Orem Toyota - Service Center

Very helpful & treated me fairly Didn't charge me for the unnecessary wiper motor that another shop said we needed; thanks so much! The oil change did take a while though, even with Didn't charge me for the unnecessary wiper motor that another shop said we needed; thanks so much! The oil change did take a while though, even with an appointment. More

Quick service Car was done well before the quoted time estimate. Shuttle driver was prompt and friendly. Made the entire thing very easy and painless for me. Car was done well before the quoted time estimate. Shuttle driver was prompt and friendly. Made the entire thing very easy and painless for me. More

Caring, Compassion, and Listening!!! After buying a RAV4 and driving my car off the lot noted streaks on my speedometer glass which hadn't been present during test drive. They would not c After buying a RAV4 and driving my car off the lot noted streaks on my speedometer glass which hadn't been present during test drive. They would not clean off. Mike listened to what happened, examined the damage, and quickly ordered a new glass piece to be installed upon arrival. I went from frustration over my new car purchase to 5 star excitement. Thanks Mike for looking out for a little guy. More

Finished before schedule The dealership worked with me to get the part to fix my car quickly. At my appointment, they finished the work sooner than expected, which was really The dealership worked with me to get the part to fix my car quickly. At my appointment, they finished the work sooner than expected, which was really helpful. More

Great Visit/Experience Prompt and courteous reception to keeping me well informed on what was needed and progress being made to the checkout explanation of what was done - I Prompt and courteous reception to keeping me well informed on what was needed and progress being made to the checkout explanation of what was done - I was very impressed! More

Rough starting in Sequoia My 2016 Sequoia still under warranty was not starting properly. It woulod not be a crisp start and would sputter once or twice before running smoothl My 2016 Sequoia still under warranty was not starting properly. It woulod not be a crisp start and would sputter once or twice before running smoothly. Since I was within 500 miles of the warranty expiring and I had had this problem about a year ago I was concerned that I might continue to have the problem in the future at my expense. They tested and reset the the settings necessary to have the proper injection at startup and then assured me that because this was emissions related, it would be covered under warranty until 80,000 miles. That gave me a lot of comfort for the future in the event this happens again. More

Done with perfection and on time Brent Brown said they would be done by noon and they were finished a few minutes before that. I worked on a task on my computer while they service my Brent Brown said they would be done by noon and they were finished a few minutes before that. I worked on a task on my computer while they service my car. Just as I was finishing what I was doing, they called saying my car was ready. Perfect timing. Just as with the last visit. Courteous. Friendly. Punctual. Informative, letting me know what I can expect at the next service appointment. Highly recommended. More

Appreciate the Honesty I suspected my brake pads needed to be replaced and asked that the vehicle inspection pay close attention to my braking system. I thought this might b I suspected my brake pads needed to be replaced and asked that the vehicle inspection pay close attention to my braking system. I thought this might be an invitation for the service provider to sell a brake job whether or not it was needed. This dealership honestly reported my brake condition - while the pads were close to replacement, they recommeded that I could safely get more wear before replacement. How would I rate this experience? TRUSTWORTHY! More

Quick, friendly & accommodating! Thank you Brent Brown for exceptional service and very pleasant experience!! Your entire staff works seamlessly together, to take care of the vehicle Thank you Brent Brown for exceptional service and very pleasant experience!! Your entire staff works seamlessly together, to take care of the vehicle and get the customer on his or her way in record time!! This is SO appreciated!! I recommend Brent Brown Toyota to friends & family because of the great service you ALWAYS provide! Thanks again!! More

Great customer service !! They completed the service in a timely manner and had a great waiting area with fresh popcorn and water. The service representative was courteous and They completed the service in a timely manner and had a great waiting area with fresh popcorn and water. The service representative was courteous and friendly and cared about me, as a customer. More