Orem Toyota

Sheldon is exactly the type of person with whom I like to deal. I explained what I was looking for. He showed me what inventory there was that fit my description. There was no pressuring to sell me one ca deal. I explained what I was looking for. He showed me what inventory there was that fit my description. There was no pressuring to sell me one car over another. When we found the right car, I had my trade-in appraised. It came in $500 more than another dealer in Orem where I had checked for a car (not Toyota). Sheldon was patient while overnight my wife and I considered the financial commitment needed to purchase the car. I had hoped for a little more "give" in the price but went ahead. I would request Sheldon every time I have a car purchase need at Brent Brown Toyota. You are fortunate to have this a customer friendly/savvy floor manager in your organization. I would recommend him to any of my friends who are looking to purchase a car--new or used. More

We were very pleased with the service performed. Mike was very friendly when he greeted us. He explained the whole process and the service performed. very friendly when he greeted us. He explained the whole process and the service performed. More

We were very nervous to go to a dealership when we needed to buy a car to replace ours that no longer works. Our last experience with a big name dealership was SO BAD and left such a horrible memory with us to buy a car to replace ours that no longer works. Our last experience with a big name dealership was SO BAD and left such a horrible memory with us (for over a year now) that we swore we would never go to a dealership again. However, after searching around for a minivan that we could afford, that was in good - clean shape ... and driving a lot that were none of these things, I found this van on the internet late on a Saturday night. I emailed the address on the posting and didn't think we would do anything else with it at that point. Taylor, at Brent Brown called me first thing Monday morning. She was very pleasant and let me vent a little about our last "dealer" experience - and she was understanding and genuine about it with me. I told her we would come drive the van and we didn't want to sit at any desk or table and that we would let them know if we were interested after we had time to talk it over. She said she would pass on the information to the salesman that was over that van. We arrived and were totally surprised to find that Sheldon already knew our name and was expecting us. He had the key ready for us to test drive the van - no questions, no pressure, no unpleasant "dealer" tactics that we encountered at the other place. We were allowed to test drive without the pressure of a sales person riding with us, we were allowed to take the van to our mechanic to have it looked over (almost a two hour event - between taking the car, getting in to our mechanic and getting back to Orem to the dealership). The best part was, my husband stated what we would need to happen and what price we needed to walk out the door and Sheldon Williams came through - perfectly!! THANKS BRENT BROWN for a very pleasant car buying experience!! More

I live 549 miles away. The drive to your dealership is over 8 hours. I drive that length of time because Todd Robinson listens to what I have to say and makes me feel that I am getting the best deal possi over 8 hours. I drive that length of time because Todd Robinson listens to what I have to say and makes me feel that I am getting the best deal possible and no pressure is put on me. More

Mike is always so helpful and courteous. He always has a smile about him when I have service to be performed on my 2011 Prius. He is really nice person to deal with. Jim smile about him when I have service to be performed on my 2011 Prius. He is really nice person to deal with. Jim More

I have been to this center twice, worked with Mike Black both times, and I am super impressed. When Mike discovered my "Just in Case" box in the trunk with oil, coolant, and a first aid kit, he took a real both times, and I am super impressed. When Mike discovered my "Just in Case" box in the trunk with oil, coolant, and a first aid kit, he took a real interest. He ran out to his vehicle to grab a mini air compressor to show it to me. He encouraged me to get one so if I have a slow leak I won't be stranded but will be able to pump up the tire and drive to help (or at least to civilization and safety). I waited for my car to be done and it was done within the timeframe they estimated. They were even 10 minutes early. He walked through the report with me and told me how the air pressure in the tires was getting low because of the cold weather. He told me what it should be at so I can keep an eye on it. He also answered all of the questions I had thought of since my last visit. The other thing I was really impressed by was Brent Brown. He was walking around the service center personally delivering paychecks to his employees and making sure they and their families were all doing well. What a neat place to have your car serviced. More

Best dealership service experience I've ever had. Very courteous, good explanations of warranty coverage. Work was done on schedule and explanations of what was done was very clear. Very courteous, good explanations of warranty coverage. Work was done on schedule and explanations of what was done was very clear. More

I gave this rating because Brent Brown Toyota Service is unlike any other. They are fast and efficient while greeting you with a smile and respect. They give knowledgeable recommendations and fabulous servi unlike any other. They are fast and efficient while greeting you with a smile and respect. They give knowledgeable recommendations and fabulous service! More

That was the first time I have worked with a car salesman and not felt patronized as a woman. I appreciated Bob and his approach. I will feel comfortable bringing my car there for service even after the tw and not felt patronized as a woman. I appreciated Bob and his approach. I will feel comfortable bringing my car there for service even after the two years. More

I needed an emissions/inspection on my Sienna. At the service center there was some confusion on the price as I had a discount option available to me. The service manager, George Brown, overheard the con service center there was some confusion on the price as I had a discount option available to me. The service manager, George Brown, overheard the conversation and stepped in immediately. He apologized for the confusion and said this one is on us. I think this was going above and beyond considering they could of just adjusted the price correctly. George always seems to want all customers to leave happy and have a good experience. Much appreciated. More