Orem Toyota

The Service Center is Awesome I love the service center, everyone has always been so helpful, the work is always completed promptly. Every now in then, there are complications whil I love the service center, everyone has always been so helpful, the work is always completed promptly. Every now in then, there are complications while my vehicle is worked on but every time something goes wrong the team picks up the slack and is very honest with me. I recently had work done on both my prius and camry, Jen Clark took care of me on these services. She was very knowledgeable, helpful, and friendly. It's customer service like that that makes me want to keep coming back even though I live in Sandy and the Karl Malone dealership is so close by. More

Easy to get inspection and emmissions Easy to get the registration sticker. I was met as I drove into the service area with Manu who explained the process, did the work and made sure I go Easy to get the registration sticker. I was met as I drove into the service area with Manu who explained the process, did the work and made sure I got my sticker. More

Exceptional Experience We were treated kindly by everyone. We got there a little early for our appointment and they immediately welcomed us in and started the process. We w We were treated kindly by everyone. We got there a little early for our appointment and they immediately welcomed us in and started the process. We were there for a factory recall of air bags on our Toyota and had been told that the repairs would take from a half to a whole day to do. Our service rep, told us that because we lived over 100 miles away, they would get us out as quickly as possible because of our long trip home. We were given a courtesy shuttle ride to the University Mall where we figured we would enjoy some window shopping while waiting. We had time to find some piano music and a snack and were delighted when we received a call two hours later that our car work was finished. They sent the shuttle to pick us up and within 15-20 minutes were driving away from the Brent Brown dealership. Everyone we talked to or who helped us were professional, but were very kind and caring. We had a very exceptional experience! More

Excellent Service As usual, Josh Tanner does a great job with my auto needs. 5+ stars. He helps me to get in and out as soon as possible. He's very personable and helpf As usual, Josh Tanner does a great job with my auto needs. 5+ stars. He helps me to get in and out as soon as possible. He's very personable and helpful. Give him a raise! As far as the servicing goes, it's alright. I waited three hours total to get my rotors resurfaced, but there were a lot of customers, so I understand and Josh was there for me. Servicing note: I've had a hubcap fall off every time I've had my tires removed from this location however; perhaps it's coincidence, but it's been twice in a row now... More

Good trade-in experience. Our son bought a Camry here 2 years ago & recommended this dealership to us. We are pleased with the friendliness and professionalism here. We ended u Our son bought a Camry here 2 years ago & recommended this dealership to us. We are pleased with the friendliness and professionalism here. We ended up trading in our old SUV for a new Sienna and really like it. The salesmen focused on our desires and the finance Guys made things happen in a fairly short time. More

Great Service! I own a Toyota Sienna and regularly service my vehicle at the dealership. The service representatives are always kind and professional. They communi I own a Toyota Sienna and regularly service my vehicle at the dealership. The service representatives are always kind and professional. They communicate well and let me know when my vehicle is done and if it needs additional work. In the past when I have had a problem with my vehicle, my service representative and the dealership general manager, George, have always been quite generous with helping me solve difficult problems and I truly appreciate their efforts to help. Thanks so much for six years of great service! More

Great experience! John Miller took excellent care of us. He paid close attention to details and explained product and procedures very well. He was pleasant and patient John Miller took excellent care of us. He paid close attention to details and explained product and procedures very well. He was pleasant and patient with us throughout the entire process. More

Great service Took my Avalon in for the one year service. When I arrived the servic writer I was scheduled to see was busy so another stepped in and wrote up the pa Took my Avalon in for the one year service. When I arrived the servic writer I was scheduled to see was busy so another stepped in and wrote up the paperwork. The work was finished on the time promised. More

Awesome Experience!! I would totally recommend this dealership to family and friends. They worked hard to find a car that would make me happy and was in my price range. An I would totally recommend this dealership to family and friends. They worked hard to find a car that would make me happy and was in my price range. And they absolutely succeeded, I am very happy with my car and we worked out a price just under my budget. Dallas McCaman was my awesome sales person. He was easy to contact for subsequent appointments and questions. And he went above and beyond to take care of me. More

Service Professionals Service rep was polite, knowledgeable, and made the service process easy. The worked on my Prius C that I had bought new. Checked out everything, clea Service rep was polite, knowledgeable, and made the service process easy. The worked on my Prius C that I had bought new. Checked out everything, cleaned the hybrid battery area, and informed me that I still had free oil change and tire rotation - which I was not expecting. More