Orem Toyota

I went to Brent Brown to find a new SUV. I was immediately greeted by Travis and he helped me find exactly what I was looking for. He was straight forward with me and got me a great price right o immediately greeted by Travis and he helped me find exactly what I was looking for. He was straight forward with me and got me a great price right off the bat. Plowed right through finance and walked out with keys in my hand! I LOVE my new Sequoia and would go back and work with Travis again anytime. I have already referred friends down there. More

I'm extremely happy with the service in the lease of my Camry!!! Travis Quinn really gave me personalized and great service in all areas of getting me into my new Camry! Thank you Travis!!! Debi Lewi Camry!!! Travis Quinn really gave me personalized and great service in all areas of getting me into my new Camry! Thank you Travis!!! Debi Lewis More

I recently purchased a pre-owned truck from Brent Brown Toyota of Provo, and had a great overall experience. Our salesman, Travis, was friendly and informative and was there to answer questions and help u Toyota of Provo, and had a great overall experience. Our salesman, Travis, was friendly and informative and was there to answer questions and help us out in any way we needed without the annoying high pressure sales act many dealerships use. I searched from Evanston, Wyoming to Springville, Utah, and Brent Brown had the best price on the vehicle I was looking for and the vehicle was also in the best condition. The financing office had us in and out within an hour! I would HIGHLY recommend visiting Brent Brown Toyota of Provo if you are looking to buy. They have a friendly staff, great prices, and you won't waste all day long completing the purchase! More

We secured our own financing and paid for our vehicle with a cashier's check. The finance "guy" was NOT friendly. Not only did he NOT give us the title for the vehicle we bought, but we didn't get a "t with a cashier's check. The finance "guy" was NOT friendly. Not only did he NOT give us the title for the vehicle we bought, but we didn't get a "temporary driving permit" for the window...needless to say, I couldn't get a temporary tag NOR license plates because I didn't have the title, and we couldn't DRIVE our vehicle because there was no temp. tag! We had to "sneak" it home (a 2 hour drive. When I asked Brian about a "sticker" for the window, he told me they don't give them to vehicles sold "as is". The DMV told me that they are supposed to! Now, here I sit, with a cute little truck in the driveway that we BOUGHT to DRIVE and we can't even drive it!! I will NEVER do business with Brent Brown Toyota again and I will share my experience with everyone I know! I felt like we weren't "important". More

We purchased our 2008 Sequia from them in early July, we purchased the extended warranty and we still have not been able to use. Apparently its not activated in the system. We have some minor issues with purchased the extended warranty and we still have not been able to use. Apparently its not activated in the system. We have some minor issues with the vehicle that we would like fixed that are covered by the Warranty and they keep giving us the run around. They never call us to inform us of any updates, if you leave a message with someone, they never call back. They internal customer management system is noir intuitive enough to allow all service representatives know and understand the needs of the customer, the progress of a service ticket, the status of finance and warranty data or the whereabouts of parts. I need to explain my situation form the beginning every time I talk to a representative form Brent Brown. Maui in the service department seems to be the only person that has enough knowledge of the systems to gather the information he needs to help us but he's never available or he's busy so I'm stuck with a level 2 rep that's clueless. I will never buy from them again, and unfortunately I have to have my vehicle serviced by them for the next 36,000 miles. More

Todd is a great honest, friendly and very willing to help salesman. Overall experience was A+!!! The final signing of the paperwork was slow but they were busy. salesman. Overall experience was A+!!! The final signing of the paperwork was slow but they were busy. More

Purchased a used 2005 toyota 4runner for $18,000 and dealer said it came with dvd players in headrests and heated seats. These were two things the salesman pointed out specifically as selling points whi dealer said it came with dvd players in headrests and heated seats. These were two things the salesman pointed out specifically as selling points while i test drove the vehicle with the salesman. so i checked and the driver's seat heater did function but i did not check the passenger one because i was not sitting in it. Later that night i tried the heater and found that it did not work at all. then decided to try a dvd player since i did not have a dvd with me at the dealership. the passenger side dvd player turned on but does not play the disc you insert. tried to get these items fixed over the next couple days but the dealership said they could not help me because "there wasn't enough room in the deal." So i paid for 2 heated seats and got only one... and I paid for 2 dvd players and only got one. Not to mention tires that barely passed safety requirements. I would think I should have received what was outlined in the vehicle description since they got the money that was outlined in the description. Horrible experience! even worse is that my sister, dad, brother-in-law, best friend and myself had previously bought new cars from them. You would think they would help me out since I had recommended my family to purchase vehicle's from them in the past. If you are looking for a vehicle, do not go to Brent Brown Toyota. They say they will bend over backwards for you, but is that really true? More