Orem Toyota - Service Center

Service was great. Alex took good care of me.I Service was great. Alex took good care of me. I appreciated the reminders of my service time which made it easy to know where to go. Service was great. Alex took good care of me. I appreciated the reminders of my service time which made it easy to know where to go. More

The service staff is always helpful and friendly. I love the phone call reminders and text reminders too. Brent Brown Toyota makes it very easy to do my least favorite tasks. the phone call reminders and text reminders too. Brent Brown Toyota makes it very easy to do my least favorite tasks. More

I was pleased to get notified by Toyota that CarPlay was available for my vehicle at no charge. I scheduled an appointment and the Service Dept promptly got me in and did the work. available for my vehicle at no charge. I scheduled an appointment and the Service Dept promptly got me in and did the work. More

Awesome customer service each and every time I goto have my service needs met. Joel in service listens and gets my tundra everything it needs to stay road worthy. my service needs met. Joel in service listens and gets my tundra everything it needs to stay road worthy. More

Always ahead of the projected time it would take to complete. Usually the time takes only about half of what is projected. Unfortunately there was a problem where the recall I brought the car in t complete. Usually the time takes only about half of what is projected. Unfortunately there was a problem where the recall I brought the car in to prevent a problem scenario-- actually occurred when we left the garage. I would have been really angry if I was forced to schedule another appointment. But Skyler took the reigns and told me to bring it in with no appointment. Withing a couple of hours the problem was identified and resolved. Things have been great since. More

The service at Brent Brown toyota is always excellent. The only thing that would make this review better, would not having a twenty five word minimum to pay a review. The only thing that would make this review better, would not having a twenty five word minimum to pay a review. More

I Scheduled an oil change and waited for an hour before I asked why my truck still hadn't been taken back. They then ran back to check and got it in only to take another 40 min to get it done. Not sure why y asked why my truck still hadn't been taken back. They then ran back to check and got it in only to take another 40 min to get it done. Not sure why you have a schedule if you can't keep to it? More

It would take more than 25 words to tell of my experience. It was the worst experience I’ve ever had and when it was 3 hours later the service guy said and I quote “well this is a Toyota dealershi experience. It was the worst experience I’ve ever had and when it was 3 hours later the service guy said and I quote “well this is a Toyota dealership not a Buick dealership” I would like the remainder of my service contract reimbursed to me as I won’t be coming back to your dealership for anything. You have my address. And also they said they fixed the seat belt buckle and it is not working. More

Joel is the reason I keep coming back! He takes such great care of my car & me. He even went to bat for me when a warranty issue arose. I highly recommend him!! great care of my car & me. He even went to bat for me when a warranty issue arose. I highly recommend him!! More

Alex was very easy to work with, he always gave us his undivided attention and got us in and out like he had promised. Thanks undivided attention and got us in and out like he had promised. Thanks More