Orem Toyota - Service Center

I had my timing belt service and tires put on my tundra and it went very well. They got done a little quicker than planned and we even got a little discount. I was pleased with my overall experience. and it went very well. They got done a little quicker than planned and we even got a little discount. I was pleased with my overall experience. More

I had my first service visit, and I was particularly pleased with how easily I was able to navigate the experience. At every point of the visit, I was informed about what to do and where I should be. pleased with how easily I was able to navigate the experience. At every point of the visit, I was informed about what to do and where I should be. The wait was pleasant and lasted the length that I had been told to expect. More

I'm from out of town visiting and was having trouble with my car. I called and they got me right in and had my car fixed within 4 hours. I'm so impressed with everyone and the service I received. with my car. I called and they got me right in and had my car fixed within 4 hours. I'm so impressed with everyone and the service I received. More

I had a great experience. First time using the service center and I was really impressed. I will be back. I also liked the package deal that includes the service I needed and the safety and emissions. center and I was really impressed. I will be back. I also liked the package deal that includes the service I needed and the safety and emissions. More

I was met by George Brown, and I told him of the noise I was hearing in my car. He immediately took the car out for a drive, and he heard the noise, too. Because I was in for my 10,000 mile service on my was hearing in my car. He immediately took the car out for a drive, and he heard the noise, too. Because I was in for my 10,000 mile service on my new car, he told them to check carefully to see why there was that noise. When I got my car back, they said it was OK - no mention of the noise. That was on Wednesday, 9/11. On Friday, 9/13, the noise was considerably worse and the car didn't respond well. I took it back on Monday, 9/16. This time they told me there was a chip in the rotor. My question was, why didn't they tell me that on Wednesday when I was in there? It would have been helpful to know about the problem on the 11th, rather than having to wait until the 16th. More

The service was great! I would recommend Brent Brown to everyone. I have purchased several cars from them in the past and everytime it has been a great experience. everyone. I have purchased several cars from them in the past and everytime it has been a great experience. More

I needed a couple of things done on my car which required a go between two departments. First Todd setup and coordinated my initial oil change and Perma Plate. The next day I showed up for my oil change appo a go between two departments. First Todd setup and coordinated my initial oil change and Perma Plate. The next day I showed up for my oil change appointment. Gail coordinated getting that complete and processed my Perma Plate while I was at work. I showed up to pick up my car at the end of the day, All my services were complete and car ready to go. Made my car issues much less of a hassle. I felt this was going above and beyond with everyone working together to get everything done I wanted. Excellent. Thanks More

I bought my truck in another state, but brought it in for the 10,000 miles maintenance. Erin was amazing! On top of the maintenance, I asked her about some small scratches on the truck. She told me that she the 10,000 miles maintenance. Erin was amazing! On top of the maintenance, I asked her about some small scratches on the truck. She told me that she would have the detailing shop check it out for me. They were able to buff out the scratches and they even did it for free. What a great place to take your car for service. Thank you Erin. More

Don't trust them! They deceived me. I lost $5000 on my trade in when they knew it was important tome! "Bend over Backwards" huh? trade in when they knew it was important tome! "Bend over Backwards" huh? More

I took my car in for the regular service. It was one of the major services and they told me that because I was on the free tire plan (free tires for life as an incentive to purchase a new car), that my ser the major services and they told me that because I was on the free tire plan (free tires for life as an incentive to purchase a new car), that my service needed to be the more expensive service. I agreed as I thought it would be about the same cost once I figured in the cost of new tires over time. I asked what was included in the service and they provided a list including transmission fluid, air filter, cabin filter, etc. I told them that I had just replaced the air filters and they quoted me a new price of $212. I signed the paperwork and left. I returned that evening and the service manager told me the price was $292. I told her what I was quoted and she showed me the form that I had signed and the number had been obviously changed from 212 to 292. I said no way am I going to pay that and requested to speak with the manager. She told me that the service manager that took care of my car and the head service manager had both left for the day. She could not change the bill of another service manager because they all work on commission and that would be taking money out of his pocket. When i still refused to pay the difference, she told me that they don't set the charges, but charge what the computer dictates for a particular service and this was the correct charge. I said--fine--show me this charge on the computer. She agreed and we both looked at the computer. No matter what she tried to enter, she could not get the charge to come to $292. At that point, she said she did not know what had happened but she could not change the charge without permission of the service manager that was responsible for my vehicle. I told her to get the permission because I was not paying more than I agreed upon. She called the guy and talked to him on the phone. He requested to talk to me. When I answered the phone, he gave me the same story that she had given me--"we do not set the prices for service, we just charge what the computer spits out and $292 is the normal charge for my service." When I told him that we had just looked at the computer for 10 minutes trying to figure out how that price came to be and could not get that price no matter what we entered. He immediately asked to speak to the woman that was helping me. Next thing I know, she tells me that my service will be $212--the number I originally signed. I got out for the price I agreed to pay. However, it was not before two service managers had lied to my face and caused nearly 30 minutes of stressful grief. No apologies for being dishonest and no admission of fault. I was so upset that I went home and emailed the general service manager my story. I didn't even get a response from him. I will never stop foot into Brent Brown Toyota again--they are Crooks! More