Orland Toyota

Ask for Nour! Overall Orland Toyota was great! Exceptional service right from the front door. Nour was an awesome salesperson and I've never had even close to the s Overall Orland Toyota was great! Exceptional service right from the front door. Nour was an awesome salesperson and I've never had even close to the service she provided. Rated 4/5 instead of 5/5 because I ended up waiting almost 3 hours for finance and I didn't feel like my experience with their finance person was the best. But overall a great experience! More

Well worth the wait So I went in the first day to check out this beast of Fusion from ford and the screen wasn't working. So they tell me they will fix it. Ok cool, few d So I went in the first day to check out this beast of Fusion from ford and the screen wasn't working. So they tell me they will fix it. Ok cool, few days later they fixed but with the ring model version of the screen so they fixed it again. I'm a very patient person and that car honestly was worth waiting for. Richard my salesman helped out a lot and is very understanding of my situation and needs. Overall great experience. More

Great Dealership I recently went to Orland Toyota to look at a Toyota Sienna. I was met by Chris Harris. He said he was a new employee but you would never know, he had I recently went to Orland Toyota to look at a Toyota Sienna. I was met by Chris Harris. He said he was a new employee but you would never know, he had a strong knowledge base about all the vans they had available. He is such a nice young man and so eager to please. More

Excellent service I recently went to Orland Toyota to test drive a 4-Runner. My salesman, Chris Harris, was very knowledgeable and answered all my questions about the d I recently went to Orland Toyota to test drive a 4-Runner. My salesman, Chris Harris, was very knowledgeable and answered all my questions about the different trim levels. Anyone looking for a great Toyota dealership should look no further! More

Dissapointment from the NW Suburbs What started out as a pleasant interaction with John Bingham in Used Car sales turned into an experience I will not soon forget. After driving down f What started out as a pleasant interaction with John Bingham in Used Car sales turned into an experience I will not soon forget. After driving down from the Northwest suburbs and then spending the next three hours working out a deal, I thought both parties had agreed to a purchase price of a 2003 Lexus RX300. Unfortunately when they went to transfer the plates John noticed the engine light was on. Since the service center was closed for the evening John indicated he would not be able to tell me the code or determine what the issue was and would need to tell me in the morning. I was fine with that response and indicated he should call me in the morning after which I would make my way back down south the following day to complete the paperwork and write the dealership a check. Hearing nothing from John or anyone else in the dealership the following day, I left John an email and then a follow-up voice message mid-morning. John called back around 2pm and left a voice message telling me the car was sold. How does that happen? No calls telling me there was another offer. What about the whole offer and acceptance thing. Did we not have a binding agreement? For a few dollars John and his counterparts sold their integrity and reputation. On the upside they all played their stereotypical roles of 'used car salesman' perfectly. I'll be sure to pass along the rave reviews to my family and friends in the southwest suburbs. PS. If I could remove the one star I would. More

Professional and efficient I have leased three vehicles in a row from Orland Toyota and I have been very pleased with the service I have received. My salesman (for all three ve I have leased three vehicles in a row from Orland Toyota and I have been very pleased with the service I have received. My salesman (for all three vehicles) has been John Bingham. John is the epitome of the professional salesman. He is knowledgeable and friendly and allows me to make decisions in my own comfort zone, not his. He has been an excellent representative for Toyota and for Orland Toyota. The rest of the staff has been equally friendly and professional. I have also had an excellent experience when servicing my vehicle as well. Nice job Orland Toyota. More

Great Car Buying Expierence Purchased a 2015 Forerunner from Frank Pellegrino, Frank is very patience and honest. Pricing was good. Orland Toyota makes the car buying experience Purchased a 2015 Forerunner from Frank Pellegrino, Frank is very patience and honest. Pricing was good. Orland Toyota makes the car buying experience enjoyable. Thanks Frank and Orland Toyota Team. More

Easy, enjoyable experience It's often difficult to describe one's car-buying experience as enjoyable, but that's just what it was at Orland Toyota/Scion. My consultant, Frank P It's often difficult to describe one's car-buying experience as enjoyable, but that's just what it was at Orland Toyota/Scion. My consultant, Frank Pelegrino, made certain that the car I was interested in was the right choice for me, and I really appreciated that he took time to help me arrive at the best decision. The staff that helped me were courteous and professional and truly had my best interest at heart. More

Great customer service I would like to thank Janel Nelson, Chris Fischer and Tassi Pavlopoulos of Orland Toyota. I made a deal to purchase a 2016 RAV4 through them. There wa I would like to thank Janel Nelson, Chris Fischer and Tassi Pavlopoulos of Orland Toyota. I made a deal to purchase a 2016 RAV4 through them. There was a misunderstanding at first but all three were very quick to rectify the misunderstanding and proceed with what we had agreed upon. I was impressed with their professionalism, ethical business sense, and customer service. I love my new car and would recommend them to family and friends More

Warranty Issue Would like to thank Chris Kowalis and Jim Faciana for their help in resolving a warranty issue on my car with Toyota Corporate. Thank you once again Would like to thank Chris Kowalis and Jim Faciana for their help in resolving a warranty issue on my car with Toyota Corporate. Thank you once again. Joe and Joy Kriss More