Orange County BMW

I bought a "Certified" 325ci and had a few issues, they fixed the simple ones but the leak into the trunk. After multiple times taking it back I was told that that convertibles leak and to pa issues, they fixed the simple ones but the leak into the trunk. After multiple times taking it back I was told that that convertibles leak and to park it on flat area when it might rain, Took it to Prestige BMW in New Jersey cost $$$ but now its fixed. Received a bill for over $1500 and sent a request for reason twice and never got a response just another bill showing over 30 days. I think the sales team is good, they know their product but finance is running a scam and service can only fix things similar to fixing a GM which was the dealer there before, maybe same mechanics. More

While I was researching another dealership - OCBMW popped up, and to my surprise - they are getting all 5 star ratings and their bad ratings have been removed! This is a stark contrast to what I saw, prior up, and to my surprise - they are getting all 5 star ratings and their bad ratings have been removed! This is a stark contrast to what I saw, prior to leasing my vehicle from them in Dec 2010 - however, I wanted to give them a chance. Dumb of me to give a small dealership an opportunity. In my opinion, the people I worked with (above) are horrible. I called BMW to file a formal complaint against them and the dealership. In fact, Jeff, the sales manager asked not to file a negative rating as that may impact their year (I documented his request with BMW.) The issues, 1) the wood trim on my car - while my sales order form identified Bamboo the ordered it with a different trim - probably an oversight, 2) I contacted the business manager (Ed) to order a wheel and tire package, but he did not put it through. Colin- nice guy, but totally useless. Since I took delivery at BMW in SC - the car was already in my possession and my liability. BMW was of no help. Jeff, the Sales Manager claimed, in a round about way - that having been in the business for 25 years - he knows where he has advantage. However, what Jeff does not realize is that digital media enables past issues to be brought alight such that new consumers can be wiser. If you do an more expansive search beyond this site, you'll notice some very dissatisfied reviews of this dealership. By the way, I have an extensive array of documentation detailing my interactions with them (that I am willing to share.) More

Great people, very nice showroom and everyone was willing to help. Although was just shopping around they were very nice unlike other locations. Recommended location to help. Although was just shopping around they were very nice unlike other locations. Recommended location More

I visited OCBMW early March when I wanted to purchase a 335i. Right from the start, I had a very pleasant experience with the sales team - specifically Ron. He made sure I made a very unhurried and informe 335i. Right from the start, I had a very pleasant experience with the sales team - specifically Ron. He made sure I made a very unhurried and informed decision while providing me with all the information to do so. Jeff and Ed helped make sure I got a very competitive price. I have been buying cars for a while but this is by far the best team I have worked with. Lisa is a great service manager with a great service team. Wyatt is another guy on the sales team who is great to deal with. All in all top notch. I would recommend them in a heart beat. More

Orange County BMW has been a pleasure to deal with. I think their service department is top notch and the staff could not be any nicer. I never hesitate to bring my BMW to their dealership because I know think their service department is top notch and the staff could not be any nicer. I never hesitate to bring my BMW to their dealership because I know I am dealing with friendly people who do quality work. Also, I feel since it is a smaller dealer, they are more personal and willling to help you. Some of the other dealers in the area only seem to care about making money. I highly recommend Orange County BMW. More