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Orland Toyota

Tinley Park, IL

4.4
1,486 Reviews

8505 W 159th Street

Tinley Park, IL

60487

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Showing 1,486 reviews

April 29, 2019

Great customer service I had excellent customer service very efficient quick and thorough. Staff was friendly and professional. Jose was very informative on my needs he even More

by sherri.milton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose in service department
May 14, 2019 -

Orland Toyota responded

We cannot thank you enough for this glowing review of our service center, Sherri! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! -Orland Toyota Team

April 29, 2019

New Lease Brittany Ellison was again our salesperson for our new RAV4 lease and she was once again wonderful - polite, professional and charming. She is very th More

by GJG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Ellison
May 14, 2019 -

Orland Toyota responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Brittany is a great people person and she strives to create a positive buying experience for every customer. She will be very happy to hear she was successful in that endeavor. Congratulations on your new RAV4! If you have any questions, please do not hesitate to come see us. -Orland Toyota Team

April 29, 2019

Excellent Dealing with Toyota has been a remarkable experience. Appointment times are available and flexible. The wait is never long and customer service is exc More

by FRANCINELUCKETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Pearson
May 14, 2019 -

Orland Toyota responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! -Orland Toyota Team

April 27, 2019

Check engine light Service was finished on time plus good communication skills.Explanation about future service along with prices . Attendant was able to explain every d More

by ABOYLAND0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont know
May 14, 2019 -

Orland Toyota responded

Thank you for the feedback! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Orland Toyota Team

April 26, 2019

Tire rotation Very polite and makes you feel that your welcome and comfortable. They let you know if you need any help or questions don’t hesitate to let them know More

by butterfly1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nour Salah, Kaitlin Berry
May 14, 2019 -

Orland Toyota responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Orland Toyota Team

April 26, 2019

Leasing a RAV4 Brittany was very friendly, helpful and knowledgeable about the RAV4. She kept us up to date on the progress of finding the car we were interested in More

by ritarosana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Zayyad, Brittany Ellison
May 14, 2019 -

Orland Toyota responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Orland Toyota Team

April 25, 2019

Very disappointed with last visit A/C was not working. Not satisfied with explanation of what the problem was. Been coming there since 2014. Not happy. Was told service manager Ryan w More

by bethsteindel
Recommend Dealer
No
Employees Worked With
Jose
May 14, 2019 -

Orland Toyota responded

Customer satisfaction is one of our most important priorities and I am discouraged to learn you left our dealership disappointed. We understand the car-purchasing process may be stressful and time-consuming but our staff is dedicated to making that process as fast and easy as possible. Apparently, we have fallen short of those goals on your most recent car-buying experience. If there is anything that our staff or I can do for you, please do not hesitate to reach out. Sincerely, Orland Toyota Team

May 14, 2019 -

bethsteindel responded

You did not even read what I wrote. It had nothing to do with purchasing a car. Very disappointed with this response on top of the service experience. Gives me a feeling that I don’t want to even go back.

April 25, 2019

Unsatisfied Poor customer service with no updates and they don’t value your time as a customer. They don’t value their work and a couple of the service reps hav More

by c_shavey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ryan, Jose
May 14, 2019 -

Orland Toyota responded

On behalf of Orland Toyota, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this review. I would like to apologize for the bad experience you had with one of our salesmen. I want you to know that it is our priority to satisfy every customer that enters our dealership. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact us directly. Sincerely, Orland Toyota Team

April 25, 2019

Orland Toyota Very Professional!!! The entire dealership is very solid from sales to service. I have purchased 5 cars total from Orland Toyota and have allways been More

by packrat1002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Krajewski,Daniel Salmon,James Faciana,Tony Camacho
May 14, 2019 -

Orland Toyota responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Orland Toyota Team

April 25, 2019

Jim was very helpful in everything. Awesome personality. Jim has been very helpfull to my needs and questions. He made sure I understand all his recommendations. Very attentive and made sure we are ok w More

by LOLITA_8257
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Faciana
May 14, 2019 -

Orland Toyota responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Orland Toyota Team

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