Orange Coast INFINITI

I recently purchased my first INFINITI and have been very impressed with level of service I have received in the short amount of time I have been a customer. Special shout out to Tuan who has gone above and impressed with level of service I have received in the short amount of time I have been a customer. Special shout out to Tuan who has gone above and beyond in providing an excellent customer service experience. More

Terrible experience. Communication was non-existent. Repeatedly given incorrect information. Beware of Ryan Capatosto. Sales people wouldn’t let me speak w GM, Jim Trotter. Repeatedly given incorrect information. Beware of Ryan Capatosto. Sales people wouldn’t let me speak w GM, Jim Trotter. More

Gerardo Ortiz in service was outstanding! He took care of a problem with my AC that no one else could in 2 years of bringing my car for service. a problem with my AC that no one else could in 2 years of bringing my car for service. More

Very good customer services. Giving good advice and fast service as well. One of the best experience we’ve had so far in OC. Thank you! service as well. One of the best experience we’ve had so far in OC. Thank you! More

Always excellent service from from Tuan . Every single time I go I always ask and wait for Tuan. He always goes above and beyond to get me the best service time I go I always ask and wait for Tuan. He always goes above and beyond to get me the best service More

It was a very pleasant experience. Gerardo Gonzalez is and excellent service advisor. Very helpful answer all my questions and it was and excellent experience. and excellent service advisor. Very helpful answer all my questions and it was and excellent experience. More

Great service everything they promised done on time I will take my vehicle back dealership I was very pleased with them service manager and service writer they are great I will recommend so my friend dri will take my vehicle back dealership I was very pleased with them service manager and service writer they are great I will recommend so my friend drive infinity infinity More

Eduardo Ortiz was very helpful getting my service written up and into a loaner car for a few hours. He even noticed that the driver side door needed adjusting, and had that done. Great service! up and into a loaner car for a few hours. He even noticed that the driver side door needed adjusting, and had that done. Great service! More

Great dealer & service department!! I purchased my vehicle there & always return for service. They always give me courteous service & their waiting room isn’t a bad place if you have to wait for your vehicle there & always return for service. They always give me courteous service & their waiting room isn’t a bad place if you have to wait for your vehicle. Coffee is great & WiFi helps a lot of you need to get some work done while you wait!! More

Seems this dealership is much like the stereotype... if they know you want a certain car, "I'm sorry, we cant do anything about the price," despite it being overpriced according to CarGurus. Also, learned they know you want a certain car, "I'm sorry, we cant do anything about the price," despite it being overpriced according to CarGurus. Also, learned that if they make a verbal agreement and is isnt in writing, then, well....it ain't gonna happen! (Even had to make them go and fill up the gas tank, although I was told it would be "detailed and a full tank" when I returned to pick it up). Other minor things, like the key battery being low...it wasnt replaced. In fact, they even "forgot" when I said I was going to return to pick up the car, so someone had to go find it!... seriously? And, despite hearing my dissatisfaction with these admittedly minor irritations, emails promising to "check with management about your concerns" there has been no follow up. Hey guys!..Customer Service is ALL in the details! More