Orem Toyota

They did fantastic. With the amount of work that needed to be done it was completed in a timely matter. They were also very sweet in helping understand everything to be done it was completed in a timely matter. They were also very sweet in helping understand everything More

Great first visit Joe Grotton was the attendant who cordially checked me in yesterday. This was my first visit to the service department at Brent Brown Toyota, and I h Joe Grotton was the attendant who cordially checked me in yesterday. This was my first visit to the service department at Brent Brown Toyota, and I had a great experience. Joe was very helpful in getting me in quickly, showing me where to wait, and then helping me find my vehicle upon completion. More

I've been a customer of Brent Brown Toyota for service on my 2000 Avalon for about 12 years. I have been very happy with their service. At my last service, I decided that it was time to get a new vehicle. my 2000 Avalon for about 12 years. I have been very happy with their service. At my last service, I decided that it was time to get a new vehicle. When I picked up my old car, I went out to look at some newer cars. I picked out a Certified Used 2019 Avalon with very low mileage. Salesman Rick Elliott was very helpful and when I filled out the paperwork, he was very efficient with his assistance and explanation of "Certified." I have to say that I am very disappointed in myself AND in Brent Brown Toyota. After I had signed the papers and scheduled the wiring of my down payment, I went home and looked up 2019 Toyota Avalons to see how I had done. Sadly, I found that there is a January 13, 2020 recall notice, which indicates that there may be a problem with the fuel pump that might cause the car to stall at high speeds and the engine may not restart. As of this date Toyota does not have a solution. I am not happy having a "new" car that I do not feel comfortable driving everywhere. I am aware that dealers only have a responsibility to notify buyers of recalls on new cars. I was told that the problem will be fixed at no cost to me, when the solution is found. Unfortunately, that doesn't solve my problem of having a car that I can't freely (because of my fears) drive anywhere. I would have at least liked some sympathy--even if no compensation was given for a defective "Certified" vehicle. I know the in-laws of a sales manager there and I had the "gall" to ask that he be asked how that sales manager would feel if his parents were driving my car a long distance. As he wasn't there, the salesman asked the question of the sales manager's boss--and the boss asked what that had to do with anything and said he was offended by the question. When I called Toyota's help line to ask if I should be worried about driving my car on freeways, I was told that Toyota is leaving that decision to owners. Hopefully, I will do better research before buying a car anywhere in the future. More

I had my car regular Service done This center is an excellent facility and a very quick response. They explain properly base on need and we can decide which are the service immediately This center is an excellent facility and a very quick response. They explain properly base on need and we can decide which are the service immediately need. I am very going there and get service each time. More

A little slow I had an appointment at 11:00 and I got there 5 minutes early. I sat and sat for at least 10 minutes or longer waiting for the service man to come an I had an appointment at 11:00 and I got there 5 minutes early. I sat and sat for at least 10 minutes or longer waiting for the service man to come and check me in. I wasn't happy about that. Then he told me it would be an hour and twenty minutes to have my appt of an oil change and tires rotated! Seriously? That's a dang long time for that especially when I had an appt scheduled. Otherwise, they did a good job and were actually done in 1 hour. More

5,000 mile car service I showed up for my appointment early and they fit me right in. They were very thoughtful and kind. They did great work. Great job guys. I showed up for my appointment early and they fit me right in. They were very thoughtful and kind. They did great work. Great job guys. More

We were immediately met by James Pfister in the parking lot with a smile. We knew what we were looking for so when he asked he took us right to it. He was knowledgeable about the vehicle. We didn’t feel pr lot with a smile. We knew what we were looking for so when he asked he took us right to it. He was knowledgeable about the vehicle. We didn’t feel pressured at all. It was nice to have snacks and coffee in the waiting area even though the wait wasn’t very long. There was also another gentlemen that stepped in with James to help us out but I can’t remember his name, but he was also very helpful. More

I had a full service done on my car. I enjoy going there the atmosphere there is very nice they treat me very nice. The job has been well done when I have had it done I enjoy going there the atmosphere there is very nice they treat me very nice. The job has been well done when I have had it done More

James and Todd took great care of us!! Brent Brown is the place to go!!! They helped us get into a wonderful certified used vehicle in our price point and for the monthly payment we felt comfortable with! So place to go!!! They helped us get into a wonderful certified used vehicle in our price point and for the monthly payment we felt comfortable with! So get on in to Brent Brown and ask for James and Todd!! More

bald but beautiful Kelly is a one of the of the few guys you can really count on when it comes to buying a new car. He really likes people and it shows. Kelly is a one of the of the few guys you can really count on when it comes to buying a new car. He really likes people and it shows. More