Orem Toyota

I purchased an "inspected" vehicle in 2010 from Brent Brown Toyota - they reassured me several times that it had been thoroughly inspected and they would never sell a "bad" car. One year later, Brent Brown Toyota - they reassured me several times that it had been thoroughly inspected and they would never sell a "bad" car. One year later, they are telling me the engine has too much "sludge" due to lack of oil changes and needs to be replaced. $7000 quoted for a used engine to be installed. Obviously the car was not as inspected as they claimed. So now i'm out the amount I spent on the car, and have to pay 7k for a new engine if I want to keep driving it. More

We were lied to from the start to get us to sign a contract on a car that was "coming in" only to find out it never showed. They found another car eventually so we re-signed on it since the contract on a car that was "coming in" only to find out it never showed. They found another car eventually so we re-signed on it since the trade-in and financing was already done, big mistake. Should have walked away right then. Pressured us into buying the undercoat and paint sealing and other stuff only to have them never actually do it, just charge us for it and see if we notice. Took the car in for window tinting only to have them drive it to another dealership 30 miles away and it was done horribly. We knew we could get it done cheaper elsewhere but thought the dealer would do a better job. License plates didn't even show up in time, Ive never waited more than a couple weeks for those and now its been 6 weeks. More

Horribly pressuring. Tried to get me to pay them more than MSRP because of a non-existent shortage of cars. They were short and insulting. They offered me 700 for my trade in when everyone else gave me than MSRP because of a non-existent shortage of cars. They were short and insulting. They offered me 700 for my trade in when everyone else gave me 2500. They are dishonest in sales. They called me a week later to find out who I bought my car from so they could tell them not to sell cars that cheap. Toyota Bountiful is where we bought our car for a pre-negotiated price. Brent Brown was all about the hidden fees and boosting the price and saying we had to buy options we didn't want. If you want to be amused at how horrible a car-buying experience you can find, go here and then go elsewhere. More

We purchased a used Honda Odyssey from Brent brown Toyota in orem march 28th drove off the lot and two hours after we left The check-engine light came on...we took it back to them after finding out we would in orem march 28th drove off the lot and two hours after we left The check-engine light came on...we took it back to them after finding out we would need a new transmission, they told us there was nothing they could do. Pretty horrible customer service. We bought a van for 5700 and one week later had to put an additional 2000 into a rebuilt transmission. I will NEVER buy a car from this dealership again, and I will warn every person i know of what we went through. And hopefully I can save anyone else from having the same experience! More

The best buying experience I have had in 20 years. Todd was awesome and very up front with everything. This is my first Toyota I have purchased and it will not be my last from Brent Brown. The entire sta was awesome and very up front with everything. This is my first Toyota I have purchased and it will not be my last from Brent Brown. The entire staff worked hard to get me what I wanted at the price I needed. More

I have purchased 5 different vehicles from Brent Brown Toyota. Every time I have gone in I have been greeted with a smile and friendliness. I have never felt rushed or pressured into a sale. They responde Toyota. Every time I have gone in I have been greeted with a smile and friendliness. I have never felt rushed or pressured into a sale. They responded well to questions and found me the perfect vehicle for my situation and finances. I would recommend Brent Brown to anyone! More

This was my first purchase of a bran new car, and I was pleasantly surprised how well it went. I had ideas of how horrible things would be given what other people say about car salesmen... Anyway, Casey wa pleasantly surprised how well it went. I had ideas of how horrible things would be given what other people say about car salesmen... Anyway, Casey was pretty new, and Jeremy was helping him with the paperwork. My wife and I were very happy with everything. We went in to get the closeout deals going on with their 2008 corollas, but they didn't have one in the color we wanted, so they offered us the 2009 for the same price as the 2008 we were looking at. There was a major body style change on the 2009, which we liked, so we gladly jumped at that chance. They offered us an extended warranty which we would get the selling price back on if we don't end up using the warranty, and they even sent us a rug for the front door of our house with the first letter of our last name on it. We were happy with them, and if we had to buy another new car again, I wouldn't mind buying from them again. We've referred friends their direction as well! Thanks Brent Brown. More

I have purchased 5 cars now from Bob Sanders, the last one was a prius which we love. Bob and Brent Brown Toyota are great to work with, we are always treated fairly and with respect. We will buy all of one was a prius which we love. Bob and Brent Brown Toyota are great to work with, we are always treated fairly and with respect. We will buy all of our cars and have them serviced by Brent Brown. More

We were attended to by a young salesman, whose name regrettably escapes me. This salesman was boorish, condescending, standoffish, and offensive from the get-go. I remarked to my husband, aside, that t regrettably escapes me. This salesman was boorish, condescending, standoffish, and offensive from the get-go. I remarked to my husband, aside, that the Toyota's "sand" color was probably the exact same as the snootier Lexus "champagne" color and the salesman stepped closer, sneered, and said, "You wouldn't know this, but Toyota and Lexus ARE the same." He hustled us into the office before we even came close to deciding on a vehicle. He ran our credit, informed us we were a “tier two” and asked, almost out of habit, what price range and down payment we wanted. When we answered, he laughed and said incredulously, “You’re a tier two and you want a payment of $X and no down?!” Rather than judging a customer, a good salesman would have known that this is the information you take to find a solution and make a sale. Instead, he proceeded to regale us with the example of how he had just arranged an incredibly smart deal trading in his BMW for a Lexus (or something of that nature) and just how much each vehicle was worth and why that was such a great deal for him. Which obviously had no bearing on our situation, other than making us feel even more sheepish about our apparently dubious credit and unrealistic hopes of monthly payment amounts. The sales manager stepped in at this point (an older gentleman, the name again has faded with time) and was much more respectful, but the damage was done. We left, angry and humiliated. A few weeks later, we decided to try again and instead visited Mark Miller Toyota in Salt Lake. The experience was night and day to what our experience at Brent Brown had been. We were treated fairly, with respect, and though our credit was imperfect, we were still able to lease a Tundra and left feeling great about our decision. A few months later, we returned to our same salesman and leased a 4Runner. In fact, our experience was so good, we may never be able to buy or lease anything other than a Toyota unless our salesman (Dave LaCourse) changes brands. If you are looking to be humiliated, pushed around, or treated like dirt, then Brent Brown is the place to go. But if you're looking for an honest, respectful, no pressure experience, save yourself the heartburn and go to Mark Miller Toyota. They helped us achieve what we walked in wanting to do: to buy a quality brand vehicle at a good price and feel great about it. More

BEST CUSTOMER SERVICE I HAVE EVER RECIEVED ANYWHERE AND I PURCHASE A LOT OF CARS. FAST FUN AND FRIENDLY ATTITUDES THERE ARE BRENT BROWN TOYOTA. I DID NOT FEEL PRESURE TO PURCHASE I FELT LIKE THEY HAD MY BES PURCHASE A LOT OF CARS. FAST FUN AND FRIENDLY ATTITUDES THERE ARE BRENT BROWN TOYOTA. I DID NOT FEEL PRESURE TO PURCHASE I FELT LIKE THEY HAD MY BEST INTEREST IN MIND. I WOULD AND WILL REFER MY FREINDS TO BRENT BROWN TOYOTA AND ESPECIALLY TO YOUR BEST SALEMAN IN TODD ROBINSON. More