Orem Toyota

Sliding door repair - customer service program The service center got us in very quickly. We had a problem with the sliding door being stuck in the afternoon, and they scheduled an appointment for The service center got us in very quickly. We had a problem with the sliding door being stuck in the afternoon, and they scheduled an appointment for us the next morning. Joel worked with me when I got there. He listened well and explained what they would do and when they expected to get back in touch. Repairs were completed at no cost as part of the repair program settlement for this issue. The van was ready that afternoon. Overall good experience. More

Promptly took our car for brake inspection. Car ready even before it was promised. They gave recommendations and pointers on future service needs. Brakes work great now! even before it was promised. They gave recommendations and pointers on future service needs. Brakes work great now! More

Horrible experience. They signed me to a truck and promised it had everything I asked for, it didn't. Sales man went as far as to pull some slight of hand to make it look like it had a feature it didn promised it had everything I asked for, it didn't. Sales man went as far as to pull some slight of hand to make it look like it had a feature it didn't actually have so that I would take the truck. After a couple weeks I finally was able to talk to a 'manager' (don't see that person listed on here though) who kept making up stories and excuses for why they couldn't resolve the issue and when I called him out on his lies, their solution was to threaten me and kick me off site. Obviously they don't care about their customers, word of mouth, or return business. More

Thank you for your excellent customer service techs. Joel Kitchen has taken care of my LEXUS for 2 to 3 years now! Confident with his knowledge. Thank you for your shuttle service tech Daurel! Thank you Bren Kitchen has taken care of my LEXUS for 2 to 3 years now! Confident with his knowledge. Thank you for your shuttle service tech Daurel! Thank you Brent Brown! More

Routine service checkup My car was due for a routine service checkup. Moe Afu explained what they would do, and approximately the time it would take. I waited inside while My car was due for a routine service checkup. Moe Afu explained what they would do, and approximately the time it would take. I waited inside while the service was being performed in a bit less than the time expected. Again, he explained the services they did such as tire rotation, oil change, etc. He was very polite and respectful. More

service my car they were above and beyond expectation. we have been customers of Brent Brown for 6 years and we are very happy with all the service and purchase p they were above and beyond expectation. we have been customers of Brent Brown for 6 years and we are very happy with all the service and purchase process. More

A broken down car at 2:30 am 60 miles from home had me REALLY stressed out. Being able to work with my service rep at Brent Brown Toyota simplified the process and exceeded my expectations. Price and turn REALLY stressed out. Being able to work with my service rep at Brent Brown Toyota simplified the process and exceeded my expectations. Price and turnaround time were amazing!!! More

Best car buying experience I’ve ever had. Been looking at other dealerships but this one was by far my favorite. I’m a first time buyer and everyone worked with me nicely and explained everything to me in de other dealerships but this one was by far my favorite. I’m a first time buyer and everyone worked with me nicely and explained everything to me in detail. Everyone I talked with wasn’t pushy at all. More

Always dependable! I trust this service department. I have never had an issues with how they care for my car. I don't have to worry about their honesty! I trust this service department. I have never had an issues with how they care for my car. I don't have to worry about their honesty! More

The sales rep was awesome, he was extremely helpful and was able to help me get exactly the car I was looking for. They had great deals that influenced my decision to get a new car. The sales rep wasn’t ju was able to help me get exactly the car I was looking for. They had great deals that influenced my decision to get a new car. The sales rep wasn’t just trying to get me buy any car, but that I would get what I would actually enjoy driving not just getting any new car. More