Orange Coast INFINITI

Overall, the service turned out to be okay, but the process was difficult. I originally brought my car in because my car would not start and needed a jump a few times. So I assumed it was time for a ne process was difficult. I originally brought my car in because my car would not start and needed a jump a few times. So I assumed it was time for a new battery. When I brought it in, they said the battery was fine and nothing wrong with it. While I was there I asked for them to give me an idea of the service the car needed overall, but specially asked for them to check the drive belt because it has a tendency to shred over time. But they didn’t give me an update. Brought the car back a week later to replace a few things. Upon parking at the service center my car wouldn’t start because of the battery so then they realized it actually needed to be replaced after all. Then I asked again about the Drive belt and the service guy told me it was fine and didn’t need repair. So I proceeded with other repairs knowing I didn’t have to pay for the drive belt replacement. Then a few hours later, I get a call/text that the drive belt needed to be replaced. So of course I had to add that to the repair bill. The service guy did apologize for not catching it, but it felt like it was not checked the first time I asked and pushed off. But I’ve dealt with this for several years so I knew it was probably happening. The experience was just underwhelming considering I’ve had a great experience at the Dallas Sewell service center for 4+ years when I lived in Dallas. The Dallas Sewell service was 5++ stars every single time. Including the way they interact with customers. Orange Coast Infiniti didn’t feel the same. More

I appreciate the professionalism and the willingness to accommodate my vehicle needs. Special service is handled with little hassle. Normal service is smooth. And I appreciate the coffee in the waiting roo accommodate my vehicle needs. Special service is handled with little hassle. Normal service is smooth. And I appreciate the coffee in the waiting room. More

Fast and very good customer service and nice waiting area and very friendly people too and very friendly people too More

Excellent Services Friendly Taking care of customer from the beginning to the end I appreciate it the beginning to the end I appreciate it More