Orem Toyota - Service Center

Trusted, accommodating, and helpful. Great to work with. We have purchased multiple cars and trucks for our family and extended family members. for over 20 plus years from Brent Brown Toyota. This visi We have purchased multiple cars and trucks for our family and extended family members. for over 20 plus years from Brent Brown Toyota. This visit was for a recall service on the air bags. Everyone was friendly, helpful and professional service with customer oriented service. I want to let you know how much we appreciate learning about your shuttle service and how great they provided me transportation home and picked me up to get the Corolla when it was done.. They were fun to visit with and we got acquainted with Toyota vehicles and look forward to purchasing future vehicles from you. Russell Turner was extremely helpful. He took time to discuss the service that was done and answersed questions about our vehicle and made some good suggestions on future vehicles we will be considering to purchase at Brent Brown Toyota. I got to feel comfortable with him and now have a new friend that I can trust. Over the years we have had great service and loved the sales representatives we have worked with. Please let Brent Brown know that over the years we have a trust in him and the representatives at Brent Brown Toyota. I have spoken with Brent Brown several times, he is professional, friendly, and trustworthy. What he tells me I know that he looks out for me as a customer and a friend. Please give a thank you to all your employees for the service they provide and that they make me feel in good hands when I need a vehicle or service. Lynn Sorensen More

Airbag recall Appointment made easily. Good service. Available shuttle. Pleasant serviceman. Called when the car was ready. Showed me to my can when I called to Appointment made easily. Good service. Available shuttle. Pleasant serviceman. Called when the car was ready. Showed me to my can when I called to pick it up. More

Great customer service I felt happy like always for the amazing customer Service and the staff is very professional and friendly. I am so happy for my highlander and the way I felt happy like always for the amazing customer Service and the staff is very professional and friendly. I am so happy for my highlander and the way the service staff take always good care and fast service More

Excellent I have always been treated with the best services at Brent Brown. It always is of the most professional experience and respectful attitude toward thei I have always been treated with the best services at Brent Brown. It always is of the most professional experience and respectful attitude toward their customers. More

Quick and easy We've been coming to Brent Brown Toyota for years and now that we bought another Toyota, we are glad to give them double the work. Moe was very friend We've been coming to Brent Brown Toyota for years and now that we bought another Toyota, we are glad to give them double the work. Moe was very friendly and got me exactly what I needed. More

routine service Jennifer communicated what was going to happening and gave me an estimated time. Even though it was very busy my car was finished when I was told and Jennifer communicated what was going to happening and gave me an estimated time. Even though it was very busy my car was finished when I was told and the services where delivered. It was comfortable in the waiting room. More

Check out after crash repair My car was brought to the dealership after having been in an extensive repair at a body shop. After the car arrived I was contacted to let me know who My car was brought to the dealership after having been in an extensive repair at a body shop. After the car arrived I was contacted to let me know who would be the lead on my repair as well as the tech who would doing the repair. I was notified that there was a pretty significant issue after the body repairs. As frustrating as the issues were, the dealership continued to keep me informed and aware of what was being done to get the parts and make the vehicle while again. Thank you again to Jenn Clark and her team to keep me plugged in to what was going on and the expectations along the way. The repairs are complete and I couldn’t be happier with the work that was done. More

Excellent Service Joseph was quick to work on my vehicle and keep me updated and how everything was going. I appreciated his communication and his quality service. Joseph was quick to work on my vehicle and keep me updated and how everything was going. I appreciated his communication and his quality service. More

Great service, no pressure They took care of a safety recall and a window which wasn’t opening and closing correctly. When asked if I wanted to do an additional service there wa They took care of a safety recall and a window which wasn’t opening and closing correctly. When asked if I wanted to do an additional service there was no pressure when I said no! More

Routine Maintenance Excellent Service. Though the service bay was very busy the employees were friendly and helpful. My car had a routine service check and this was done Excellent Service. Though the service bay was very busy the employees were friendly and helpful. My car had a routine service check and this was done within an hour. More