Orange Coast INFINITI

Excellent customer service Tuan Nguyen is an excellent advisor and provided great customer service! He has very good knowledge of all things INFINITI and helped me find my sales Tuan Nguyen is an excellent advisor and provided great customer service! He has very good knowledge of all things INFINITI and helped me find my salesperson to discuss turning in my lease. More

another great visit Got my car in monrovia, but i always come to the orange county branch for oil changes and routine maintenance. never had a bad experience. Got my car in monrovia, but i always come to the orange county branch for oil changes and routine maintenance. never had a bad experience. More

Black and white experiences I have had my other car serviced here in the past and was very happy with service I got. But this time I was not so satisfied. When I got there no one I have had my other car serviced here in the past and was very happy with service I got. But this time I was not so satisfied. When I got there no one came to help me. I had to go find someone. I stated I had an appointment scheduled at 3:30. They said they were closing soon but that they would "try to hurry". Even though they closed at 5 and let me schedule an appointment at that time. The car needed a wash, but he told me the car wash guys were leaving soon as well. They agreed to wash the car first. I also mentioned a light that was going off in the car. the tech told me to come back at another time to check it out because they wouldn't have time to take a look. While I was waiting in the lounge, another customer came in about 20 after I had. She discussed with a tech that she was there for a routine service as well but came in without an appointment. She ended up getting her service done before I did, without an appointment. When my car was finished, I drove home and realized the dirt still remaining all over the car, even though it was washed. There was bird poo still on the windshield and the rear had dirt drips all over. It looks like they just hosed it down. To top it off, the windows were rolled down so they were all streaky. Next time I guess I will have to make an appointment in the morning so they can service it properly. More

Buying a Q60 miles away I bought a 2015 Q60 from this dealer while living in Crescent City, California. All interactions were done through the Internet and all in all, the tr I bought a 2015 Q60 from this dealer while living in Crescent City, California. All interactions were done through the Internet and all in all, the transaction went smoothly and finished with me getting my car delivered to my doorstep. A remarkable feat and one that I'm very happy to have completed. The car is great and the dealership worked with me to make it possible. Bravo. More

Great customer service Tuan helped me install my battery and give me a car wash all while getting me in and out quickly. I felt like they cared about my situation. Tuan helped me install my battery and give me a car wash all while getting me in and out quickly. I felt like they cared about my situation. More

Outstanding customer service and well taken care of Having had previous encounters that were subpar, Gerardo has gone out of his way to ensure I am taken care of now. It has made me change my mind about Having had previous encounters that were subpar, Gerardo has gone out of his way to ensure I am taken care of now. It has made me change my mind about going elsewhere for service. More

Kevin in Service is AWESOME. Kevin in Service is AWESOME. He really makes sure that all your concerns are addressed. I’ve been in for service on multiple occasions and dealing wi Kevin in Service is AWESOME. He really makes sure that all your concerns are addressed. I’ve been in for service on multiple occasions and dealing with Kevin has always made me feel like I didn’t need to worry about anything and everything would be taken care of. More

Complete Frustration Have had issues with this car from the day we bought it. Keep being told it is fixed and it isn’t. Nobody returns phone calls. I have to call four an Have had issues with this car from the day we bought it. Keep being told it is fixed and it isn’t. Nobody returns phone calls. I have to call four and five times to get any response at all. I picked the car up last Wednesday. I called and left a message for the service tech Kevin as soon as I got home. It has been a week and not a peep from anyone in service. My engine is still making knocking noises, still has a rattling noise in the door and the first time I tried the personal assistant to download directions it didn’t work. very unhappy with this service department and Orange Infiniti as a whole. Our sales experience was brutal as well. More

Second service Dealt with the other dealership for service. They didn’t do what as promised. I felt that they are not trustworthy. I have no issues with my 2 service Dealt with the other dealership for service. They didn’t do what as promised. I felt that they are not trustworthy. I have no issues with my 2 services here. So far so good. I trust this dealership so far. More

Gerardo Is Amazing! He Is Honest And Helpful As Well! The Staff At OC Infiniti Are Awesome! Everyone Is Kind And Helpful! Their Problem Solving Skills Are Bar None! They Make Due On Their Promises The Staff At OC Infiniti Are Awesome! Everyone Is Kind And Helpful! Their Problem Solving Skills Are Bar None! They Make Due On Their Promises More