Orem Toyota - Service Center

Excellent service! Excellent service! Excellent service! Excellent service! Gracias Excellent service! Excellent service! Excellent service! Excellent service! Gracias Excellent service! Excellent service! Excellent service! Gracias Excellent service! Excellent service! Excellent service! Excellent service! Gracias Excellent service! Excellent service! Excellent service! Excellent service! Gracias Excellent service! Excellent service! Excellent service! Excellent service! Gracias More

Mo, my service advisor, was excellent! He was so friendly and helpful! The tech that did the work did it right and there haven't been any issues since. A truly effortless experience! and helpful! The tech that did the work did it right and there haven't been any issues since. A truly effortless experience! More

Great service and dependability; if there is ever a mistake (rare) it is fixed, no cost, great customer service. The ONLY thing I wish for is a free car wash coupon every time I take it for paid servic mistake (rare) it is fixed, no cost, great customer service. The ONLY thing I wish for is a free car wash coupon every time I take it for paid service, especially if I buy the three service advance package. More

They did a really great job. On time and done to my satisfaction. I appreciate the reminders but it was a little overboard. Thanks again. satisfaction. I appreciate the reminders but it was a little overboard. Thanks again. More

Lani was great! Has great customer service and super friendly. We always come back because of her. She was very informative and let me know what was going on. friendly. We always come back because of her. She was very informative and let me know what was going on. More

They did not have my extended service in their service department and it took extra time to get it fixed. They did take care of it, but I continue to have negative experiences with Brent Brown Toyota. department and it took extra time to get it fixed. They did take care of it, but I continue to have negative experiences with Brent Brown Toyota. More

I always feel confident when I take my car to Brent Brown, and have always been happy with a job well done. And, always friendly service! Brown, and have always been happy with a job well done. And, always friendly service! More

He went beyond in giving me excellent customer service. He offered me help (which no one has offered before at his dealership) AND found a solution to my problem. He should be the manager to train others He offered me help (which no one has offered before at his dealership) AND found a solution to my problem. He should be the manager to train others on customer service. I have been with Brent Brown for years and it has been a few years since I received this type of service. More

While the customer service was very good, my vehicle left worse than it arrived. I went in for an emissions check, had to drive it after to make sure it would pass. I drove my vehicle for a week with no issu worse than it arrived. I went in for an emissions check, had to drive it after to make sure it would pass. I drove my vehicle for a week with no issues. I brought it back in to pass the test. I received a call that my vehicle was ready. I tried to pick it up and it was clearly not right. My truck was shaking violently and then it was suggested that I have over a thousand dollars worth of repairs. The issues were not there before I left my truck at this location. The great customer service does not make up for the major issues with their mechanics. I will not return and will be finding a trustworthy place to fix the damages accrued during my vehicles time at Brent Brown. More

I take my Toyota vehicles to Brent Brown for over 6 years. Been happy with the service but this latest service and not to bagger on the service member, but maybe it was his first time or first week. I years. Been happy with the service but this latest service and not to bagger on the service member, but maybe it was his first time or first week. I got checked in and gave in all my info and waited for close to 2 hours. I decide to go ask the status, he tells me that he called and he announced my name over the intercom. I asked to see the number and he put in the area code number wrong. Put in (802) went it should be an (801). Of the amount of people with Utah area code number he placed mine as (802). I was in the waiting room and never heard my name announced, so that was a lie. But I will still continue to bring my car to Brent Brown. More