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Orland Toyota
Tinley Park, IL
1,488 Reviews
Our Kowalis Family Toyota Car Dealership in Tinley Park, IL
In the 70’s the Kowalis family started something great. They started a chain of car dealerships that has remained focused on the customer above all else. We want to provide a different kind of car dealership experience. We want to be here for you when you need us.
It doesn’t matter if you need a new Toyota, Toyota service, or if you just want to talk to somebody about something, our Orland Toyota team is always ready to help and listen. For decades, our family has served this community, and we would love a chance to earn your business right here in Tinley Park. Let us be your Chicagoland dealership.
Family is important to us, and when you come to Orland Toyota, we will treat you like a part of the family. That is why we have customers come to us from miles around including Orland Park, Joliet, Naperville, Oak Forest, Romeoville, Harvey, Chicago Heights, Burbank, and Calumet City.
People drive passed other dealerships just to get to our amazing Toyota inventory and get some of our amazing service. We frequently have customers come to us from North Chicago and even farther, and we are always willing to cater to our out-of-state-customers. We have a huge catalog of vehicles, and our dealership features one of the largest indoor Certified Pre-owned Toyota showrooms.
We have all the most popular Toyota models in stock and ready to go. If you are looking for Camry, Corolla, Rav4, or any of the other amazing Toyota models, then you have come to the right place. Our staff will take the time to make sure that you get the best vehicle for you and your needs. At Orland Toyota, we listen to our customers, and we will always provide you with what you are looking for.
Are you looking for something used, then you have come to the right place. We have a huge collection of Certified Pre-owned Toyota vehicles all of which will be a quality option for you and your family. We take pride in our used inventory, and every vehicle on our lot is inspected for quality, reliability, and safety before it ever gets a price tag. Come to Orland Toyota, where we will get you into the car that you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,488 reviews
November 29, 2023
Brought my Toyota RAV4 Prime XSE to Orland Toyota for the second key to be delivered and to check out the "Check Engine Light" which went on during our vacation in Florida. The OBD reader indicated the evapo second key to be delivered and to check out the "Check Engine Light" which went on during our vacation in Florida. The OBD reader indicated the evaporator purge valve is malfunctioning and needs to be replaced. They also did the 15k Toyota Care (which I didn't make an appointment for) and found my alignment was way off. Since they had to order the purge valve I will return tomorrow to have it installed. I want to give a shout out to the dealer but especially to Jim Faciana who went above and beyond in treating me extremely well and keeping me informed during the entire procedure. Jim is an excellent Service Consultant! Dr. Michael Barrows More
by Dr.B
Employees Worked With
Jim Faciana
October 14, 2023
Had the 10,000 mile Toyota Care maintenance and the work was done expertly and correctly. The only complaint I have is that I sat in their waiting room for over 2 hours for a simple job. They didn't even st was done expertly and correctly. The only complaint I have is that I sat in their waiting room for over 2 hours for a simple job. They didn't even start on my car for 1 +1/2 hours. Benjamin was very friendly and did a good job writing my car up. I did bring the car back because I thought they had overfilled the engine oil. Turns out I was wrong and the oil level as acceptable. More
by Dr.B
Employees Worked With
Benjamin Krause
October 10, 2023
I am a believer in getting what you pay for, which is why I choose to service my vehicle at a dealer 50 minute drive from home. However Orland Toyota continues to disappoint . This time by overcharging me an I choose to service my vehicle at a dealer 50 minute drive from home. However Orland Toyota continues to disappoint . This time by overcharging me and blaming me for not catching their error in less than the 10mins it took them to close my invoice it took me 20mins to turn around and drive back. Now my refund is in limbo. Refused to return money to card , it is not their policy to reverse charge they made in error. They can only make a charge for payment. I spoke to few people and 2 of them said I have to wait for a check, the last seemed to say what I wanted to hear, but no apology for their mistake, my card still shows full amount charged. Make sure to read all of your receipts carefully and question discrepancies. More
by PVHouse
Employees Worked With
Customer service , service advisor and customer service manager
October 07, 2023
The Service Advisor Vincent Tancred and Toyota sales Representative Adrian were very professional very helpful and professional and are a assets to Orland Toyota. Representative Adrian were very professional very helpful and professional and are a assets to Orland Toyota. More
by T. Rich
Employees Worked With
Adrian from sales department.
September 22, 2023
When I purchased my 2021 Toyota, There was no second key with the vehicle. My salesperson (Jac) informed me that it would take approx 9 days to have the key delivered. After two weeks had passed, I spoke wi with the vehicle. My salesperson (Jac) informed me that it would take approx 9 days to have the key delivered. After two weeks had passed, I spoke with Jac and he advised me to bring in the car on September 16th @ 10:45 a.m. and they key would be programmed. When I arrived, I went to the parts dept. and spoke to a parts person. He checked his computer but couldn't find that the key had ever been ordered. I told him that I expected someone to call me and explain how this had happened. I received a call on Monday from the service mgr. (Dave), who informed me that the key that was needed was in stock. I brought the car in on Tuesday and I finally got the extra key. I am not pleased with the customer service. It appears that either Jac never ordered the key or even spoke with the parts dept. If he had, he would have found out that the key was already in stock. More
by johnlaw30
Employees Worked With
Sales rep. Jac
August 24, 2023
Tech update needed for online appointment scheduling versus call into the service department. Was told my appointment made on the website was not in their system. versus call into the service department. Was told my appointment made on the website was not in their system. More
by This Is Way Too Much Info
Employees Worked With
Tony in Service
