Orange Coast INFINITI

Perfect Came in for service and everything was explained clearly. Gerardo was super accommodating and was positive and energetic. Wait was a bit long but was Came in for service and everything was explained clearly. Gerardo was super accommodating and was positive and energetic. Wait was a bit long but was expected. More

Service on my Q50 Very friendly service. Did a great job on my Q50 for oil change, repLacing front brakes pads and 4 new tires. Also offered a detailed information for Very friendly service. Did a great job on my Q50 for oil change, repLacing front brakes pads and 4 new tires. Also offered a detailed information for next service. More

Misleading online ads Traveled 3.5 hours to buy A USED qx60 that was listed for $25,000 with "NEW TIRES". The vehicle was in good shape for a used car. But the tires only Traveled 3.5 hours to buy A USED qx60 that was listed for $25,000 with "NEW TIRES". The vehicle was in good shape for a used car. But the tires only had 30% tread left on the tires. When I told the sales men about the tires he kept repeating that the pictures are misleading and that a third party took the pictures and that they were not responsible. When I told him that I would not buy the car because of the tires they said they would take the tires off another vehicle and place them on the vehicle I was looking at, but yet no new tires as advertised. This kind of practice for a dealership is Shady and I wouldn't recommend anybody More

Check every paper you sign The sales tells you something and when it comes to singe at the finance they rush you in order not to see the changes they did. The sales tells you something and when it comes to singe at the finance they rush you in order not to see the changes they did. More

Oil and filter Greeted upon arrival with a loaner ready for me as scheduled. Eduardo assisted me with my oil and filter service and as usual, he was friendly, courte Greeted upon arrival with a loaner ready for me as scheduled. Eduardo assisted me with my oil and filter service and as usual, he was friendly, courteous and professional. More

Quick and easy Service Tuan got me taken care when I brought in my g37. Service was fast with a carwash too. Highly recommend Tuan as your advisor to take care of service ne Tuan got me taken care when I brought in my g37. Service was fast with a carwash too. Highly recommend Tuan as your advisor to take care of service needs. More

Kevin is awesome! Kevin (service advisor) has always been helpful from the first time I visited. I haven’t had a problem with service and Kevin will always keep me info Kevin (service advisor) has always been helpful from the first time I visited. I haven’t had a problem with service and Kevin will always keep me informed of any changes in time wait etc. My only complaint is the wait area is not customer friendly like it use to be. It is horrible in comparison to the wait area of Montclair which may have moved. But for as much as a customer PAYS to have an INFINITI and the amount you pay for service... the bare minimum should be an offer of more than just water. That is cost cutting which means poor customer service. However, as far as service to my vehicle goes, I don’t have any complaints. But service should be all inclusive for a high end vehicle. More

Service experience Tuan was very good at getting my service taken care of. The areas of concern were addressed in a very timely matter. Also future concerns weren’t brou Tuan was very good at getting my service taken care of. The areas of concern were addressed in a very timely matter. Also future concerns weren’t brought to my attention as well. More

Excellent customer service Tuan Nguyen is an excellent advisor and provided great customer service! He has very good knowledge of all things INFINITI and helped me find my sales Tuan Nguyen is an excellent advisor and provided great customer service! He has very good knowledge of all things INFINITI and helped me find my salesperson to discuss turning in my lease. More

Good people, good prices. Good people, great customer service. I would definitely reccomend to my family and friend. They take good care of you and I would buy from them again. Good people, great customer service. I would definitely reccomend to my family and friend. They take good care of you and I would buy from them again. More