Orange County BMW

While I was initially satisfied with the sales process, the vehicle I received is complete junk and never should have been certified given the condition I received it in. Has been in the shop 5 times for a the vehicle I received is complete junk and never should have been certified given the condition I received it in. Has been in the shop 5 times for a total of close to 20 days since buying it CERTIFIED PRE OWNED in June. Everything from a full headlight, to an entire oil pump and solenoid, to a full steering rack setup and more this car has needed just about everything. To buy a car certified with 35kmi that needs $15,000+ in repairs less than 4 months after purchase is completely unacceptable to me and a complete breakdown in the so called “highly rigorous BMW certification process”. WOULD NOT RECOMMEND ORANGE COUNTY BMW to anyone looking for quality sales or service now knowing how much they really don’t know. (Disclaimer I did not interact with Danielle at all but had to rate someone to post this review) More

Simple and direct. I saw the car I purchased on their website, a certified BMW XI 1 28, odometer reading 9550 for an unbelievable price of $30,995. An absolute dream ca I saw the car I purchased on their website, a certified BMW XI 1 28, odometer reading 9550 for an unbelievable price of $30,995. An absolute dream car for me. I called and said I would be there the following day. They held the car until 2PM that day. I arrived, gave my trade paperwork, and instantly the deal began. I was offered slightly over my remaining loan and additionally they lowered the price slightly. After all the car was already a huge bargain. I am a retired SVP from Wall Street and I can assure you there was zero profit on this car, their benefit was moving another car and the bonus that may be procured from that. Kudos to this fine team. Frankly I was not sure I would be approved, and the Finance Manager put tremendous effort into getting the deal done with Zero down. If you are looking for impeccable professionalism, patience, and an all out effort to put you into the car you dreams,BMW of Orange County NY is where you should be. More

This is the 3rd car we purchased from Orange County BMW. Tim, Sami and ownership is the best dealership I've ever dealt with. I have referred several other people all with the same courtesy. I highly recomm Tim, Sami and ownership is the best dealership I've ever dealt with. I have referred several other people all with the same courtesy. I highly recommend for Buying and service. More

MW Orange County - stop sending me service reminders. Last time at your dealership I had my M3 fully serviced and took a loaner. I only drove home and back 40 miles. When returning my car, I put in 2 gal Last time at your dealership I had my M3 fully serviced and took a loaner. I only drove home and back 40 miles. When returning my car, I put in 2 gallons of gas in a car that gets 27 mpg, and I then get a bill in the mail for another $20.00 for gas? When I called your dealership to dispute the $20.00 ripoff, you didn't like my attitude? and refused to remove the charge? Suzanne told me never to have my car serviced at your dealership again. Well you got it. Stop sending me service reminders. I am servicing the car myself and using other dealers. You lost a long time M customer for a petty ripoff charge. I also purchased another car (Not a BMW) and decided No more BMW's after an experience like this. I was a long time BMW customer. Now stop sending me service reminders and good luck Orange County BMW keeping your long time customers. More

Watch out for loaner scam. I drove 40 highway miles, put in 2 gallons of gas in a car that gets 27 mpg, and i get a bill in the mail for anither $20.00? Make sure they fill out I drove 40 highway miles, put in 2 gallons of gas in a car that gets 27 mpg, and i get a bill in the mail for anither $20.00? Make sure they fill out all mileage OUT and IN and amount of gas OUT and IN also with you present. Take your own pictures of the loaner and your car also to make sure no damage to either car. Nevet again. More

Looking for X6 M50 The un-professional starts already on my phone call with WILLIAM. From there just down hill. All the bad stories you hear about car salesman - this is the place! Avoid at any cost my phone call with WILLIAM. From there just down hill. All the bad stories you hear about car salesman - this is the place! Avoid at any cost More

I took my 2020 BMW X4 to them inquiring about them purchasing it from me. They gave me a number and told me it would be the same whether I traded or sold them the car. After working the numbers on a n purchasing it from me. They gave me a number and told me it would be the same whether I traded or sold them the car. After working the numbers on a new car, I opted for them to buy it outright. The salesman told me that the manager Patrick was gone for the day and that they would contact me the next day to finalize the transaction. When the next day comes, they call and say that they don't really need the car and that they will still take it but are going to give me $1,000 less. The worst part of this is that they are selling this year, make, model car for ~$50K and were only offering me $40K to begin with. A $10,000 profit isn't enough? GREED More

None professional is an understatement bought a 2021 Mercades 11/15/21 now it’s 2/8/22 and still have an expired temp Tag driving around because of there negligence the first bank I got finance through Mercades 11/15/21 now it’s 2/8/22 and still have an expired temp Tag driving around because of there negligence the first bank I got finance through got canceled after 2weeks therefore canceled registration and all got finance from another company Orange County bmw never sent over another paperwork for tag each time I call is either I get hung up on or no answer like I’m suppose to be ok driving around with a expired tag and keep getting tickets for it And 48hrs later still waiting on a call after getting the phone hung up on me More

My experience with this dealership was seamless, professional and amazing. Shoutout to Tim, Janine, Sunny and Jim for making the process effortless. My custom build X4m40i was delivered on time. The professional and amazing. Shoutout to Tim, Janine, Sunny and Jim for making the process effortless. My custom build X4m40i was delivered on time. The BMW family over there is a pleasure to work with. Here is where my business lies as long as I drive BMW. More

I did not have a good sales experience here. Perhaps there is a good explanation, but I came away with the impression that they were disingenuous; the finance manager came across aggressive and downrigh there is a good explanation, but I came away with the impression that they were disingenuous; the finance manager came across aggressive and downright dishonest. He quoted me $300+ OVER MSRP on the extended maintenance plan. When I pointed out that the BMW website showed a lower MSRP for the specific VIN, he said the website was WRONG. Interesting response. I feel that he initially misrepresented the extended warranty as a BMW warranty. I was able to determine that this car missed a certain recommended service, thus invalidating it to be re-characterized as certified pre-owned, and made it ineligible for BMW extended warranty. He minimized every concern I had -- "oh that service is just replacing the oil and filter..." I was pretty far down the process of purchasing a used 2021 with 5,500 miles. The CarFax indicated it had been in an accident and that an inspection by a collision repair specialist was recommended. When I asked the client advisor about this, her response that it was no big deal, that the car was virtually new, and CarFax reports are often inaccurate; that perhaps it was just minor damage. I asked if the condition of the car could be memorialized on the purchase agreement. The client advisor said there was no reason to do that. I get all of the official paperwork and see that AS IS is written on the purchase agreement. They ask me to sign off on the CarFax report in four different places that noted damage was reported. When I asked the finance manager about this, he said it was customary and everything is fine with the car, and I didn't have to sign if I didn't want to since our phone call was being recorded (call being recorded was not disclosed to me ahead of time, which is illegal), so he already has proof that I know about the damage, so I didn't need to sign the CarFax. I pressed him on what "AS IS" meant and said I was concerned that if there were mechanical and structural damage, the only thing I had to rely on was this paperwork. When he couldn't produce a response, he said "I don't know anything about the car, I just prepare the paperwork." When confronted with specific questions on the mechanical and structural condition of the car, they responded by email to tell me that it wasn't in my best interest to purchase the car. More