Orem Toyota

Constantly improving I have bringing our Toyota cars to this dealership ever since we moved to Utah Valley nearly 13 years ago. I have noted the constantly improving serv I have bringing our Toyota cars to this dealership ever since we moved to Utah Valley nearly 13 years ago. I have noted the constantly improving service both for maintenance of our cars as well as in sales and financing. We have purchased four cars at this dealership and have been extremely satisfied with how we were treated--very fairly. On the service side, I have always attached myself to one service manager and have been very pleased with how I have been treated. That's why I keep bringing my cars to Brent Brown Toyota. I think they know we have a choice and they want to do all they can to make sure we choose them and I do because they have earned my trust and confidence. More

Service of Toyota Prius Everything was great. Russell was very helpful and got my car serviced in a very timely manner. Thanks, much appreciated. Keep up the great work! Everything was great. Russell was very helpful and got my car serviced in a very timely manner. Thanks, much appreciated. Keep up the great work! More

Awesome They were quick with finding and fixing my problem. My service person provided recommendations based on my mileage, but when I said no thanks he didn They were quick with finding and fixing my problem. My service person provided recommendations based on my mileage, but when I said no thanks he didn’t push it really hard which I really appreciated. More

Best service I love the service here. They are always are very nice, helpful, and fast. I haven't ever had a bad experience coming here. They are the best. I love the service here. They are always are very nice, helpful, and fast. I haven't ever had a bad experience coming here. They are the best. More

Pleasant, Complete, and Trustworthy I have always had my 2010 Tundra serviced at Brent Brown Toyota. They have always been great. Yesterday was no exception. They were on time, pleasant, I have always had my 2010 Tundra serviced at Brent Brown Toyota. They have always been great. Yesterday was no exception. They were on time, pleasant, kept me informed, and only recommended the work I really needed. Highly recommend. More

Latest experience was great, but its inconsistent My best experiences have been with Moe and he has been consistently great so going forward I will only take my vehicles in if I can get him to take ca My best experiences have been with Moe and he has been consistently great so going forward I will only take my vehicles in if I can get him to take care of me. However, he's just relaying information from the technicians in the back. For one problem with my Prius I paid a diagnostic and they came back and told me I had to buy a new part that would cost nearly $2000 and replace it which after labor was going to run me closer to $3000. I sought an opinion from an independent mechanic and after topping off the brake fluids, problem solved. This was more than 6 months ago. Still no similar issues or problems. So I question their mechanics' ability to truly diagnose an issue and truly explore all options to present to the customer over just proposing the surefire fix no matter the cost and hardship it will create for the customer. I will not be taking my vehicles for anything but safety recalls going forward as long as it's Moe that takes care of me, and they provide me a loaner vehicle for things that will take more than half a day. I am pleased that they finally admitted their fault after the last safety recall on the sliding door to my Sienna, that they did something causing my DVD player to stop working. Initially they said they would diagnose it but if they deemed it was not their fault that I'd be out another $100+ for that diagnostic. I took it to my reliable mechanic friend who fixed that for me. Toyota now says they will reimburse me for the fee I paid my mechanic to fix that issue. More

Well done! Just an overall satisfying experience. Very professionally done by all parties involved. My 4th Tundra from Todd Robinson. Have in the past and will i Just an overall satisfying experience. Very professionally done by all parties involved. My 4th Tundra from Todd Robinson. Have in the past and will in the future recommend Todd and Brant Brown. More

amazing Morgan was amazing very well spoken on time, explained the service and looked into putting a hitch on my highlander,and explained that I can also hav Morgan was amazing very well spoken on time, explained the service and looked into putting a hitch on my highlander,and explained that I can also have my lexus services there as well. I will forsure be taking advantage of the services you guys have to offer. From my car sell man {odell) to the service center i am amazed how well run you dealership , I has taken the fear out of cars for us. Thank you so much Dave and Julie Mills More

Purchased a new car Worked well with us, answered all our questions. Friendly. Would have liked them to know more about the mobility assistance program, but overall a g Worked well with us, answered all our questions. Friendly. Would have liked them to know more about the mobility assistance program, but overall a good experience. More

Service of Toyota Sienna Everything was great. Russell was helpful to my wife who brought the van in. He explained to her what I needed to know. Thanks, much appreciated. Everything was great. Russell was helpful to my wife who brought the van in. He explained to her what I needed to know. Thanks, much appreciated. More