Orem Toyota

Will never contact you again. Scuffed up my brand new car I bought a brand new Rav4 from Brent brown and purchased some aftermarket upgrades through the dealer. When I bought the car, I was told they couldn' I bought a brand new Rav4 from Brent brown and purchased some aftermarket upgrades through the dealer. When I bought the car, I was told they couldn't find one of the keys and that they would look for it and get it to me ASAP. I bought the car over a month ago and I have literally never(other than being told I can come pick it up after having the hitch installed)-- not one time been contacted about my car. It's been a month and I have called, texted, and gone into the dealership MULTIPLE times asking how I can get my second key and they literally will not help me. The only info I get is "if we can't find it you'll have to get a new one made". When I ask how they say "you have to come in on the day the key guy comes". Every time I try to schedule an appointment, they say "we don't know when he's coming in". I was told they would call me and let me know when the hitch was ready for install... I called, and called about it and left messages asking to let me know when it was ready. Never able to get ahold of anyone, and they would never return my messages. I had to go in and ask if it was there (it was) and set up an appointment at the front desk. I took the Rav4 in to get an aftermarket hitch installed and they took several panels off to run the trailer harness up. However, when taking them off, they chipped/scratched them up, and there are screws in the back of my car they obviously failed to put back in place and the clips aren't holding the panels tightly anymore. I would think a dealer would be more gentle with a car they sell. Especially a brand new one. If you buy a car here... Make sure you have EVERYTHING you need before you drive away or you will NEVER get it. There were other issues with payments/getting reimbursed, too. But this is already long-winded. These guys will "bend over backwards" to get you to purchase a car. And then they will run and hide when it comes to helping you afterwards. More

Best car buying experience I've ever had!!! If you are in the market for a vehicle be it used or new, my advice try Brent Brown. I am the type of person that normally HATES using a dealer, woul If you are in the market for a vehicle be it used or new, my advice try Brent Brown. I am the type of person that normally HATES using a dealer, would prefer to buy from a private owner, but Brent Brown and their staff have changed my mind 100% I have now bought 5 or 6 vehicles from them and have felt like they were all very good deals. Most the time they will waive the dealership fees, and they are willing to deal. They offer more than anyone I've ever dealt with for your trades, and really, honestly go the extra mile to earn your business. I've worked with Riley, Shad, Kelly and would recommend to ask for them, but if they are not available, I'm sure the other sales people are great too. 5 star all day long for Brent Brown!!! More

Professionalism Every single person (from the receptionist to the general manager), and ESPECIALLY those I dealt with when buying (in the same week from the same peop Every single person (from the receptionist to the general manager), and ESPECIALLY those I dealt with when buying (in the same week from the same people) a 2019 RAV 4 for my wife and a 2019 TACOMA for myself, should be commended for the way they worked with me (and this was not my first rodeo; not even second). OUTSTANDING JOB, EVERYONE! You earned my loyalty. Hamilton M Lima More

Brent Brown Toyota is the BEST! Drew Brown was amazing to work with in buying my new Highlander. He helped me with everything. This is the second time he has helped me with purchas Drew Brown was amazing to work with in buying my new Highlander. He helped me with everything. This is the second time he has helped me with purchasing a vehicle. Andy Butcher was also amazing in finance as well. Thank you so much to both of them. I'm a forever Brent Brown customer. More

Replacing keys Timely and very good customer service. Honest and clear explanation of costs. Helpful free shuttle. Quality work. Joel was really down to earth and fr Timely and very good customer service. Honest and clear explanation of costs. Helpful free shuttle. Quality work. Joel was really down to earth and friendly. He helped me understand clearly what to expect in terms of time and cost. More

Very helpful, infomational, went out of their way!!! I felt that both Brian and Dallas went out of their way to do the best job they could to make sure I received exactly what I was looking for. The ser I felt that both Brian and Dallas went out of their way to do the best job they could to make sure I received exactly what I was looking for. The service was awesome. More

Listen. Respond I come in...... they take care of me Its that simple. I consistantly receive superior customer service. I cannot think of any car dealership thst I come in...... they take care of me Its that simple. I consistantly receive superior customer service. I cannot think of any car dealership thst equals the overall energy that Brent Brown Toyota puts into putting the custer first More

Great Service in a Timely Manner Easy to schedule. Able to get time that fit my schedule. Work was done quickly and efficiently. Will be doing all my servicing of this vehicle at t Easy to schedule. Able to get time that fit my schedule. Work was done quickly and efficiently. Will be doing all my servicing of this vehicle at this location. More

Trust worthy Sometimes as a lady it’s hard to walk in and say “I think my car is making a noise” and not feel stupid. But they totally listened to my concern and f Sometimes as a lady it’s hard to walk in and say “I think my car is making a noise” and not feel stupid. But they totally listened to my concern and found the “noise” they ordered the part in and had it replaced the next morning. They even had a look and figured out it was under warranty which saved me $400 More

Morgan is Fantastic!! Morgan calls me by name, remembers me and my vehicle and takes the time to let me know a general overview of my vehicles status. He acts like he enjoy Morgan calls me by name, remembers me and my vehicle and takes the time to let me know a general overview of my vehicles status. He acts like he enjoys helping me and it keeps me coming back! More