Orem Toyota - Service Center

Great service. Still salespeople. I bought my vehicle a year ago from them. They definitely tried to encourage the purchase that day but not as pushy as other dealers I have delt with. I bought my vehicle a year ago from them. They definitely tried to encourage the purchase that day but not as pushy as other dealers I have delt with. I just had a recall that they did and the service was excellent. They asked if I wanted other services but didn't push them. More

Easy Come Easy Go I was notified by email that my 5 month 5,000 mile maintenance should be scheduled. I used the online scheduling request program offered by Brent Bro I was notified by email that my 5 month 5,000 mile maintenance should be scheduled. I used the online scheduling request program offered by Brent Brown Toyota. The format was easy to follow and there were no issues with booking a time for my Tundra. I was able to have my vehicle maintenance performed in acordence with MY schedule! As we all know in this day and age time is very important to all of us. I was told by John Wiscombe my service rep.,that my vehicle would be ready in a hour. I was at a meeting that last over a hour and when I returned to the dealership my vehicle was ready for me to pick up. I received a written and verbal explanation from John, of the work that was performed on my vehicle. I also received information regarding on may next scheduled service. The interaction with the folks at Brent Brown Toyota have always been a treat. I was impressed with my ability to drop my vehicle off have it worked on and have it ready to go. As I said in my title easy come easy go. I was in and out as promised. I also like the idea that there was no “up sale” from your John. To me that helps with my perception of your staff friendliness. I was also contacted by Nicole Shillcox who simple greeted and welcomed me and helped me get my truck set up for my appointment. I look froward to my next interaction with your staff. Thank you for creating a positive friendly place to bring my vehicle. Mark Crosby More

always ready to take good care I didn't have an appointment yet they fit me in and had my car done before the estimated time. This service department is always ready to serve. I'v I didn't have an appointment yet they fit me in and had my car done before the estimated time. This service department is always ready to serve. I've never had a bad experience there. More

Great Service! Brent Brown Toyota is extremely organized, friendly, and professional! I have had two factory defects resolved in a timely manner. They even picked me Brent Brown Toyota is extremely organized, friendly, and professional! I have had two factory defects resolved in a timely manner. They even picked me up with their shuttle service—and that saved me dearly! More

Joseph G. was one of the nicest people I've ever worked with They got me right in. I was very appreciative of Joseph G. and his friendliness throughout the experience here. I will be bringing my car back here fo They got me right in. I was very appreciative of Joseph G. and his friendliness throughout the experience here. I will be bringing my car back here for any future services. More

Great Skyler was very helpful. He kept us informed of car’s progress which was helpful because of the very lengthy repairs needed. Everyone we interacted wi Skyler was very helpful. He kept us informed of car’s progress which was helpful because of the very lengthy repairs needed. Everyone we interacted with was friendly. More

Fantastic Needed to get an emissions test. The dealership was easy to schedule with, and easy to work with. I came in, was helped right away, and enjoyed some p Needed to get an emissions test. The dealership was easy to schedule with, and easy to work with. I came in, was helped right away, and enjoyed some popcorn while I waited for for my vehicle. More

Above the Rest There's a reason I've purchased multiple vehicles here and will buy more in the future. The services department is very friendly and helpful! Morgan d There's a reason I've purchased multiple vehicles here and will buy more in the future. The services department is very friendly and helpful! Morgan did an awesome job on getting my tavoma serviced and answering some questions. I had more questions about my wife 4runner which I sat down with Mike and he went through the service records with me and got me all set to have it serviced and explained why things needed done. These people and the way they treat customers is why I buy there and why I drive over an hour just to have my service done with them! More

Very professional service center Service staff was very friendly and professional, service center was clean and comfortable. Able to address my needs and questions in a timely manner Service staff was very friendly and professional, service center was clean and comfortable. Able to address my needs and questions in a timely manner. Only reason to not give five stars is because the actual appointment time took much longer than originally quoted but I can live with that. More

They care for me. Toyota always offers exceptional service. Vent brown lives up to their slogan of bending over backwards for their customer. I look forward to going ba Toyota always offers exceptional service. Vent brown lives up to their slogan of bending over backwards for their customer. I look forward to going back for my next maintenance. More