Orem Toyota

We Bought A New Car!! We headed over to Brent Brown Toyota in Orem, just to look around at the cars. My husband wanted to show me what a Yaris looked like, and we thought We headed over to Brent Brown Toyota in Orem, just to look around at the cars. My husband wanted to show me what a Yaris looked like, and we thought it would be a fun trip. We also thought we would be safe from having any salesmen be there because it was later in the day, and we thought they would be closed. We did not want to have a salesmen trying to sell us a car, when we were just there to look. Well, when we drove in, and started to go towards the cars, we noticed that the dealership was still opened. We thought that we would maybe just leave, and come back when everyone was gone. Then, a young man started walking our way, and asked us if we needed any help. We decided that he seemed nice enough, and asked him if he could show us where the Yaris models were. He said he could, and he introduced himself as Carter. He was very knowledgeable about all of the models there, so we explained that we were looking for a used vehicle, because we didn't want to spend too much. We asked him if there were any standard shift Yaris. He said that there were actually two new Yaris that had standard shifts, and he could work to get one of them down to our price range. He was so sweet and not pushy at all, so we decided to take one for a drive. Carter jumped into the back seat, and we went for a little spin. By the time we returned to the dealership, we had made up our minds to return on the following Saturday, and buy a new car. Carter helped us through each step we had to take, and made us feel supported and cared for. We were so impressed with his personality and knowledge! We never would have stayed to look at cars, and for sure would have stuck with our decision to get a used car, had it not been for Carter's thoughtfulness and his wonderful ability to listen to us, rather than just do all the talking. We will recommend Carter to any of our friends and family who are looking for a car. More

I despise Car shopping, but . . . I hate buying cars! HATE IT! I harbor intense loathing for the entire process, from test drives to waiting to hear from the bank, the abnormally larg I hate buying cars! HATE IT! I harbor intense loathing for the entire process, from test drives to waiting to hear from the bank, the abnormally large papers I have to sign 348 times and initial 372. The entire process from walking through the door to the faint tingles of regret and uncertainty driving home fills me with a level of angst I am hard pressed to adequately describe. Then I bought a vehicle from Rylee Hansen, and the experience was nothing like what I was used to. From the moment she met us with a smile to the time we drove off the lot and the whole ride home, it was comfortable and pleasant. No pushing, no upsell, no “let me go talk to the manager and see what we can do.” No “what’s it going to take to get you into this car.” None of that. She listened, she handled everything and took care of us in a way that made sure that I will be calling her for every vehicle I buy from now on. More

Pros AND Cons The sales team that sold us our Tundra was awesome.. from Bruce in the St. George (Steven Wade) store, to Riley, to Drew that showed us everything w The sales team that sold us our Tundra was awesome.. from Bruce in the St. George (Steven Wade) store, to Riley, to Drew that showed us everything we wanted and had plenty of patients through the whole process.. then Andy (finance manager) who sealed the deal!! But the CONS of the experience were that we had extras (wheels and tired) that the customer relations manager never and still hasn’t emailed me so I can look through the options so they can get the rims, tires and leveling kit ordered!!! More

Fabulous! Rylee was so amazing to work with! She was efficient and knowledgeable. Our time at the dealership was well spent. Rylee made sure we were taken care Rylee was so amazing to work with! She was efficient and knowledgeable. Our time at the dealership was well spent. Rylee made sure we were taken care of both financially and physically during our shopping experience. Her customer service was exceptional. We loved the care and consideration she took in finding us the perfect car! I had a list of things I wanted (some were fairly unreasonable) and she met every one of them with ease. I highly recommend Rylee Hansen and Brent Brown Toyota for all your car buying needs! More

Not a typical buying experience Usually buying a car can be stressful with choices, financing vs leasing, price negotiations etc. I have 3 cars now from Brent Brown and I highly reco Usually buying a car can be stressful with choices, financing vs leasing, price negotiations etc. I have 3 cars now from Brent Brown and I highly recommend the dealership and working with Rylee Hansen. She put in a lot if effort to make the process painless and seamless with her and Andy Butcher. Together they made it an enjoyable experience. More

Easiest and Best Car Buying Experience. PERIOD I've know Rylee since we were kids. After finding out she worked with Brent Brown Toyota it was a no brainer to talk with her and find the perfect veh I've know Rylee since we were kids. After finding out she worked with Brent Brown Toyota it was a no brainer to talk with her and find the perfect vehicle for my growing family. I gave her the specifics of what I was looking for and needing and she absolutely delivered! Not only are we in the Perfect vehicle, but going through Rylee was the Easiest and Best Car Buying experience I've ever had, HANDS DOWN! Never once was I pressured, and when I voiced my concerns she took them to heart and really helped me instead of just filling me with hot air just to get a sale. As long as Rylee is at Brent Brown, she will have me and my family as customers! Thank You Rylee and thank you Brent Brown Toyota of Orem More

Excellent customer service. Friendly staff! Morgan was very personable and friendly. I am impressed with the team at Brent Brown. Every time i come in for whatever it is, i feel pretty welcomed. Morgan was very personable and friendly. I am impressed with the team at Brent Brown. Every time i come in for whatever it is, i feel pretty welcomed. I recommend everything from a purchase to service with Brent Brown.. More

Bad processes all around - not coming back anymore We've been using Brent Brown since 2015 for all of our oil changes and regular service. We buy the packages you offer, and they're a decent enough dea We've been using Brent Brown since 2015 for all of our oil changes and regular service. We buy the packages you offer, and they're a decent enough deal that when we moved to Eagle Mountain last year we kept using them. No more. I had a terrible experience a few weeks ago myself but then my wife comes home from her appointment and was so mad that I just don't think we'll be coming back. Let's talk about your intake process. We are busy people. Everyone is, we're not special. I don't want to pull up to a dealership and park in a line to sit for 20 minutes while I wait for someone to come ask me my name and if I have an appointment, and then wait another 10 minutes for a guy to ask how many miles are on my car and my phone number. You have all of our information. You know everything about both of our cars, you have our phone numbers, all of it. When I have an appointment at 11:00 am I should be able to drive up and hand my keys to someone (possibly with a prefilled out card like the night drop?) and then be done with it. I bring my laptop, and I have work to do. That same 30 minutes I sat in the car xxxxxxx around isn't going to get me out of the dealership any quicker but it IS going to let me get 30 more minutes of work done on my computer, where as instead I wasted time. For no reason. For a guy to ask me info he knew because I had an appointment (my phone number) and mileage (get it yourself dude...). Think of it this way, I work as salary but if I was still an independent contractor you would've just xxxxed me out of enough money to make coming to your dealership no longer worth it, even if I pay way more for my service. My time is more valuable. Now let's talk about the give-me-back-my-car-and-not-be-a-xxxxx-about-it process (Lookin' at you Megan). Remember that phone number you asked me for because you didn't have it in the above paragraph? Fast forward to my wife's visit. Not only should you have her number too, but you ask for it anyways (she's annoyed much quicker because I've already shared my experience with her about how stupid the intake process is recently) so she gives it to you and then (Megan) specifically says "I'll be waiting right here in the lobby, just use the intercom first". You never used the intercom Megan, instead you called my phone. Why would you call me? I was at home. I can't help much from there. How did you even have my number if you guys have to ask for it every xxxx time? So I text my wife and tell her "car's ready" and she rolls up the service desk to grab her keys. My wife picked her keys up off the counter and you snatched them out of her hands. Yikes, what if you had scratched her or something? Don't do that xxxx. Then, you held them hostage until you read your xxxxxxx little paper about what you did, each step, all 3-4 whatever things you did. The things we know you did because we're the xxxxing people who asked you to do it Megan. Just give us the paper to read and sign and get out of the way. Then after being rude about that whole thing, you tell her to go get her car in a slot that doesn't even have her car. She came back to ask you where it was and you didn't even know where her car was parked and told her to wander around the parking lot hitting her panic button. Are you kidding me? Why don't you know where our car is? Why is your system this terrible from start to finish? When we started coming here there was a guy named John in the service department that I used to park my car near the service area, and I walked in and handed him my keys and then that was it. That was the intake process. I called him, he knew that it was 10:00 am on Monday and I was coming! He knew my car, he didn't bother me, he just did an oil change and gave me my car back. This is all I want, it's all my wife wants. Between xxxxxxxx annoyances and rude service girls that couldn't possibly give a xxxx any less, I think we will be ending our relationship with Brent Brown. Our last 3 cars have been Corollas and you've serviced all of them. More

Good experience good sales men and loan officers Good people hope when we have warranty issues or service we get the same treatment seems to me that when you by all the extra warranty stuff there i Good people hope when we have warranty issues or service we get the same treatment seems to me that when you by all the extra warranty stuff there is always an excuse to get extra money hope all goes well with this dealership More

Great Experience I was very impressed with the sales team and especially with Dallas. He did not pressure me at all into making a decision, was able to help find terms I was very impressed with the sales team and especially with Dallas. He did not pressure me at all into making a decision, was able to help find terms that fit me, and when I had to make a tee time they rushed all the paperwork through so I could make my time. I would recommend working with Brent Brown Toyota to anyone looking for a car. More