Orland Toyota

New car purchase Great experience from start to finish . Great customer service from purchase to financing . Patrick really went above and beyond to help us understand Great experience from start to finish . Great customer service from purchase to financing . Patrick really went above and beyond to help us understand the new car . More

Routine maintainance. Brought my 2015 Venza in for oil change and tire rotation. Tim in service met me at my car went over service. I also needed two small dents taken care Brought my 2015 Venza in for oil change and tire rotation. Tim in service met me at my car went over service. I also needed two small dents taken care of. Service was quick and dents removed, very happy with my service from Orland Toyota. More

Excellent work and service Came in with service light on. Was tested problem found and repaired. Because valve needed to be ordered. valet took me home and picked me up the foll Came in with service light on. Was tested problem found and repaired. Because valve needed to be ordered. valet took me home and picked me up the following day after repair was done. Jim was great and your valets were very nice. More

Red Carpet Service From the moment you pull into the service dock until you leave, each and every team member provide the BEST customer service. The Orland Toyota team From the moment you pull into the service dock until you leave, each and every team member provide the BEST customer service. The Orland Toyota team goes beyond the standard, car service, delivery model with attention to history of your vehicle, detailed explanations (verbally & visually) regarding the maintenance of your vehicle, approximate service time with options for waiting or (if possible) rental cars, provide snacks & refreshments, clean & comfortable waiting areas, and updates if/when the approximated waiting time expires. The commitment to honesty and efficacy should be the standard for all Toyota dealerships. Thank you Orland Toyota for your hard work and commitment to customer service. More

Scheduled 1 year service check. Service dept. accommodated my 1 year check as scheduled. Thanks. When I purchased my new 2017 RAV 4 last years I paid a doc fee. Only problem way the Service dept. accommodated my 1 year check as scheduled. Thanks. When I purchased my new 2017 RAV 4 last years I paid a doc fee. Only problem way the sales processor got my home town wrong. I went back to the dealership and was told to call Toyota and Toyota Finance to fix it. I also had to contact the Secy. of State of IL twice to have my registration corrected. I wonder why I had to do all this since I paid a significant doc fee and the errors were dealer created ! Bad first experience to say the least. More

Scheduled maintenance Always quick service for general maintenance. Jim explains what is being done and reasons for any replacements of parts. Always has my cars washed be Always quick service for general maintenance. Jim explains what is being done and reasons for any replacements of parts. Always has my cars washed before returning. More

Efficient & Professional Excellent and friendly service by my service representative. I was seen on time, escorted to the waiting area while my Camry was serviced. Then, onc Excellent and friendly service by my service representative. I was seen on time, escorted to the waiting area while my Camry was serviced. Then, once finished, I was informed of the work done. More

Service Department I was impressed with the courtesy, friendliness and knowledge of the gentleman that worked with me today from the service department!! I actually don’ I was impressed with the courtesy, friendliness and knowledge of the gentleman that worked with me today from the service department!! I actually don’t mind coming in for my normal maintenance appointments. More

Fast and Informative Orland Toyota completed my scheduled service very quickly. The service advisor, Jose, was very friendly and professional. Jose gave me great informat Orland Toyota completed my scheduled service very quickly. The service advisor, Jose, was very friendly and professional. Jose gave me great information about my next scheduled service. More

Nice dealership to work with We visited Orland Toyota and worked with Kayla Woods trying to find a used car for our daughter. We were quite specific as to what we were looking for We visited Orland Toyota and worked with Kayla Woods trying to find a used car for our daughter. We were quite specific as to what we were looking for. Although they didn’t have exactly what we wanted on our first visit, Kayla followed up with us multiple times during the next couple of weeks, keeping us updated as to their inventory and offering us the chance to come see a couple of cars as soon as they were added to inventory. I highly recommend working with Kayla! More