Orem Toyota

I have purchased 5 cars now from Bob Sanders, the last one was a prius which we love. Bob and Brent Brown Toyota are great to work with, we are always treated fairly and with respect. We will buy all of one was a prius which we love. Bob and Brent Brown Toyota are great to work with, we are always treated fairly and with respect. We will buy all of our cars and have them serviced by Brent Brown. More

We were attended to by a young salesman, whose name regrettably escapes me. This salesman was boorish, condescending, standoffish, and offensive from the get-go. I remarked to my husband, aside, that t regrettably escapes me. This salesman was boorish, condescending, standoffish, and offensive from the get-go. I remarked to my husband, aside, that the Toyota's "sand" color was probably the exact same as the snootier Lexus "champagne" color and the salesman stepped closer, sneered, and said, "You wouldn't know this, but Toyota and Lexus ARE the same." He hustled us into the office before we even came close to deciding on a vehicle. He ran our credit, informed us we were a “tier two” and asked, almost out of habit, what price range and down payment we wanted. When we answered, he laughed and said incredulously, “You’re a tier two and you want a payment of $X and no down?!” Rather than judging a customer, a good salesman would have known that this is the information you take to find a solution and make a sale. Instead, he proceeded to regale us with the example of how he had just arranged an incredibly smart deal trading in his BMW for a Lexus (or something of that nature) and just how much each vehicle was worth and why that was such a great deal for him. Which obviously had no bearing on our situation, other than making us feel even more sheepish about our apparently dubious credit and unrealistic hopes of monthly payment amounts. The sales manager stepped in at this point (an older gentleman, the name again has faded with time) and was much more respectful, but the damage was done. We left, angry and humiliated. A few weeks later, we decided to try again and instead visited Mark Miller Toyota in Salt Lake. The experience was night and day to what our experience at Brent Brown had been. We were treated fairly, with respect, and though our credit was imperfect, we were still able to lease a Tundra and left feeling great about our decision. A few months later, we returned to our same salesman and leased a 4Runner. In fact, our experience was so good, we may never be able to buy or lease anything other than a Toyota unless our salesman (Dave LaCourse) changes brands. If you are looking to be humiliated, pushed around, or treated like dirt, then Brent Brown is the place to go. But if you're looking for an honest, respectful, no pressure experience, save yourself the heartburn and go to Mark Miller Toyota. They helped us achieve what we walked in wanting to do: to buy a quality brand vehicle at a good price and feel great about it. More

BEST CUSTOMER SERVICE I HAVE EVER RECIEVED ANYWHERE AND I PURCHASE A LOT OF CARS. FAST FUN AND FRIENDLY ATTITUDES THERE ARE BRENT BROWN TOYOTA. I DID NOT FEEL PRESURE TO PURCHASE I FELT LIKE THEY HAD MY BES PURCHASE A LOT OF CARS. FAST FUN AND FRIENDLY ATTITUDES THERE ARE BRENT BROWN TOYOTA. I DID NOT FEEL PRESURE TO PURCHASE I FELT LIKE THEY HAD MY BEST INTEREST IN MIND. I WOULD AND WILL REFER MY FREINDS TO BRENT BROWN TOYOTA AND ESPECIALLY TO YOUR BEST SALEMAN IN TODD ROBINSON. More

We have two 2008 Prius's. Between them they have had 5 oil changes. Three went fine, two were disasters in terms of time and organization. The first problem time it took over 3 hours (1 was the estimate oil changes. Three went fine, two were disasters in terms of time and organization. The first problem time it took over 3 hours (1 was the estimate) because of some kind of coupon which was expiring. If I had been told it would be that long, I would have left; I was assured it would take between 45 minutes and an hour. It was 2 hours before I got back, only to find that nothing has been done. The second problem time the car sat for 1 1/2 hours with no one noticing it had not been moved. When I got back to pick the car up after the 1 1/2 hours I had been told it would take (oil change and replace seat belt), my car was the only one in the service area and the lights were all blinking. There were are least 5 people at the service counter who could easily see the car, but none of them had bothered to see what was going on. A new employee evidently did not follow through and went to an orientation meeting instead and no one else had noticed anything unusual. That is a 60% acceptable rate. The purchases were fine, the work is fine, the organization is a mess. We will not be returning there. More