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Orland Toyota

Tinley Park, IL

4.3
1,486 Reviews

8505 W 159th Street

Tinley Park, IL

60487

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Showing 1,486 reviews

October 14, 2023

Had the 10,000 mile Toyota Care maintenance and the work was done expertly and correctly. The only complaint I have is that I sat in their waiting room for over 2 hours for a simple job. They didn't even st More

by Dr.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Krause
Oct 16, 2023 -

Orland Toyota responded

We appreciate your patience during the maintenance process and are glad to know Benjamin provided friendly service. We'll continue working on our efficiency at Orland Toyota. Thanks for bringing this to our attention!

October 09, 2023

I am a believer in getting what you pay for, which is why I choose to service my vehicle at a dealer 50 minute drive from home. However Orland Toyota continues to disappoint . This time by overcharging me an More

by PVHouse
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Customer service , service advisor and customer service manager
Oct 10, 2023 -

Orland Toyota responded

I'm sorry to read about your recent experience. We strive for transparency and accuracy in all our transactions, so it's disappointing we let you down. When we spoke, I informed you that the refund for your tire replacement is currently being processed by our general office. Your patience is appreciated as we resolve this issue. Thank you, John Ficaro - Service Manager

October 07, 2023

The Service Advisor Vincent Tancred and Toyota sales Representative Adrian were very professional very helpful and professional and are a assets to Orland Toyota. More

by T. Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian from sales department.
Oct 09, 2023 -

Orland Toyota responded

We're so glad to know that Vincent and Adrian provided you with such professional service at Orland Toyota. Thanks for your kind words, they truly are assets to our team!

September 21, 2023

When I purchased my 2021 Toyota, There was no second key with the vehicle. My salesperson (Jac) informed me that it would take approx 9 days to have the key delivered. After two weeks had passed, I spoke wi More

by johnlaw30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales rep. Jac
Sep 26, 2023 -

Orland Toyota responded

John, I'm sorry to read about the confusion and delay regarding your second key. This certainly doesn't reflect the efficient and attentive service we aim for. Your feedback is important as it helps us improve our processes. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly at your convenience. Thank you, Richard Marrella - Used Car Manager - 708-429-3900 ext. 148

September 14, 2023

Easy check in and quick service. Follow up was excellent. Service advisor was there for questions. More

by tishimself
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Sep 14, 2023 -

Orland Toyota responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Orland Toyota team. Drive safely, and we hope to see you back!

August 24, 2023

Tech update needed for online appointment scheduling versus call into the service department. Was told my appointment made on the website was not in their system. More

by This Is Way Too Much Info
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in Service
Aug 25, 2023 -

Orland Toyota responded

We appreciate your feedback and apologize for the inconvenience you experienced with our online scheduling system. We're always looking to improve, so we'll definitely look into this issue. Thanks for bringing it to our attention! - John Ficaro - Service Manager - 7083367236

August 15, 2023

The least amount of time that I’ve ever spent for servicing a vehicle. Vincent was knowledgeable and professional. More

by guysandycadore
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Aug 16, 2023 -

Orland Toyota responded

Thanks for the shout-out, Sandy! We're glad to know Vincent and our team provided efficient and timely service at Orland Toyota. We hope to work with you again in the future!

June 11, 2023

Friendly staff like always. Ben was great from the moment I got there to when I left. More

by mrez1091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin
Jun 12, 2023 -

Orland Toyota responded

Thank you for the review! We appreciate the kind words about Ben and hope to see you back at Orland Toyota!

June 10, 2023

The service was very good and the representative was friendly, professional, and responsive to my concerns. The mechanics were knowledgeable and kind. More

by Clhues639
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Jun 12, 2023 -

Orland Toyota responded

Thank you for leaving Orland Toyota this wonderful review and for trusting us with your vehicle's care. It was our pleasure to assist you and perform your vehicle's service! Have a great day and keep us in mind for any future needs!

June 02, 2023

Ive purchased three cars at Orland Park Toyota over the last 10 years. I always buy a extended service plan (warranty). On this last vehicle i also purchased a Tire and Wheel plan, what a waste of money! S More

by Hnassar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Faciana, John Ficaro, Ali Zayyad
Jun 05, 2023 -

Orland Toyota responded

We are terribly sorry to hear about your poor experience regarding your warranty and service plan. We value our long-time and loyal customers, and please know this is not the customer service we expect or strive for. We would like to discuss this in greater detail and make things right as soon as we can. Could you please call us at your earliest convenience? Thank you for bringing this to our attention. Best, John Ficaro - Service Manager - 708-336-7236