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Orange Coast INFINITI
Westminster, CA
2,854 Reviews
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September 25, 2020
Always a pleasure visiting my Infiniti Dealer. Excellent service. Personal level of customer service. Easy appointment Scheduling. Cleanliness of service area. Lounge was well supplied with water, hot drink service. Personal level of customer service. Easy appointment Scheduling. Cleanliness of service area. Lounge was well supplied with water, hot drinks and snacks More
by KellyKohl
Verified CustomerEmployees Worked With
Service Specialist
September 25, 2020
I took my car in for a noise it was making in the dashboard. I appreciated the promptness in assistance and the great customer service from Kevin In the service dept. I also liked that I was given a dashboard. I appreciated the promptness in assistance and the great customer service from Kevin In the service dept. I also liked that I was given a loaner without having to make the request. Thank You More
by Jessi
Employees Worked With
Kevin in Service Dept.
September 25, 2020
Tuan was such a great service advisor went over all of my questions and went above and beyond to make sure I was satisfied. Definitely will be bringing my car back here for service! questions and went above and beyond to make sure I was satisfied. Definitely will be bringing my car back here for service! More
by Isabella Bermudez
Employees Worked With
Tuan Nguyen
September 25, 2020
Horrible experience. The car was not ready to be sold. The front bumper came loose, which was stuck back on. It took 4 days. The wheels were also to be repaired according to the due bill. 2 weeks after, The front bumper came loose, which was stuck back on. It took 4 days. The wheels were also to be repaired according to the due bill. 2 weeks after, check engine light came on, and the air conditioning stopped working. The oil wasn't changed, it was at 30%. I was so disappointed with the customer service. I did test drive the car for 15 minutes but with that short of time, it is difficult to know all the problems the car has. There appeared to be evidence the car had been in an accident since the front bumper was coming off. Although CARFAX, did not indicate that. The car now is going in to local buick dealer to inspect and repair any item mechanically that exists. Coolant temperature sensor is necessary right away along with anything else deemed necessary. The check engine light is also illuminated. I was told by the dealership, this is covered by manufacturer's warranty. This is not the case. The car's warranty is expired since the mileage is 55,000. Although, I do have extended warranty they sold me, at approximately $2100, I tried to work with the dealership, and I have been patient, but I have reached my limit. I paid $5000 down, and expected better from them. I get the feeling they just don't care. I should have read the online complaints. They are numerous. More
by WMKENNER
Employees Worked With
TJ O'Brien
September 24, 2020
The service advisor was very nice, understanding, and professional. The service department provided my car with prompt and quality service. I would return to this location again in the future. Thank you professional. The service department provided my car with prompt and quality service. I would return to this location again in the future. Thank you! More
by DAVEGONZO706
Employees Worked With
Gerry Gonzalez
September 23, 2020
Edgardo in the service department is very wonderful consultant. He addressed all my car service needs. He is wonderful to work with & very patient with understanding your needs via consultant. He addressed all my car service needs. He is wonderful to work with & very patient with understanding your needs via More
by PINKDYEMIN
Employees Worked With
Edgardo- Service Department,
September 22, 2020
Great and fast service. Great experience with OC Infiniti from sales and service department. Great customer service . Nice facility. Mr. Gonzalez is very knowledgeable, courteous, listen to the customers, fr from sales and service department. Great customer service . Nice facility. Mr. Gonzalez is very knowledgeable, courteous, listen to the customers, friendly, respond in timely manner ,great communication and patience. Strongly recommended! More
by KATHERINETRAN81
Employees Worked With
Gerardo Gonzalez
September 22, 2020
Great deal. Good vehicle. Follow up communication was poor. Said they had second key, I waited another hour on the purchase date, they could not find key. I had to keep calling asking for the 2nd key. Th poor. Said they had second key, I waited another hour on the purchase date, they could not find key. I had to keep calling asking for the 2nd key. They finally made a key via a mobile service. I was not reimbursed for having to drive and take care of that. Did not pay off my car I traded in until 5 days later. Now I am waiting on a check because the payoff was too much. I have a feeling I’m going to have to follow up myself again. If their communication was better, this would have been a great transaction. More
by QEMCKINNEY
Employees Worked With
Braulia, TJ O'Brien
