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Orange County BMW
Harriman, NY
55 Reviews
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Showing 55 reviews
September 22, 2017
If it wasn't for Peter and Tim, there would have been a case May 1, 2017 SALES VISIT - NEW 2014 BMW X3 28I I have to tell you about my experience with this dealership. If it weren't for Peter Provost, BMW wo May 1, 2017 SALES VISIT - NEW 2014 BMW X3 28I I have to tell you about my experience with this dealership. If it weren't for Peter Provost, BMW would have had a huge lawsuit. I originally bought my dream car on May 1st only to have had several horrific problems with Sunny Shuman, a lying cheat who told my husband & I several lies about various questions from the warranty to the pricing, etc. I could go on and on about the Poison that Sunny is for this dealership!! Everyone there from the Sales/Service team were professional and courteous except for this man! I saw him personally humiliate 3 employees in front of myself and everyone else that was in the showroom! These employees have already left the dealership which I know is due to the treatment of Sunny. For him to still be that position is nothing short of a miracle. Needless to say, he must know someone higher up! If he continues at the rate he is going, the dealership will truly suffer. I could run circles around this guy who also comes in late and makes his clients sit there for 40 minutes while he sits in his office! It wasn't until I screamed at him and called him what he is - a lying cheat that I had the opportunity to deal with Peter Provost. Peter and my sales person Tim handled my situation with the utmost respect that it deserved. I was treated with professionalism from the moment I met Peter. If it wasn't for Peter I would have not bought my BMW because I really wanted my money back for Sunny lying to me! I wanted to go back down to Prestige BMW as I was from New Jersey and know they have a good reputation but I will stay with Orange County BMW if they do what they should do and that is get rid of Sunny and bring in a better manager who has some personality and doesn't lie and cheat his clients! I truly mean that. I stopped in to speak with Sami Ozder but was not available when I was there. I wanted him to understand what Sunny is doing to his dealership. I would like this rating to go to Sami and higher up the chain before the dealership is ruined. Donna Guadagno More
by DONNA GUADAGNO
Employees Worked With
Eddie Morganstein, former sales associate who has since left - he was fantastic! Peter Provost, top notch General Sales Manager, Tim Tamsen,, wonderful sales assoiate, Sunny Shuman - STAY AWAY HORRIBLE LIAR!
September 13, 2017
Best experience ever I have always purchased different car brands in the past....after doing much research on the cars , I decided to purchase my first BMW! From the momen I have always purchased different car brands in the past....after doing much research on the cars , I decided to purchase my first BMW! From the moment I walked through the doors, Peter Provost the sales manager, gave me the best car experience ever. More
by penny
Employees Worked With
Peter Provost
September 11, 2017
Irresponsible and Unapologetic Stay Away!! Stickers, pricing and cars specs do not match. Not willing to take responsibility for their mistakes. Came in all the way from NYC and Stay Away!! Stickers, pricing and cars specs do not match. Not willing to take responsibility for their mistakes. Came in all the way from NYC and after spending nearly 2.5 hours at the dealership (5.5 hours overall from NYC and back) when we narrowed down on the car, which had a huge sticker on windscreen and both front and back plates which said Certified Pre-Owned (CPO), we were told it is NOT CPO. Verbally we had earlier asked the Sales Exec (Giovanni), about any accidents / Carfax report, he said CPO cars are clean. When finalizing with the manager (Sunny) he totally backed-off and though he apologized(lip service), he was not apologetic at all. He said we would need to pay upward of $3000 for certification. Shouldn't they be taking responsibility for their mistakes ? If labor has a cost and time, what about customer's time ? More
by tallynik
Employees Worked With
Sunny (Sales Manager)
July 24, 2017
Happy Customers Friendly, respectful, honest, knowledgeable, helpful, professional, and more. These are the adjectives to describe Peter Provost at BMW of Orange C Friendly, respectful, honest, knowledgeable, helpful, professional, and more. These are the adjectives to describe Peter Provost at BMW of Orange County. We are so happy with our X3 and the service we received was second to none! More
by Astuto
Employees Worked With
Peter Provost
July 20, 2017
I have been dealing with Peter provost since 1997 and have f I have been buying BMW's from Peter Provost your Sales Manager since 1997. He is extremely knowledgable about all the BMW models and technical featu I have been buying BMW's from Peter Provost your Sales Manager since 1997. He is extremely knowledgable about all the BMW models and technical features. Upon delivery of the car, he always is sure to send a well versed person to go over all the new features with my wife. Service before and after delivery of the car is always very important to Peter. More
by fvolant
Employees Worked With
Peter Provost
July 17, 2017
Great Sales Manager I have done business multiple times with Orange County BMW and I have always encountered the best possible care and service. Especially from Peter I have done business multiple times with Orange County BMW and I have always encountered the best possible care and service. Especially from Peter Provost the general sales manager. His honesty, integrity and fairness are his most genuine qualities and I have referred many potential BMW buyers to experience his expertise at Orange County BMW. More
by Charles Slutsky
Employees Worked With
Peter Provost
June 30, 2017
Poor Service- have a great long weekend This is not my 1st BMW. I purchased this vehicle (5/16/17)through a broker (wonderful person/ very attentive). The purchase is an out of state purcha This is not my 1st BMW. I purchased this vehicle (5/16/17)through a broker (wonderful person/ very attentive). The purchase is an out of state purchase but because the broker is always amazing I brought my business back to NY. Unfortunately, Orange County did not value my business the same way. All I asked for was a little communication regarding that status my plates. I was excessively charged for plates that I had to do all my own follow up on- had to call my county, followed up with BMW financial and then even Fedex. I did my part in getting my vehicle inspected and forwarding the original paperwork as requested to BMW OJ. Never once did they give me a courtesy call ask about service or anything. When I followed up with the broker he confirmed it was sent and the date. when i followed up on the status I saw the responses to the broker regarding his follow up- very negative. The sales person Ana- accused me of being rude. For starters I called and she never called me back. I called and left a message for Cannie- DMV person. again never called me back. After some one was finally able to give me a status (6/29/17). I called back to express my dissatisfaction with Peter- "Manager". I have never spoken to someone who manages people that was as condescending and lacked any empathy like this person name Peter. When I shared my experience and said I have never been treated like this by a dealership and I will not do business with them again he had the attitude and said "what do you want from me then if you are not going to do business with us.". He said "he was getting the brunt of my frustration" and he is only trying to help. he also said "he was calling me back so how could i say no one there had returned my calls". i apologized and said you are right you called me back. do you think Peter ever apologized for his team's terrible performance-NO. Let's not think that I got an answer that was satisfactory as a client. he called me back when he said he needed to find out what took so long for the plates to say the plates were sent to my broker. what would i like him to do i should be happy this is done and i should have a "nice long weekend". terrible!!!! they over charged me for getting the plates. i did all the follow up with dmv and bmw financial and not a peep from them. I WILL NOT DO BUSINESS WITH THEM AGAIN!!!!! I would not recommend them to anyone I know. They ruined my experience with BMW- I may switch all together if this is what's out there. negative, condenseding, dismissive and out right non communicative people. i cannot wait for my lease to be over so I can put this terrible experience behind me. I would say if you just want to give your money to a team of people that do not care about the client then that is BMW OJ. I am so unhappy and they do not care. More
by Treated like my money is not green. No to BMW OJ
Employees Worked With
Peter, Ana & Cannie
April 10, 2017
Honest dealer Totally above board people that are honest and follow through with their promises. We bought a car from Orange County which was a complicated process Totally above board people that are honest and follow through with their promises. We bought a car from Orange County which was a complicated process since I live in MA. Eddie and Sunny, my sales people, were very responsive to all my needs. Had a snafu at the last minute after we purchased the car and they resolved the problems rather than throw their hands up and say 'car sold as is' like a less reputable dealer would have. More
by tennisshow
Employees Worked With
Eddie, Sunny
June 14, 2016
Excellent deal and customer service My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respec My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respect and professionalism from the start.The deal was very competitive, transparent and there were no issues or games and everything was delivered on time and as promised. This team is among the best that I have ever dealt with over the many years that I have leased my 11 past BMW'S and I have dealt with most of the nearby BMW dealerships in the past. My thanks to Orange County BMW for a job well done. More
by 2016landcruiser
Employees Worked With
Tim and Peter the Manager
April 06, 2016
they are deceiptfull I will never do business with these people again. I will probably never buy a BMW again based on my experience with them. Basically they lied to me in I will never do business with these people again. I will probably never buy a BMW again based on my experience with them. Basically they lied to me in order to make a sale > when confronted they would not return phone calls. these are rotten to the core .Stay away More
by Denis
Employees Worked With
SammI
