Orem Toyota

Very friendly and respectful! Gave me all the information I needed and updated me on my car Gave me all the information I needed and updated me on my car More

Generally, we didn't feel valued as much as we'd expect spending $37,000. We've been treated with much greater care and appreciation at a restaurant after spending $50. Overall, it's a great car but th spending $37,000. We've been treated with much greater care and appreciation at a restaurant after spending $50. Overall, it's a great car but there are a few issues that I want to provide feedback on. 1) We ordered the door edge "film" and instead had to pay extra for the door edge "guards", which we did not want because they look worse. In addition to looking worse, surprisingly, the door edge guards on the rear doors do not go up high enough on the door and we already have a chip in the paint because of that. 2) We offered to buy an extended warranty for $3,000, which was about $1,200 below what your price was. Just want you to know that your financing person, I think his name was Charlie, turned that offer down immediately and didn't counter any discount whatsoever, so we did not get any extended warranty. It is hard to understand that you left $3,000 on the table for a warranty that might never be used. 3) When we first were presented the car after delivery, I immediately had to point out that there was a large 6-8 inch scratch on the front right wheel well where all the paint was scraped off. It was obvious and looked awful. That got me inspecting the car more closely, which lead to... 4) There was a loose panel between the drivers door and the dash that I had to snap into place. 5) Some of the weather stripping around the doors were not pushed on all the way. 6) The weatherstripping on the bottom of the right front passenger door has a slice in it. Again, it's not hard to notice these things and care enough to fix them before presenting the brand new car to a customer who just spent $37,000. More

My service experience was excellent and beat the time they said. They also programmed the later arriving key fob to fit. My time needs coming from Sandy, Utah, Moe, My service technician was both helpful they said. They also programmed the later arriving key fob to fit. My time needs coming from Sandy, Utah, Moe, My service technician was both helpful and communicated as soon as the vehicle was done. I really appreciate his attentiveness, LeeBaumann More

Amazing, helpful, mindful and kind. Extremely personable! I would definitely recommend Brent Brown to anyone looking for a car! Extremely personable! I would definitely recommend Brent Brown to anyone looking for a car! More

the oil change was fairly fast. The service person suggested air filter engine and cab change. I checked them, they were fine. j The service person suggested air filter engine and cab change. I checked them, they were fine. j More

Gave me the worst detail I’ve ever seen on the truck I bought. They didn’t have keys so they made me horrible duplicates. I hate these keys. The tires weren’t aligned, it wasn’t even washed at all. Grease bought. They didn’t have keys so they made me horrible duplicates. I hate these keys. The tires weren’t aligned, it wasn’t even washed at all. Grease on everything. Horrible experience I was lied to about the detail and they didn’t even try to find the original keys. Worst customer service. Lies lies lies More

Todd is the best sales rep. We have been working with him for over 20 years We have been working with him for over 20 years More

We purchased by reaching out to the dealership and finalized things through email and text. We would have preferred to see the car in person first and work face to face, but that wasn't an option. Not finalized things through email and text. We would have preferred to see the car in person first and work face to face, but that wasn't an option. Not the dealerships fault, just the availability of cars. We did not interact with Shad that we know of. More

They are always friendly and helpful. I brought my truck in for it's regular maintenance and was told it would be ready in about 2 hours but but it ended up being over 8 hours. I brought my truck in for it's regular maintenance and was told it would be ready in about 2 hours but but it ended up being over 8 hours. More

The techs are helpful with license renewal and explain maintainance issues and resolve them satisfactorally. maintainance issues and resolve them satisfactorally. More