Orange Coast INFINITI

Oil change took way too long I would first like to say that the team was very nice and helpful. What I didn’t appreciate was that my car was ready (I think) but no one called me. I would first like to say that the team was very nice and helpful. What I didn’t appreciate was that my car was ready (I think) but no one called me. I had to walk out there to see my car just sitting there. My appointment was at 11am and I didn’t get out of there until about 2:45pm and that was only because I went to check. It was just an oil change. More

Very personable and honest Gerardo was fantastic to deal with and very personable during my experience at Orange Coast Infiniti. The service was described completely beforehand, Gerardo was fantastic to deal with and very personable during my experience at Orange Coast Infiniti. The service was described completely beforehand, and when I came back with the loaner vehicle later that day, my vehicle was ready as promised with no surprises. More

Excellent Kevin the service adviser is one of the best guys working there, greats me with a great smile everytime I'm there. I love the fact that we can have di Kevin the service adviser is one of the best guys working there, greats me with a great smile everytime I'm there. I love the fact that we can have direct contact via text. More

Peter Salesman of the Year Peter was one of the best sales associates that I have ever come in contact with. He was very relatable and has the ability to make you feel like a fa Peter was one of the best sales associates that I have ever come in contact with. He was very relatable and has the ability to make you feel like a family member: The sole reason I bought a car from this dealership was because of Peter. More

Very good Thank you for all your help! Infiniti orange was extremely accommodating. They went to great lengths to make sure I bought a car that day Thank you for all your help! Infiniti orange was extremely accommodating. They went to great lengths to make sure I bought a car that day More

Great people What really got me about this place was the customer service and attentiveness of the staff. Kevin has always helped me out and made me a priority, wh What really got me about this place was the customer service and attentiveness of the staff. Kevin has always helped me out and made me a priority, while the sales, parts team was extremely quick, thorough with no back and forths on prices. This is the only Infiniti dealer you will see me at ! More

Oil change and extras Went in for a simple oil change and service specialist found some issues with car and got them repaired quickly and all covered under warranty. I aapo Went in for a simple oil change and service specialist found some issues with car and got them repaired quickly and all covered under warranty. I aaporeciate that these items were noticed and recommended for repair before warranty expiration!!! More

unfriendly environment The salesman that sold me my vehicle was nice & professional, but from the moment I drove up to the car lot, I received a not so welcoming energy from The salesman that sold me my vehicle was nice & professional, but from the moment I drove up to the car lot, I received a not so welcoming energy from 2 salesman at the care lot. One seemed to not be interested in helping me search for a ride, I sensed he thought I was not gonna purchase, but little did he know, I paid cash money for my 2017 Infiniti that day. The general manager was not a friendly person to meet. The only reason I bought my ride was because the price was good, but I will never do business with this dealership again, nor recommend if asked. More

My Experience Freddy, MySales Rep. He was a Joy to work with. His Patience with me a 55 yr old woman, indecisive and short tempered was extremely great. Scale 1-10 Freddy, MySales Rep. He was a Joy to work with. His Patience with me a 55 yr old woman, indecisive and short tempered was extremely great. Scale 1-10 he gets a 9. During Financing I felt rushed and found that experience to be a lot different. I had to set the pace. My overall Experince on a scale 1-10 I’ll give them a 8. More

Buying is the easy part. Get all the things you bought made In dec 2018, I bought a silver 2018 cx-5 gt for my dad. Buying and negotiating price for trade in is fair and easy since I got my own finance. After i In dec 2018, I bought a silver 2018 cx-5 gt for my dad. Buying and negotiating price for trade in is fair and easy since I got my own finance. After i signed the contract, we were promised that the passenger tow cap that was missing will be replace- it was not even I came back the week after. My dad and I found that the navigation sd card was missing, and we didn't even left the parking spot yet. I went back inside to ask for the missing SD nav card and the manager was an xxx. He argued that we bought it as is and sd nav card is not listed on the car description. I called him out on his xx and we agree that the dealer would send me a check for me to buy it on my own. The missing tow cap is still missing and I just dont want to deal with this guy anymore. Just take it as my lost. I left very angry because of false promises, if it was communicate up front then we got a agreement but it was never disclosed. Will not coming back ever again More