Orem Toyota

Fixed faulty air bag 2011 Corolla Service was provided on the same day as the drop off. It also included a friendly shuttle service. Sales and Customer service staff was also friendly Service was provided on the same day as the drop off. It also included a friendly shuttle service. Sales and Customer service staff was also friendly More

Brent Brown embodies the cliche of the slimy dealership. Employees gave me false information, lied to my face, and provided terrible customer service. The finance manager was very belligerent. I urge folks Employees gave me false information, lied to my face, and provided terrible customer service. The finance manager was very belligerent. I urge folks to avoid Brent Brown. I visited Brent Brown on August 30. Things started off fine. The salesman greeted us, listened, and provided the best test drive of any dealership we had visited. Then things went south. He pushed dealership financing despite my telling him several times I had already arranged financing with my bank and didn’t want another hard credit inquiry. He tried to pressure me to sign a privacy form that he said would be for my protection when in fact it authorized him to run my credit. He repeatedly lied that the form didn’t run credit until I pointed out the exact line of text that contradicted him. He didn't apologize for lying. I asked to see inspection documents, and he made the excuse that the accounting manager was busy. I insisted. He came back 20 minutes later and claimed he made a mistake, that the vehicle had not in fact been certified or inspected but that he would take care of it. 90 minutes later, we find out the vehicle needs an alignment and 4 new tires but that the work would not be complete until Monday. A bit shady, frankly. Despite all the issues up to then, finance was by far the worst. The finance manager was belligerent and impatient. When I declined financing for the 10th time and declined the gap insurance, he made some snide comment and got even more impatient. Given what happened, I wanted some assurances. I wrote on the margins of the contract the following clause: “Dealer agrees that it has disclosed all information it has regarding vehicle’s condition, history, etc.” He lost it and claimed he couldn’t agree to the clause because he wouldn’t take responsibility for sales and that no modifications could be made because it was a “state” form. A total crock. He reprinted the contract and wanted me to sign that one. When I pressed the issue, he summoned the sales guy to verbally agree, but I wanted the promise in writing. So the salesman took the discarded contract (not the official one) and returned with a scribbled line on it, supposedly the signature from his boss. No title, no legibility, and no connection to the contract. Worthless. When I got the reprinted contract, I wrote on the margins to reference the clause on the other paper. The finance guy went berserk, slammed his pen on the desk, his face got red, and he paced back and forth. He yelled that no changes could be made and that the bank would reject my application. I calmly asked to speak with a supervisor twice but he ignored me. He shot back that I thought I knew his job more than he did. My mom was super uncomfortable and pressured me to sign just to get out of there. I’m very disappointed in myself for relenting but we were exhausted and it was a very adversarial situation. The real kicker is that Brent Brown’s own xxxx contract template exposes his lies. There was an open-ended box in the lower right-hand corner that I overlooked called “other terms agreed to:” If he had such a problem with me writing on the margins, he should have directed me to that section. Instead, he flatly lied that no changes could be made. By the way, my loan officer said she would have had no issue with the clause. What she did find strange, though, was the $200 “filing” fee they charged me on top of the $300 “documentary” fee. She had never seen the filing fee before, and she recently purchased a car herself. So not only does Brent Brown lie, it rips people off too. Got the runaround when I tried to complain to the general manager. I was finally able to speak with Karyn, the customer relations manager, and she got my clause added to the contract like it should have been to begin with. They didn’t get my car done until the very end of the day on the Tuesday, and my plates arrived a month late. Terrible experience all the way through. Avoid some grief and skip Brent Brown. More

Tire rotation My Prius needs a 5k tire rotation between oil changes. I thought it would be okay to drop by without appointment. Not true and attendant did not seem My Prius needs a 5k tire rotation between oil changes. I thought it would be okay to drop by without appointment. Not true and attendant did not seem happy but I got it done. More

Very good ! Everyone was helpful! Only problem when I took my new car back on Monday to get the bra but on service had me park in there. Then they said no had t ! Everyone was helpful! Only problem when I took my new car back on Monday to get the bra but on service had me park in there. Then they said no had to move to front of the store. Service department was not sure where to send me More

Quick And friendly staff These people are Great. The service department here sets the benchmark for all the others. I have a New Toyota camary that I get serviced there and a These people are Great. The service department here sets the benchmark for all the others. I have a New Toyota camary that I get serviced there and a new F350 ford truck that Larry Miller services, and Brent Brown is far superior. More

Quick Oil Change I just came in for a routine oil change, but it was a good experience. The waiting area is the best I have ever been in! Popcorn, hot chocolate, couch I just came in for a routine oil change, but it was a good experience. The waiting area is the best I have ever been in! Popcorn, hot chocolate, couches, tables, wifi, DirecTV. By the time I had taken advantage of all these great things, my car was already ready to go. The only complaint I have is that they always ask what number is best to reach me at, but then end up calling a different number every time. More

Great service Service was excellent since the beginning to the end! Timing was great. Shuttle service great.I really appreciate the kindness and patient , Employ Service was excellent since the beginning to the end! Timing was great. Shuttle service great.I really appreciate the kindness and patient , Employee was very professional and knowledgeable, for all this I recommend Brent Brown Toyota. More

Very positive experience I was at the expensive 90k mile service level for my Sequoia and was trying to anticipate the cost. There were a few additional services things that w I was at the expensive 90k mile service level for my Sequoia and was trying to anticipate the cost. There were a few additional services things that were connected to the various 90k mile services and soon my cost was much beyond my anticipated cost. Even though I knew it was my choice to accept the services and that the charges were legitimate to the services added, I still wanted to express my concerns and asked to speak to the service manager. I was very pleased with the attention I received and the sincerity in which I was listened to and of course, was pleased that the manager was willing to help me bring the cost more towards the anticipated cost. I still was higher than the anticipated cost, but I gained confidence in the honesty and manner in which I was treated. I was complemented as a customer that handled things properly, which was easy as I was treated professionally. More

Great Service Service was quick and sooner than previously mentioned during my quote!! I would definitely recommend their service to anyone. Even the rental exper Service was quick and sooner than previously mentioned during my quote!! I would definitely recommend their service to anyone. Even the rental experience was quick and easy! More

New truck Good service. Everyone was helpful. Makes you not feel like your getting ripped off. Answered all your questions and explained everything really well. Good service. Everyone was helpful. Makes you not feel like your getting ripped off. Answered all your questions and explained everything really well. I would definitely buy again! More