Orem Toyota

Never ending. The sales people we dealt with were great and helpful. The problem comes when you go sit in the offices of the Customer Relation Manager for the neve The sales people we dealt with were great and helpful. The problem comes when you go sit in the offices of the Customer Relation Manager for the never ending sales pitch for the undercoat, under body rustproofing, window tint and extended warranty. Next you go sit with the finance guy for another round of extended warranties and other stuff. Finally they wore my nerves thin and provoked a NO and can I just buy the car or not. I get the feeling that they are not making enough on the sale, therefore they feel compelled to bombard you with extras based on how expensive everything is to repair and your new car is going to nickel and dime you to death once the factory warranty is out. Unfortunately this is my second experience with this dealership. The first was 18 months or so ago when I helped my mother-in-law buy a used Camry from these people. Same barrage of add-ons and extended warranty offers that seemingly wont end. I am 56 years old and have bought lots of cars from lots of places. I think for my next Toyota I will look elsewhere. If you want to know more you know where to find me. More

A little disappointed It was known that I was coming in for the airbag recall replacement, but the parts for my car were never ordered. I had to go there, leave my car for It was known that I was coming in for the airbag recall replacement, but the parts for my car were never ordered. I had to go there, leave my car for a few hours, only to be told that nothing could be done, as the parts were never ordered for my VIN. I had made the appointment a few days in advance. So I was carless for no reason. Everyone there was very nice and customer service-minded, though. More

Best car buying experience ! Kyle Bourgeois was pleasant , informative and a pleasure to deal with. Everyone that we dealt with was helpful and concerned with our purchase to ins Kyle Bourgeois was pleasant , informative and a pleasure to deal with. Everyone that we dealt with was helpful and concerned with our purchase to insure we had a pleasant experience. I'm sure the experience of after the sale will be as positive. More

Love Toyota. Test drove a new highlander - liked it so much I bought it. John Miller was supportive and listened to me. A good product at a fair price. Test drove a new highlander - liked it so much I bought it. John Miller was supportive and listened to me. A good product at a fair price. More

Great car buying experience Lane Brown was great to work with as my salesman. He determined my wants and needs and got me the best price possible for my Tacoma. Lane Brown was great to work with as my salesman. He determined my wants and needs and got me the best price possible for my Tacoma. More

Dallas was very helpful. My husband and I came in to find out which cars and packages would fit us best. We were almost immediately greeted by Dallas. He was very helpful and My husband and I came in to find out which cars and packages would fit us best. We were almost immediately greeted by Dallas. He was very helpful and knowledgeable. He wasn’t overly pushy and was very patient with us. Overall we had a great experience with him and would definitely come back! More

2nd car Always a great experience. Third car I've bought from Brent Brown and second in a row from Dallas. Can't ask for a better experience. Always a great experience. Third car I've bought from Brent Brown and second in a row from Dallas. Can't ask for a better experience. More

Painless No hassle, straight up, Honest, And most important no games! I knew what I wanted Dallas had me in and out in a half hour. Rory was a stud! No hassle, straight up, Honest, And most important no games! I knew what I wanted Dallas had me in and out in a half hour. Rory was a stud! More

Didn't get the car Signed contract for car to be brought in from other dealer. Never heard back. Had to make many calls and no information available for 2 days. Then Signed contract for car to be brought in from other dealer. Never heard back. Had to make many calls and no information available for 2 days. Then told car we had on contract had been sold. Something was said about getting another car for us, but no follow through and our calls not returned. We will seek our new Toyota elsewhere. More

Excellent! I had an excellent experience at Brent Brown. Dallas was efficient and straightforward. He got me into a car I love. I’ll be referring him to my frien I had an excellent experience at Brent Brown. Dallas was efficient and straightforward. He got me into a car I love. I’ll be referring him to my friends and family. More