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Orem Mazda

Orem, UT

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645 Reviews

55 E University Pkwy

Orem, UT

84058

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645 Reviews of Orem Mazda

May 12, 2018

Considerate and Helpful Service A nail was discovered in the sidewall of my tire during a routine oil change/tire rotation. Alex brought me back to show me what happened and explaine More

by Rich S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haro
May 10, 2018

Monte Menzel was fantastic!! A very nice guy that represented the company well and helped us with a genuine attitude. Was very kind, helpful and professional. Would recommend him. More

by 1unicorn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monte Menzel
May 10, 2018

THEY TOOK GREAT CARE OF US. WE OWN A HVAC COMPANY AND IT IS CRITICAL TO OUR BUSINESS TO KEEP OUR VEHICLES IN GOOD RUNNING CONDITION. OREM MAZDA HAS BEEN GREAT AT GETTING US IN A More

by ap5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
WAYNE BERGLUND
May 09, 2018

The service was quick and seemed to be thorough. Went in for routine maint. They got me out quick and explained everything to me. One thing, and its not a service department issue. I was there More

by HALES1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the service writers name
May 09, 2018

They have dealt with me fairly and their service is great. The service people have always been friendly and helpful. This is the second vehicle I have bought there and I feel well taken care of and definitely More

by atchjs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haro, Lil Wayne Berglund
May 07, 2018

Working with Monte Menzel has been awesome! I really appreciate all the help Monte Menzel has been both times I've visited the Orem Mazda Service Center. He is a rock-star employee!! He cares More

by jplested
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monte Menzel
May 07, 2018

Great Customer Service The salesman we worked with was kind and knowledgeable. We are from out of the area so were wandering around the nearby stores while the car was bein More

by dbirrellrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Speer
May 07, 2018

Outstanding Service! Orem Mazda is open, honest, fair and accommodating. Rick Larson provided exceptional service when I recently took my Mazda6 in. The service advisors More

by marci.jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Larson - Excellent Service!
May 07, 2018

Love the free oil program I bought my car from them back in 2013 and have been getting it serviced there since. They're always upfront about the charges and recommended service More

by omills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Hard
May 04, 2018

I felt under appreciated Kyle who was selling me the car was awesome, but the boss in the back was extremely rude. I felt like I was treated poorly because of my age. He would More

by justinvisser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle
May 14, 2018 -

Orem Mazda responded

Hello and thank you for you input. We strive to use these reviews as a way to improve. I'm truly sorry that you felt unappreciated. As a dealership we often feel the same way. We list our vehicles at ultra competitive prices and sometimes customers still expect more. If I'm not mistaken, our car was priced fairly, we were more than fair on your trade-in value (even offering you $200 more than we had already agreed on), and we arranged the financing for you as well, pulling some strings to obtain an approval and interest rate that was better than expected. After doing all of that, we feel that it is a bit unfair that you have chosen to leave us a bad review because we wouldn't fill up the gas tank on top of all of that. At the very least, perhaps you could have mentioned that we actually did end up filling the tank. In any case, we hope you are enjoying your car. Sincerest regards, Orem Mazda

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