Orem Toyota - Service Center

Joel has been my Service Advisor for several years. He listens to my requests, ensures that I get the best and timely service, and keeps me informed of any additional service requirements my cars may He listens to my requests, ensures that I get the best and timely service, and keeps me informed of any additional service requirements my cars may have. He always returns my phone calls when I have questions. He's very reliable and easy to work with. More

It's very appreciated that our purchase retain value throughout its lifetime and that the dealership offer solutions in making that happen. On my last service, I did not go in; my spouse dropped the veh throughout its lifetime and that the dealership offer solutions in making that happen. On my last service, I did not go in; my spouse dropped the vehicle off, so I don't know the identity of those individuals who worked on it. I was happy for the service and for the feedback given by the service department. More

Kaleb C. was great, very helpful & knowledgeable of all the issues my car needed, I will be a returning customer in the future. was great, very helpful & knowledgeable of all the issues my car needed, I will be a returning customer in the future. More

The service team does a good job taking care of our Tundra and Highlander. Lani is awesome to work with. Tundra and Highlander. Lani is awesome to work with. More

Everything worked out in the service center. No major issues. Helped me with a windshield issue. No major issues. Helped me with a windshield issue. More

Milani was extremely helpful. I will definitely choose her when I come back for any other service. I will definitely choose her when I come back for any other service. More

Quick and easy process of getting first service maintenance. Service was fast and quick. Received a text when it was ready. maintenance. Service was fast and quick. Received a text when it was ready. More

I made an appointment for vehicle maintenance for first 6k miles. Upon arrival Service desk told me I didn’t need oil change just tire rotation-wish they told me on phone as I would have waited for 8k mile 6k miles. Upon arrival Service desk told me I didn’t need oil change just tire rotation-wish they told me on phone as I would have waited for 8k miles (now I have to return in 2k miles which is a hassle). They told me it would be a quick turn around since it was just tire rotation so I waited in waiting room. After an hour I got an email saying inspection was down but instructed me to wait until I was called. Waited another hour and half-total of 2.5 hours - and finally got someone at service desk to find status and they had no idea where my vehicle was. Very disappointed in this service and this is not the Toyota Care I’m use to especially after buying a $60k Land Cruiser. Felt very disrespected. More

The staff at Orem Toyota has been awesome. They are always helpful, caring, quick, and knowledgeable. We love taking our car here for maintenance. Thank you guys for everything! :) They are always helpful, caring, quick, and knowledgeable. We love taking our car here for maintenance. Thank you guys for everything! :) More

Nate went above and beyond after hours for me when we lost our key fob! He was the epitome of what customer service should be! Cannot thank him enough! lost our key fob! He was the epitome of what customer service should be! Cannot thank him enough! More