Orland Toyota

Great service Every contact was professional, friendly and helpful. From the person who had me drive up and start my appointment early, to the service advisor, to Every contact was professional, friendly and helpful. From the person who had me drive up and start my appointment early, to the service advisor, to the associates on the floor. I was provided a loaner to do my grocery shopping while the car was being repaired; which saved me hours and allowed me to get home before dark with a safe car. I’m so relieved my car doesn’t squeak or leak anymore. More

Not comfortable with their service Just had an oil change. As I was driving in the highway, the hood started to move as if it’s gonna open. It wasn’t locked! This is my second experienc Just had an oil change. As I was driving in the highway, the hood started to move as if it’s gonna open. It wasn’t locked! This is my second experience of negligence on their part. The 1st one was with my Sienna as they failed to tighten the lugs in one wheel and my minivan started to shake while I was in the highway. Scary! More

Quality Service Went in for an oil change, but they checked all fluid levels and washed the car. They asked me to come back in 5,000 miles for a more extensive servic Went in for an oil change, but they checked all fluid levels and washed the car. They asked me to come back in 5,000 miles for a more extensive service to be done. They don’t do unnecessary work, they explain everything thoroughly, and they do all service well. It’s why I buy Toyotas only and only from them—your car is only as good as the service it gets. I’ve been going there for a good 20 years or more and have never been disappointed. More

Service and consideration by staff was excellent. A always, Jim Faciana made a difficult situation manageable [having to have the car towed in, arranging for a loaner, e.g.] and when he could not be A always, Jim Faciana made a difficult situation manageable [having to have the car towed in, arranging for a loaner, e.g.] and when he could not be there the following day had John take care of everything. Thanks so much. More

Great Service Sales person Marek went above and beyond. Marek made my service appointment. And the service departments reminded my the day before . Also fast servi Sales person Marek went above and beyond. Marek made my service appointment. And the service departments reminded my the day before . Also fast service.I never had , from point A thru Z. More

Maintenance I was in and out within the hour for a tire rotation and car wash😊 I needed an additional part and they accommodated me. They explained the reason fo I was in and out within the hour for a tire rotation and car wash😊 I needed an additional part and they accommodated me. They explained the reason for the part not being under warranty and we're not rude about it. More

Not A satisfied Customer Second Time Around This dealership needs an audit. First, internet price and the sale price advertised was 1050.00 different. Over price The finance manager behavior dem This dealership needs an audit. First, internet price and the sale price advertised was 1050.00 different. Over price The finance manager behavior demeanor was unprofessional and unacceptable. Waiting to be financed took over 1 hour. I had to follow up about the 9.4 interest rate with a 7.21 credit score which was unacceptable. I am a repeated customer. The finance manager need to be terminated. When I question how he came to the figures? He ripped the contract up and storm out of the office. I almost walk out on the deal. The original for my trade was 2500.00 He tried to only give me 500.00. He ate up my trade for a warranty that I should have had an option of other warranties that was not offered. My saleman Ty was great! I am waiting my refund that should be 1050.00. The difference of the internet advertising price instead of 13 444.00 which was never posted on the Orland Toyota website. I am a repeat customer from 4 yrs ago and Brother purchased a jeep from he re because of my referral. I didn't appreciate the finance manager unprofessional, switching numbers because I am a female and African american. I will follow up with Toyota president and head quarters so no other customer will experience this going forward. This dealership / management must be held accountable misrepresentat ion held internet advertisement and a breakdown of warranty to each customer. I'm sure the finiance manager put some of my trade 2500.00 in his pocket. I felt taken advantage of and ripped off. I wish now, I had walk away like I started. They owe me and want my refund ASAP. Not happy. Not a good experience second time around. 2500 00 for a warranty is a lot of money. I never got a breakdown of the warranty. You cannot assume a customer money and finance it over the loan he started a 5 yrs. 6 months. Than changed after me questioning for 5 yrs. A 2 yrs. Warranty for a 5 yr. Fininace. I paying finance for 3 additional yrs. With no warranty. Total rip off. Need to be audited ASAP. The customers are the one to pay your salaries and keep your doors open. No customers ? No Toyota..no jobs. Ask GM! More