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Orland Toyota

Tinley Park, IL

4.3
1,486 Reviews

8505 W 159th Street

Tinley Park, IL

60487

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Showing 1,486 reviews

July 12, 2019

Oil change and alarm Scheduled appointment in advance and it still took 1 1/2 - 2 hours for an oil change?? Also bought alarm with new car. Cannot be started with phone More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittany Ellison, Kaitlin Berry
Jul 15, 2019 -

Orland Toyota responded

Daniel, we appreciate you sharing the feedback regarding your recent oil change. We try our hardest to get our customers in and out as quickly as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. -The Orland Toyota Team

July 11, 2019

Excellent Dealership/Staff/Service This dealership and its personnel are top-notch. Friendly, informative, and respectful of the client needs. Always a pleasure to visit this location More

by Loyal Dave D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Davison in sales and Jose & Tony in service department, Hector Torres, Ali Zayyad, Nour Salah, Brian Wilkes
Jul 15, 2019 -

Orland Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. - The Orland Toyota Team

July 11, 2019

Service was not what I expected and I've had in the past I've always been impressed with Toyota service center. Unfortunately this time it was not quite up to par. I did discuss a particular situation with More

by Patti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I would rather not name the person who I had the problem with because possibly he was having a bad day.
Jul 15, 2019 -

Orland Toyota responded

Patti, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. - The Orland Toyota Team

July 11, 2019

oil change and tire rotation I didn't have a appointment and they took me anyway. That was wonderful because its difficult to make a appointment with my schedule. I was suppose More

by susanm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark S., Jose Valero
Jul 15, 2019 -

Orland Toyota responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. -The Orland Toyota Team

July 11, 2019

Another great Toyota experience! Yet another great experience at a Toyota with fast, friendly, and accurate service! Everything was completed properly in a timely matter and I was hap More

by katianncasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 15, 2019 -

Orland Toyota responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Orland Toyota! If there is anything else we can do for you, please feel free to give us a call. - The Orland Toyota Team

July 10, 2019

35000 check up Went quick and no issues pleasant staff and wait time was what they said it would be. The dealership was very bright and clean friendly environment. More

by bunnymccabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackee
Jul 15, 2019 -

Orland Toyota responded

Thanks for the feedback. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. - The Orland Toyota Team

July 08, 2019

Lease Aubri was very welcoming when I stopped into the Orland Toyota Dealership. She has a beautiful smile snd was very friendly. She made my experience eas More

by s.augie66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubri Bowen, Ali Zayyad
Jul 15, 2019 -

Orland Toyota responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Aubri and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! - The Orland Toyota Team

July 05, 2019

Bad experience They lied to me. I took my car to do the oil change. The dealer told me the tire had a nail on. Luckily I decided not to fixed it. The reason is the c More

by suhongy11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Camacho
Jul 15, 2019 -

Orland Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. - The Orland Toyota Team

July 04, 2019

Service All staff at this facility are very courteous and welcoming! They are all very friendly and accommodating. I have always gotten great service and in a More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Ellison
Jul 15, 2019 -

Orland Toyota responded

To say thank you is not enough, Dawn! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Orland Toyota again! - The Orland Toyota Team

July 03, 2019

Efficient 45,000 mile service Service at Orland Toyota is friendly and as fast as possible. I did have an appointment so that helped on a busy Monday. They performed a diagnostic c More

by KMH0721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackee Helgoth
Jul 03, 2019 -

Orland Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. -The Orland Toyota Team

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