Orland Toyota

Brought my Toyota RAV4 Prime XSE to Orland Toyota for the second key to be delivered and to check out the "Check Engine Light" which went on during our vacation in Florida. The OBD reader indicated the evapo second key to be delivered and to check out the "Check Engine Light" which went on during our vacation in Florida. The OBD reader indicated the evaporator purge valve is malfunctioning and needs to be replaced. They also did the 15k Toyota Care (which I didn't make an appointment for) and found my alignment was way off. Since they had to order the purge valve I will return tomorrow to have it installed. I want to give a shout out to the dealer but especially to Jim Faciana who went above and beyond in treating me extremely well and keeping me informed during the entire procedure. Jim is an excellent Service Consultant! Dr. Michael Barrows More

Very good service and I would come back again to take my car for service car for service More

Had the 10,000 mile Toyota Care maintenance and the work was done expertly and correctly. The only complaint I have is that I sat in their waiting room for over 2 hours for a simple job. They didn't even st was done expertly and correctly. The only complaint I have is that I sat in their waiting room for over 2 hours for a simple job. They didn't even start on my car for 1 +1/2 hours. Benjamin was very friendly and did a good job writing my car up. I did bring the car back because I thought they had overfilled the engine oil. Turns out I was wrong and the oil level as acceptable. More

I am a believer in getting what you pay for, which is why I choose to service my vehicle at a dealer 50 minute drive from home. However Orland Toyota continues to disappoint . This time by overcharging me an I choose to service my vehicle at a dealer 50 minute drive from home. However Orland Toyota continues to disappoint . This time by overcharging me and blaming me for not catching their error in less than the 10mins it took them to close my invoice it took me 20mins to turn around and drive back. Now my refund is in limbo. Refused to return money to card , it is not their policy to reverse charge they made in error. They can only make a charge for payment. I spoke to few people and 2 of them said I have to wait for a check, the last seemed to say what I wanted to hear, but no apology for their mistake, my card still shows full amount charged. Make sure to read all of your receipts carefully and question discrepancies. More

The Service Advisor Vincent Tancred and Toyota sales Representative Adrian were very professional very helpful and professional and are a assets to Orland Toyota. Representative Adrian were very professional very helpful and professional and are a assets to Orland Toyota. More

When I purchased my 2021 Toyota, There was no second key with the vehicle. My salesperson (Jac) informed me that it would take approx 9 days to have the key delivered. After two weeks had passed, I spoke wi with the vehicle. My salesperson (Jac) informed me that it would take approx 9 days to have the key delivered. After two weeks had passed, I spoke with Jac and he advised me to bring in the car on September 16th @ 10:45 a.m. and they key would be programmed. When I arrived, I went to the parts dept. and spoke to a parts person. He checked his computer but couldn't find that the key had ever been ordered. I told him that I expected someone to call me and explain how this had happened. I received a call on Monday from the service mgr. (Dave), who informed me that the key that was needed was in stock. I brought the car in on Tuesday and I finally got the extra key. I am not pleased with the customer service. It appears that either Jac never ordered the key or even spoke with the parts dept. If he had, he would have found out that the key was already in stock. More

Easy check in and quick service. Follow up was excellent. Service advisor was there for questions. Follow up was excellent. Service advisor was there for questions. More

Tech update needed for online appointment scheduling versus call into the service department. Was told my appointment made on the website was not in their system. versus call into the service department. Was told my appointment made on the website was not in their system. More

The least amount of time that I’ve ever spent for servicing a vehicle. Vincent was knowledgeable and professional. servicing a vehicle. Vincent was knowledgeable and professional. More

Friendly staff like always. Ben was great from the moment I got there to when I left. Ben was great from the moment I got there to when I left. More