Orem Toyota

Service advisors are quick, efficient, knowledgeable, and friendly. Work was completed as expected. In the past, other dealerships have done a quick wash, which I have appreciated. Miss it at Brent Br friendly. Work was completed as expected. In the past, other dealerships have done a quick wash, which I have appreciated. Miss it at Brent Brown. Always enjoy the drive to UVU, where I work, that's offered by your service driver. Very pleasant, friendly guy. More

There were Two different ones that helped me. They gave excellent service explaining every thing that was checked on my vehicle. Everything was done in a timely manner. I love Toyota because of the great v excellent service explaining every thing that was checked on my vehicle. Everything was done in a timely manner. I love Toyota because of the great vehicle I bought from them but also the waiting room is absolutely very comfortable. I'm sorry I can't remember their names. I also appreciate the honesty & trust that I have with the service department. I have been coming here for quite a number of years. This is important to me since I am a widow. I received this same courtesies when I bought my Prius last May. Thank you Linda Needham More

I was greeted at the door by two different individuals and my car was tagged for service right away. All my questions about the service were answered and the wait time for my oil change was a lot less tha and my car was tagged for service right away. All my questions about the service were answered and the wait time for my oil change was a lot less than what I expected. I was also not pressured to purchase any extra service or parts for my car. More

They are fast friendly and make the service experience enjoyable. Mike is very efficient at his job. Making customers feel comfortable. Thanks for doing a great job. enjoyable. Mike is very efficient at his job. Making customers feel comfortable. Thanks for doing a great job. More

Everybody was just nice, specially Ken Hendricks, he was very patience with us and answered all our questions. He knows a lot about cars and that was a huge help. very patience with us and answered all our questions. He knows a lot about cars and that was a huge help. More

nice snowing morning,took car into for a recall & service maintenance.nice having a shuttle to take me home and then pick me back up when service on my car was done. service maintenance.nice having a shuttle to take me home and then pick me back up when service on my car was done. More

My visit to Brent Brown Toyota and John Goodman was outstanding as it always is. I would recommend this dealership to everyone. This dealership never lets me down. outstanding as it always is. I would recommend this dealership to everyone. This dealership never lets me down. More

I love my car but am just so so disappointed with Brent Brown Toyota. I wish I could leave a positive review. The sad thing is my wife and I were very satisfied up until we started to have all these proble Brown Toyota. I wish I could leave a positive review. The sad thing is my wife and I were very satisfied up until we started to have all these problems. We had even shared with people how great the sales rep was at helping us find a car and get what we wanted. It was all cloud nine until they got the signature they wanted. Not only was this the worst car buying experience I have ever had. This was the worst service, most completely uncaring, unprofessional, experience I have ever had with any type of purchase I have ever had in my life. I never write reviews, but over the months of trying to work with Brent Brown Toyota I have been let down time after time after time. I could not help but write this review in hope that it will save someone the bitter troubles I have had to deal with and am still dealing with. First reason. We were there many hours trying to get a price negotiated for a used scion. A price was finally agreed upon and all the math was written out on a paper we were using with the sales rep with the final price we were willing to pay and the one he "accepted". By the time we were able to get into meet with the guy who helps us sign all the paper work it was after midnight. The Gentlemen stated that since it was so late he was going to take the quick route though signing the papers and getting it all done. He FLEW us thought the papers. We felt very rushed. Sign here sign here and here and here. After all was done we were very happy to be leaving with our now purchased car! A little while later when we get our first bill we noticed that the overall pice of the car was 2,000 dollars more then what we had agreed upon!!! We were very shocked and went into talk to the manager about this and were prepared to do what ever we could to get this fixed. Even if that meant reversing the sale and giving the car back. They literally said "LIFE ISNT FAIR" and said there was nothing they were going to do about it because it was the price we agreed upon. I then explained that the price we agreed upon with the service rep was supposed to be the overall total, taxed and fines all added up and taken into account as we had discussed, but now there was an extra 2,000 on top of that. He then said that the price that we signed for and agreed to was not the final price and was a pre-tax/fine amount. He then showed us tucked away in one of the many many pages of the contract a total price. He then said, you signed it and were not going to do anything about it. I Tried to explain that the guy who was helping us through signing the contract was rushing us an incredible amount and said that he was going to even "skip some not as needed parts" because it was so late, already past midnight, and that we were never shown that part or it was at least had it flashed past us very fast. Neither me nor my wife saw this number we tried to explain and tried to even get the help of the gentleman who sold us the car but he would not offer help either. I felt like we had been duped into a extra 2,000 and now we were being hung out to dry. Not one word of help or sympathy. And it doesn't end there. When we get the car home and look under the mat in the back of the car where the spare tire is its incredibly filthy. It looked like someone had dumped a thing of soda recently in the back and we found tons and trash and even a knife. The real reason this was upsetting was they told us when we picked it up from them it would be clean. And it doesn't end there. Later a part in my car broke when I went to use it. I took the car back to them because the car came with a bumper to bumper warrenty. They checked what broke and said that it will be fixed FREE of charge and they would call me in 5 days when they have the part. I left happy that something actually went kinda smooth. After two weeks of not hearing from them I call and spake to a John. He told me that the part was never ordered. He finds the records saying it was supposed to be but never was. He then orders it for me and says he will call me when its in. I, understanding that mistakes are made, was fine and waited for his call. About a week later I get a message from John that the part was in and to call him. I call back and leave a message that I was returning his call and for him to please call me back so we can schedule a time to get it fixed. I never hear from him. By that time it was Christmas season and didn't have time to go get it fixed so waited until after the holiday to call again. I do, and get in the following week to get it fixed. I arrive and am told that I have to pay $50.00 for the part. I told him that when I was there last time I was told that it was covered by my "bumper to bumper warranty" and that it would cost me nothing to get it fixed. He said that there was NOTHING they could do in a very unpleasant manner. I being somewhat aggravated and upset about another lie, debated with him for a few minutes on the matter. He said that they guy who told me that it was completely covered by my bumper to bumper should not have told me that. I tried to explain that it's not my job to know what the service reps are supposed to tell people or not; and that since it was told to me that it would be free, not to mention it wasn't ordered until two weeks after it was supposed to be, they should have good customer service and keep it free for us. I having worked in customer service before know that a company can eat fifty bucks to keep a customer happy, especially when dealing with things where $50.00 is nothing to them. I managed to get him down to $25.00. Still a business that had any kinda customer service would not hesitate to cover something so simple for a customer. My experience leaves me feeling like all I was to them was a big check and nothing else. More

Vehicle wasn't what Shane talked about, water came inside vehicle from holes where a rack once was, It damaged the interior sealing of the vehicle. when I tried to talked to him of why he sold me a ca inside vehicle from holes where a rack once was, It damaged the interior sealing of the vehicle. when I tried to talked to him of why he sold me a car like that, he simply got up and walked again when I was still talking and demanding and explanation or the least an apology. More

I found the people working at the dealer very helpful and friendly. I got a good deal on my brand new car. I am very satisfied. friendly. I got a good deal on my brand new car. I am very satisfied. More