Orland Toyota

Professional and fast service Everything was excellent. Only one problem--a big, "pain-in-the-xxx" problem. I was receiving 2-3 calls per day for a recall. I DO NOT WISH TO FIX THE Everything was excellent. Only one problem--a big, "pain-in-the-xxx" problem. I was receiving 2-3 calls per day for a recall. I DO NOT WISH TO FIX THE PROBLEM (a floor mat problem--car is over 10 years old and NOW YOU ARE ISSUING A RECALL)--and yet I am receiving daily calls after I told your staff to stop calling. PLEASE STOP CALLING DAILY FOR RECALL SCHEDULING! Please fix your computer and please stop calling. More

Flexible schedule I was overdue for my required maintenance check up and ai was a walk in, the sales rep Jim informed me it would be a wait but it was worth it because I was overdue for my required maintenance check up and ai was a walk in, the sales rep Jim informed me it would be a wait but it was worth it because I was able to have my car serviced and all things checked out. I was able to see what was needed and what was in great condition:) I will continue to use this service center:) More

Prius recall The service center somewhat met my expectations. I took my Prius in for recall work on the software system. That went as expected. However, the multi- The service center somewhat met my expectations. I took my Prius in for recall work on the software system. That went as expected. However, the multi-inspection form e-mailed to me before pick-up listed almost $1,300 worth of repair work to be done. That was totally unexpected. Tim Kosiba was especially helpful when I picked up the car. The computer system was down and he was able to work around that. He also was helpful in explaining the repair work, which I plan to have done in several appointments during the next few months. More

Best dealer customer service It is always a pleasure going into this dealership. Everyone is friendly and always happy to service me. Thank you and I always will keep sending It is always a pleasure going into this dealership. Everyone is friendly and always happy to service me. Thank you and I always will keep sending business your way. More

Excellent honest service! Highly recommended Scheduled brake maintenance on my wife's 2015 Toyota Highlander at Orland Toyota. Very friendly and caring team from the entry point to the checkout. Scheduled brake maintenance on my wife's 2015 Toyota Highlander at Orland Toyota. Very friendly and caring team from the entry point to the checkout. Jose was phenomenal all the way through the process in keeping my updated and provided reliable honest feedback and service. Enjoy always working with the Orland Toyota team for our Toyota's service needs. More

Great service I was in on Saturday May 18th. My service rep provided me with great customer services and awesome communication. The oil change and tire rotation was I was in on Saturday May 18th. My service rep provided me with great customer services and awesome communication. The oil change and tire rotation was quick and price was excellent. I have been coming here for ten years and plan to continue for many more because of the excellent work and service. I will definitely recommend to everyone. Thank you Will Harris Jr More

Friendly service with direct answers to questions From the first line greeter/service person to the cashier at the end of the process, my experience was excellent and hassle free. My complete service From the first line greeter/service person to the cashier at the end of the process, my experience was excellent and hassle free. My complete service history was available and no unneeded upsales were offered. I have purchased my last 4 cars from this locale and the service has always been excellent. More

Good service Service writer Jim was awesome! Efficient and friendly service. I would recommend it to anyone. I like the way I was kept apprised of the status of my Service writer Jim was awesome! Efficient and friendly service. I would recommend it to anyone. I like the way I was kept apprised of the status of my service. Receiving a text to choose whether to accept further service is a very efficient way to do business. More

Great customer service. Mediocre technicians. Jose was very helpful and accommodating while the technicians were having issues troubleshooting the problems I was having with my vehicle. I had some Jose was very helpful and accommodating while the technicians were having issues troubleshooting the problems I was having with my vehicle. I had some issues the last time I brought my truck in for service as well but customer service did everything they could to make me happy. More

Brakes/maintenance Customer service was great. Very detailed with explanations and necessary work needed for my vehicle. Quotes were spot on compared to other maintenanc Customer service was great. Very detailed with explanations and necessary work needed for my vehicle. Quotes were spot on compared to other maintenance places. Paperwork was easy to read. More