Orem Toyota - Service Center

We took our sienna van in for a recall We appreciated the rental car to use since it took 9 hours to complete the work. We had been told it would be done by 5:00 and it was 5:30 but that w We appreciated the rental car to use since it took 9 hours to complete the work. We had been told it would be done by 5:00 and it was 5:30 but that was ok. More

Keeping my 2007 RAV4 Running String Joe and BB Toyota have consistently been a quality place to take my now 12 year old Vehicle for service. This time I had quite a few things to get don Joe and BB Toyota have consistently been a quality place to take my now 12 year old Vehicle for service. This time I had quite a few things to get done (brakes, 4wd gear box, rear suspension, spark plugs, and some fluid replacement). Joe kept me up to speed throughout the job and found a way to save me some money too. Great overall experience keeping my beloved car running in tip top shape! More

oil change Professional and timely service. Zeke explained maintenance options well and helped me understand the convenience and value offered at Brent Brown. I Professional and timely service. Zeke explained maintenance options well and helped me understand the convenience and value offered at Brent Brown. I also appreciated the comfortable waiting room and my 2 year old grandson appreciated the popcorn and phone charging station! More

Great service kept me informed at all times Brent Brown Toyota is great to work with. Morgan kept me updated on the service of my car. Great company to work with . I highly recommend ! Brent Brown Toyota is great to work with. Morgan kept me updated on the service of my car. Great company to work with . I highly recommend ! More

Fixing lots on my Tacoma Jon & his crew were able to figure out what was wrong with my truck and were helpful through the whole process. I’m glad that my truck runs smooth now Jon & his crew were able to figure out what was wrong with my truck and were helpful through the whole process. I’m glad that my truck runs smooth now and that I’m back on the road knowing that my truck is going to run great. More

Great dealership to work with We haven’t had any issues or complaints in our dealings with Brent Brown Toyota and would recommend them to anyone! Their service is quick, the dealer We haven’t had any issues or complaints in our dealings with Brent Brown Toyota and would recommend them to anyone! Their service is quick, the dealership is clean and welcoming, and they have a great selection of vehicles. More

Quality service; slight delays I have no complaints with the quality of the service or the rep in charge (who was friendly and professional), as is par for course with Brent Brown. I have no complaints with the quality of the service or the rep in charge (who was friendly and professional), as is par for course with Brent Brown. Unfortunately, we did experience a delay that made appointment last about 30 minutes longer than was expected, which makes this stop short of a perfect visit. The price for the service was a little steep, but still within the realm of fair. More

Good service My only comment is that I get to many emails from them and do not have time to read them all. Sometimes I may just not answer them but then I get a ph My only comment is that I get to many emails from them and do not have time to read them all. Sometimes I may just not answer them but then I get a phone call. More

Always professional and courteous I was on time for my appointment, for a change, but there was a long line of cars in all three service doors. I was greeted almost immediately by one I was on time for my appointment, for a change, but there was a long line of cars in all three service doors. I was greeted almost immediately by one of the service guys who took my name and contacted my service rep on a headset. I was able to pull into the service bay and again, another service guy came to my car to make sure I was being taken care of. Within minutes a third employee came to start the check-in process and then went over to give that information to Russell, my service rep. Although Russell had been too busy to greet me for 10 minutes or so, the other employees covered his back until he was able to come to the car. He did a great job once he was able to take over. How could I NOT recommend Brent Brown service department! Thanks to everyone. More

Vehicle Recall I went in recently because there was a recall notice on my car. So I took it in and it was taken care of within a reasonable amount of time. I want to I went in recently because there was a recall notice on my car. So I took it in and it was taken care of within a reasonable amount of time. I want to give a shout out to both Joel Kitchen and Joseph Grotton. I also had to get an oil change which Joseph helped me out with. Joel was the one that helped me with the recall. Both these guys are awesome and Toyota is lucky to have them as a part of their team! More