Orem Toyota

Front windshield replacement, Lexus RCF A++++++++ Initial visit This review is not for a Toyota repair, but a Lexus RCF. I visited the dealership to inquire about getting my windshield replaced. Even Initial visit This review is not for a Toyota repair, but a Lexus RCF. I visited the dealership to inquire about getting my windshield replaced. Even though my car was a Lexus, I thought I give it a try because they are pretty much the same company. Lexus quoted me the same glass $80 more than Toyota. I came back a few days later after I finalized my decision to get it repaired at Brent Brown. I reserved an appointment on 1/18 at 830AM. Lani reached out beforehand to get further information and left a message, THANK YOU for being proactive. I didn't leave any notes for the online reservation because I wanted to talk to service in person before I start with repairs. They said if the order was placed by Friday noon, it would be at the shop by following Monday morning. She reached out immediately to Techniglass for availability and reserved time at the spot. Even though Friday was busy, Lani kept with updates throughout the day. Monday repair: I dropped off the car earlier before my appointment time, Lani confirmed the part came in by 11 am. I went to pick up the vehicle at 2:30 PM, and the work was immaculate. On the side note, I noticed I had a flat tire on the rear passenger side and brought this up to Lani. She immediately took action and investigated with the service techs. Now, I don't know where this exactly had happened. After all, there was a long screw that made it in the center of the tire. They patched it up immediately and fixed it on the spot. THANK YOU again. Road Test Lani and I took it for a road test (40mph+) to verify for unusual noise or leaks. We came back to service and parked and tested for the automatic sensing wipers by physically pouring water on the sensor. It worked perfectly fine (This was the 2nd time I replaced the same windshield, and back then South County Lexus in Mission Viejo, CA overcharged $500 calibration fee for the resetting the Rain-sensor). No leaks so far since it poured over the last few days in Orem. Thank you to all the greeters, porters, service department, and anyone that I came in contact with during the process. I will recommend to Toyota/Lexus owners. More

I love everyone that I’ve worked with here. Attentive, friendly, quick and very communicative. As soon as I pulled up I was greeted and taken care of! The service was much faster than I was expecting friendly, quick and very communicative. As soon as I pulled up I was greeted and taken care of! The service was much faster than I was expecting and everything was clear and so easy. Thanks so much! More

Thank you Joel! Quick service. Repairs are perfect as always. Thank you for getting us in and out so fast. We are glad you are just up the street! Quick service. Repairs are perfect as always. Thank you for getting us in and out so fast. We are glad you are just up the street! More

Top notch customer service and service department. I never have a bad time when I am there for service or sales. They’re really good about explaining everything that they’re doing and then what they act never have a bad time when I am there for service or sales. They’re really good about explaining everything that they’re doing and then what they actually did during the service. More

Great Work Moe was friendly and great. Estimated it would take an hour, finished in 30 minutes. The only concern I had was the degreaser some lady used to clean Moe was friendly and great. Estimated it would take an hour, finished in 30 minutes. The only concern I had was the degreaser some lady used to clean out the popcorn machine. It didn't look food-safe, but I only saw it from a distance. More

Dan looked into what was making the brakes sound and explained that it was normal. He also apologized for charging for our last maintenance service and it didn't appear on my card statement. explained that it was normal. He also apologized for charging for our last maintenance service and it didn't appear on my card statement. More

Great Experience They took my vehicle right in and completed the service in a fast manner. When it was done they explained to me what they did and how things looked. They took my vehicle right in and completed the service in a fast manner. When it was done they explained to me what they did and how things looked. Would highly recommend. More

Cole was awesome! Worked hard at his job! Just stated the facts and I was able to get the exact truck I wanted. Cole was a class act! facts and I was able to get the exact truck I wanted. Cole was a class act! More

Service was horrible the truck was not detailed when i got there and the sales men was a very convenient and they were really slow at getting the truck ready to send home with me i waited two hours just t got there and the sales men was a very convenient and they were really slow at getting the truck ready to send home with me i waited two hours just to get a detail wich should of been done long before i got there More

Brent Brown Toya I one of the Dealers of utah county so excellent in my opinion the Best if you rate This Toyota Dealer 1 service fast and excellent quality work 2 the Staff give personal attention can excellent in my opinion the Best if you rate This Toyota Dealer 1 service fast and excellent quality work 2 the Staff give personal attention can't ecplaine they are the best More