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Orland Toyota
Tinley Park, IL
1,486 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,486 reviews
January 28, 2019
Too expensive, over charged for services Services are good but customers over charged for parts , services and labor the prices make poetential customers select other auto repair shops.lower Services are good but customers over charged for parts , services and labor the prices make poetential customers select other auto repair shops.lower your high over the top prices. More
by rt9801
Verified CustomerEmployees Worked With
Jim Faciana, service consultant,superb knowledgeable Service Dept prices/cost overcharged
January 28, 2019
Not sure if I’m being taken Work is always good. But I’m always being told I need other that needs to be done. I had my car in for a oil change and said I needed a license plate Work is always good. But I’m always being told I need other that needs to be done. I had my car in for a oil change and said I needed a license plate bulb and a driver side front side blub. I turned them down. I went out bought the bulb. Replace the front one first and then went to replace the license plate bulb and it was working 🤔. So two weeks later I took my car in for a coolant Flush. Now I was told I need a front brake job and a bulb again on the front passenger side now! 🤔they were all working when I took the car in. And why are they taking my tires off?. When the car in for a Coolant flush. More
by TMDSHAN
Employees Worked With
Unknown
January 28, 2019
battery replacement plus came in late in the day for a new battery. after checking with the manager, Daniel was able to replace the battery and also fix an ongoing problem wit came in late in the day for a new battery. after checking with the manager, Daniel was able to replace the battery and also fix an ongoing problem with the tire pressure warning light, all in under 30 minutes. courteous, accommodating, competent service from all parties. Orland Toyota continues to provide the best sales and service experience. i'm a customer for life. More
by GMoney
Employees Worked With
Daniel Schnur and the service manager (a dark haired woman, I didn't get her name)
January 25, 2019
Great, but wait time was too long. Great staff and service, but wait time was too long. Brought vehicle in for 5000 mile service (inspection and tire rotation) and waited 2 hours with Great staff and service, but wait time was too long. Brought vehicle in for 5000 mile service (inspection and tire rotation) and waited 2 hours with an appointment. More
by Jason1
Employees Worked With
Service
January 24, 2019
Car service Jim with the service department was excellent helping me out my vehicle he's very helpful and polite and understanding that's I take my car to him Jim with the service department was excellent helping me out my vehicle he's very helpful and polite and understanding that's I take my car to him More
by msbarbaragraham
Employees Worked With
Jim fasciano
January 24, 2019
Don't know what they are doing Transmission fluid change was recommended to fix transmission issue but did not fix anything and I owed $360 dollars. Could have gone to the corner me Transmission fluid change was recommended to fix transmission issue but did not fix anything and I owed $360 dollars. Could have gone to the corner mechanic with the same results. More
by Tundrajunk
Employees Worked With
The worst Junior Alvarrez, Hector Torres, John Bingham, Richard Marrella
January 21, 2019
Brittany is the BEST Brittany is simply the Best! She is caring and so knowledgeable with cars I couldn’t ask for a better person to help me in making my purchase. This i Brittany is simply the Best! She is caring and so knowledgeable with cars I couldn’t ask for a better person to help me in making my purchase. This is my 3rd time in dealing with her and the dealership and you are all way above the rest!!!! More
by Faronfamily
Employees Worked With
Ali Zayyad, Brittany Ellison, Brian Wilkes
January 21, 2019
Great - in time and efficient Appointment time was met and the staff was courteous. Very clean facility with comfortable accommodations for waiting. Gave my car a nice car wash wi Appointment time was met and the staff was courteous. Very clean facility with comfortable accommodations for waiting. Gave my car a nice car wash with the services. More
by hugostl
Employees Worked With
Service area- all very nice
January 21, 2019
On time and efficient!! Great service,had appointment and you guys were ready! Everything was as planned only wish oil changes were cheaper! Otherwise everything is great Kee Great service,had appointment and you guys were ready! Everything was as planned only wish oil changes were cheaper! Otherwise everything is great Keep it up More
by GGBAYTALA
Employees Worked With
Ali Zayyad, Brittany Ellison, Ben Kowalis
January 21, 2019
Selling unneeded services I went in for an oil change and tire rotation. The service writer told me that I needed new engine and cabin air filters and that my battery terminal I went in for an oil change and tire rotation. The service writer told me that I needed new engine and cabin air filters and that my battery terminals were corroded. I declined the service. Then when I checked he tried to charge me for the service. I was under a service plan. It included air filter changes for free. They changed the filters but said they wouldn’t clean the battery. They didn’t wash the car and left the plastic cover on the seat and paper mat in the car. I checked the battery terminals when I went home. They were in pristine condition although they left the cover off of the positive terminals. I questioned whether the filters were changed. I checked. They were. Took 1.5 hrs for an oil change and tire rotation. Don’t lie to me and tell me I need things that I don’t. There is a difference between upselling needed service and lying. More
by TinleyKingMR
Employees Worked With
It was a new service writer named Chris
