back again down the road!

May 07, 2022

Comprehensive courteous knowledable nice clean environment great coffee great work done on car easy appts fair pricing More

by dmillrn1
Customer Service
Recommend Dealer
Yes
Employees Worked With
Anthony Camacho
May 09, 2022 -

Orland Toyota responded

We are delighted that you are a happy customer! Thank you for choosing Orland Toyota and for stopping by to share your experience. Drive safely until we see you next!

May 10, 2022 -

dmillrn1 responded

I was glad for the opportunity to express my thoughts and gratitude about your service . I have received always courteous and helpful information. It started with the purchase and continues with service. All employees of your dealership are great . Thanks to All, Doreen Miller

April 26, 2022

I am always pleased with the service department. All of my concerns are handled very professionally with explanations of why it is important to have the recommended work done. More

by Pabric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Faciana
Apr 26, 2022 -

Orland Toyota responded

Our team is proud to deliver informative care and provide service recommendations that will keep your vehicle in prime condition. We're happy to hear you rely on our advice, and the Orland Toyota team looks forward to our next chance to work together!

April 22, 2022

The service rep, Anthony was very courteous and helpful in providing options for the maintenance of my vehicle. More

by samcon64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Camacho
Apr 25, 2022 -

Orland Toyota responded

Thank you for stopping by to leave a great review of Anthony and the team! We appreciate your business and we hope to welcome you back to Orland Toyota in the future. Drive safely!

April 21, 2022

This is a service dept you can't trust. Verbally quoted $89 for oil change twice then charged $150. This is a dishonest service dept More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose
Apr 22, 2022 -

Orland Toyota responded

Ed, I'm concerned that there was any confusion surrounding the cost of your oil change, and if there was a mistake on our end, I apologize. There must have been some additional services added, if not you may be entitled to a partial refund. It is never our intention to mislead our guests and I would appreciate a chance to step in and see what I can do to help remedy this situation. Please give me a call when you have a moment. Thank you, John Ficaro - Service Manager - 708-336-7236

April 13, 2022

Excellent service department. Responsive and professional technicians. Easy to schedule an appointment. No pushy upsales. More

by Susan Beal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bingham
Apr 13, 2022 -

Orland Toyota responded

Susan, we are thrilled to see your positive feedback! Thank you for choosing Orland Toyota for your service needs, we look forward to assisting you next time.

April 11, 2022

The service department at Orland Toyota is first rate. Tony, my advisor, was able to squeeze me in on a busy Monday. My car wouldn’t start, so after a jumpstart, I was able to drive in. In a matter of a f More

by lauraj1129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Camacho
Apr 12, 2022 -

Orland Toyota responded

Hi Laura - We really appreciate your confidence in our service team! Thank you for choosing Orland Toyota and for highlighting Tony's great work. We hope to see you again down the road!

April 08, 2022

Before I notice oil underneath my 4Runner two days after my oil and filter change at your dealership, I gave you a five star rating but now I’ll have to take it back. This is not suppose to happen not here. More

by Chaneydoug76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Felix and Jim
Apr 08, 2022 -

Orland Toyota responded

Doug - I'm so sorry to see this feedback. If there was a mistake on our end then we certainly want to make things right for you. Please give me a call at your earliest convenience so that I can assist you. Thank you, John Ficaro - Service Manager - 708-336-7236

Apr 09, 2022 -

Chaneydoug76 responded

I know everyone makes mistakes, You just don’t expect that from one of or leading car dealerships in Chicago. It just surprise me when I noticed it. Went back that morning and got it corrected, maybe next oil change will be on Toyota. Hope there’s no engine damage. Glad I caught it early.

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