Orem Toyota

Rough visit Dropped off for: 1) maintenance (90K)- didn't apply the Wildcard discount which I didn't realized until after. 2) middle seat loose- fixed bolt (t Dropped off for: 1) maintenance (90K)- didn't apply the Wildcard discount which I didn't realized until after. 2) middle seat loose- fixed bolt (this was good) 3) driver side window and right rear window were stalling when rolling up/down. They said they would lubricate these but didn't and it wasn't on the work order when I picked it up. 4) rock chip- wasn't fixed and no communication on this. It wasn't on the work order either when I picked it up. Both #3/4 I spoke with the technician about when I dropped off. This has happened before where work isn't done that I've asked about having completed when I drop off. Not sure why this is a recurring problem. It's a huge hassle to have to drop the car off again to have things done that should have been done when it was there. Big highlight, however, is the shuttle service. The drivers have always been super friendly and accomodating. More

Quick, friendly and efficient My first time at Brent Brown Toyota service center was a very good experience! It was so easy to just drive up, have someone take my car, and wait in My first time at Brent Brown Toyota service center was a very good experience! It was so easy to just drive up, have someone take my car, and wait in the comfortable customer area until they were finished. And it was faster than they told me! More

Easy sales transaction Brock was friendly and knowledgeable- Sheldon made the finance process easy and fast we love our new Camry it’s fast and fun thanks knowledgeable- Sheldon made the finance process easy and fast we love our new Camry it’s fast and fun thanks More

Fast and Friendly Thanks for your fast, friendly service. We were in a rush and Dan was on top of everything! Thanks for making my life less stress fule. Thanks for your fast, friendly service. We were in a rush and Dan was on top of everything! Thanks for making my life less stress fule. More

Service was fast, friendly, and thorough. No issues, will continue to service at brent brown toyota. Convenient location, complimentary shuttle, popcorn, and hot chocolate. Service vehicle here, you wont be continue to service at brent brown toyota. Convenient location, complimentary shuttle, popcorn, and hot chocolate. Service vehicle here, you wont be dissapointed. More

I scheduled an appointment before hand and it still took them 2 hours to finish my oil change. No one came to talk to us until 1.5 hours in to waiting. It was nice of them to give a little discount but it s them 2 hours to finish my oil change. No one came to talk to us until 1.5 hours in to waiting. It was nice of them to give a little discount but it still doesn’t excuse the fact that they took so long even with a scheduled appointment. More

new oilpan, but no oil This is a sales and service story. I'm a 28-year customer of Brent Brown Toyota and have always gotten 5-star sales and service from them. This time, This is a sales and service story. I'm a 28-year customer of Brent Brown Toyota and have always gotten 5-star sales and service from them. This time, however, having just bought a used 2008 Tacoma from them 2 months before, I came in with a severe oil leak--it was a rust-corroded oilpan that took $1242 to replace. I think the dealer should have noticed that in the pre-sale certified inspection, but they don't agree. Anyway, I believe that the oilpan was replaced competently, and Moe Afu is always great to work with. But as I drove away, I noticed the oil light was still on, but figured they just forgot to switch the alert off. I checked the oil in the morning, however, and found that there was no oil in the engine. The engine isn't leaking, but they forgot to replace the oil. I drove home with a dry engine! The whole experience has left me pretty steamed. Oh, and when I drove the newo (to me) truck away 2 months ago--1 gallon of gas in the tank. What's happened to Brent Brown Toyota! More

Great Service! Very professional and proactive to make sure my vehicle it serviced on a regular basis! I highly recommend servicing all your vehicles here! sure my vehicle it serviced on a regular basis! I highly recommend servicing all your vehicles here! More

got in the same day I made the appointment They did my 20K service quickly and I was surprised it only took 30 mins. I'm happy with the service i got from this dealership. They did my 20K service quickly and I was surprised it only took 30 mins. I'm happy with the service i got from this dealership. More

Quick recall service. Made rental car pickup/return easy. Repair was done quicker than expected. I will bring my 2005 tundra back for my next service Repair was done quicker than expected. I will bring my 2005 tundra back for my next service More