Orem Toyota

In and out in an hour and 15 minutes for my oil change. They gave me a time and they delivered. Awesome!!! Lina was awesome. They gave me a time and they delivered. Awesome!!! Lina was awesome. More

routine maintence Got right in. Holden Tanner was ready for us. Gave additional service by helping us program our new phone with the car. Thank you so much! Got right in. Holden Tanner was ready for us. Gave additional service by helping us program our new phone with the car. Thank you so much! More

Did the right thing, but the service time is horrible I went in for a scheduled oil change and tire rotation. When dropping off my car for my appointment, I was told it would take 1 hour 20 minutes to com I went in for a scheduled oil change and tire rotation. When dropping off my car for my appointment, I was told it would take 1 hour 20 minutes to complete for an oil change and tire rotation. Ended up taking 1 hour and 45 minutes. I really do not understand why they are historically so slow and why they even have appointments. It does not expedite anything. They ended up not charging me one of my pre-paid services for this, which they did not have to do, and was appreciated but I really do not understand why they are so slow for such a simple service. More

Had an appointment for basic new car service (ToyotaCare). I arrived on time, was greeted quickly, and service was completed promptly. No muss no fuss. (ToyotaCare). I arrived on time, was greeted quickly, and service was completed promptly. No muss no fuss. More

good experience Stephen Smith took us around and explained everything in the car. He was so nice and informed. Nate Casper was patient and helped us get a better rat Stephen Smith took us around and explained everything in the car. He was so nice and informed. Nate Casper was patient and helped us get a better rate on our loan. It was a good experience. We were treated well. They moved along at a good pace. We drove out of the dealership in 2 hours. More

We love our car! The service we received was great! Usually I have had long wait times for each process, but this time it ran fairly smooth. Usually I have had long wait times for each process, but this time it ran fairly smooth. More

The dealer and the staff was friendly the only problem we had is with Toyota. We brought our truck in for a recall and was not able to get a rental car or loaner that was hard to believe we are 3 hours from had is with Toyota. We brought our truck in for a recall and was not able to get a rental car or loaner that was hard to believe we are 3 hours from home and the work was to be 4-5 hours and we wasn't going to get a car during the repairs. Brent Brown did get us a discount on a rental. Still unbelievable you buy a new truck and can't even get a car when a manufacturer defect is being corrected. More

i felt like they were incompetent in providing me a truck with all the options I asked for. twice they missed the mark, not as promised with all the options I asked for. twice they missed the mark, not as promised More

Great job ! Looking forward to my next service .I don't want to say any more because there just isn't any more to say . good Job . Looking forward to my next service .I don't want to say any more because there just isn't any more to say . good Job . More

Accurate, Efficient, Friendly We recently bought a Rav4 from a private owner and decided to take it into Brent Brown to get serviced. Lani helped us get everything set up and even We recently bought a Rav4 from a private owner and decided to take it into Brent Brown to get serviced. Lani helped us get everything set up and even let us know that our car was still under warranty and we qualified for a free oil change and tire rotation. We really appreciated this because we felt like other dealerships would not have told us about this and we would have had to pay. She gave us an estimated time of when it would be done and the timing was really accurate. We appreciated the efficiency and friendliness in which we were helped. We will be returning to Brent Brown for our next service for sure. More