Orange Coast INFINITI

After you sell a car you don’t care “We check for any issues, if they don’t meet the standards they are replace before we sell them” 2 days after I bought a car the reverse lights don’t “We check for any issues, if they don’t meet the standards they are replace before we sell them” 2 days after I bought a car the reverse lights don’t work. Second the trunk doesn’t open anymore. 3 only driven 700 miles and it already has an oil leak. I was lied to just so I can buy a broken car and you guys get your money. I’ve been harassed by buying this broken car with many issues. Also when I went to go talk to the sale IRINA she told me to go sit down she’ll talk to the used car manager, but never came back, I water 45 mins and nothing happened... I then went to her office and she just told me to pull up to service and ask for a quote. Wasted over an hour just waiting for her not to talk to anyone. This is a disgrace. More

Complete Frustration Have had issues with this car from the day we bought it. Keep being told it is fixed and it isn’t. Nobody returns phone calls. I have to call four an Have had issues with this car from the day we bought it. Keep being told it is fixed and it isn’t. Nobody returns phone calls. I have to call four and five times to get any response at all. I picked the car up last Wednesday. I called and left a message for the service tech Kevin as soon as I got home. It has been a week and not a peep from anyone in service. My engine is still making knocking noises, still has a rattling noise in the door and the first time I tried the personal assistant to download directions it didn’t work. very unhappy with this service department and Orange Infiniti as a whole. Our sales experience was brutal as well. More

Second service Dealt with the other dealership for service. They didn’t do what as promised. I felt that they are not trustworthy. I have no issues with my 2 service Dealt with the other dealership for service. They didn’t do what as promised. I felt that they are not trustworthy. I have no issues with my 2 services here. So far so good. I trust this dealership so far. More

Gerardo Is Amazing! He Is Honest And Helpful As Well! The Staff At OC Infiniti Are Awesome! Everyone Is Kind And Helpful! Their Problem Solving Skills Are Bar None! They Make Due On Their Promises The Staff At OC Infiniti Are Awesome! Everyone Is Kind And Helpful! Their Problem Solving Skills Are Bar None! They Make Due On Their Promises More

Maintenance Service I always receive excellent service from OC Infiniti. They are informative, friendly and attentive. I don’t want to take my car anywhere else. I highly I always receive excellent service from OC Infiniti. They are informative, friendly and attentive. I don’t want to take my car anywhere else. I highly recommend this dealer. More

Great Service was great Tuan explained everything in great detail that was being done which I've never gotten anywhere else I will be using Orange Coast Service was great Tuan explained everything in great detail that was being done which I've never gotten anywhere else I will be using Orange Coast More

Tire replacement Great service from your representative Tuan Hguen. Mr Nguyen was friendly, fast and provided cost efficient service. I would highly recommend your ser Great service from your representative Tuan Hguen. Mr Nguyen was friendly, fast and provided cost efficient service. I would highly recommend your service. Great customer service More

Great service from Kevin Hall. Kevin Hall always provided a great service to customers, he was friendly and knowledgeable about repair service procedures. it was great to work wit Kevin Hall always provided a great service to customers, he was friendly and knowledgeable about repair service procedures. it was great to work with Kevin Hall. More

Very Very customer friendly They were very informative from beginning to the end. Well customer oriented. Everyone I felt with was helpful and didn't waste time in getting my tr They were very informative from beginning to the end. Well customer oriented. Everyone I felt with was helpful and didn't waste time in getting my transaction complete in a reasonably short time. More

Quick. Easy. Convenient The whole process was very easy and painless. Dropped off the car and they gave me a loaner and in two days got my car back nice and ready. The whole process was very easy and painless. Dropped off the car and they gave me a loaner and in two days got my car back nice and ready. More