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Orange Coast Chrysler Jeep Dodge Ram Fiat

Costa Mesa, CA

4.3
1,223 Reviews

2927 Harbor Blvd

Costa Mesa, CA

92626

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Showing 1,223 reviews

September 30, 2021

Best dealership for service. Service Advisor Jose Torres is great to work with. All services are as promised. More

by A. Arellano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Oct 01, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that Jose went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Orange Coast Chrysler Dodge Jeep Ram Fiat down the road!

September 30, 2021

My first call into servicing I was told my warranty expired, I have a lease and was on my 2nd year. Several calls later, after being hung up on multiple times I was told my warranty was valid. Before d More

by Raul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lanna
Sep 30, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Raul - I understand your frustration with the lack of communication you received. We never want our customers to be kept waiting or be given the wrong information. These concerns will be addressed to ensure we move forward and improve our customer service. I would like the opportunity to talk with you about your experience and fix the problem. Please give me a call when you have a chance. Thank you - Cara Forman - Customer Experience Manager - 714-587-6271

September 27, 2021

We had a smooth and great experience with this Jeep dealer. I would recommend others to shop and buy at this location More

by Pinkiee39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul and Danielle
Sep 28, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Orange Coast Chrysler Dodge Jeep Ram Fiat team. Drive safely, and we hope to see you back again down the road!

September 26, 2021

Worst car-buying experience. My husband, 1 yr old, 3 yr old, and I drove 5 hours to buy a truck we’d been speaking to the dealer about for over a week. Knowing we were coming from out of town, they moved t More

by FlippinMyLid
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh, Rod
Sep 27, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We strive to make the purchase process easy and efficient for our guests and I sincerely apologize that we fell short on this occasion. It was certainly never our intention to cause you and your family any inconvenience and it is disappointing that your experience was frustrating. If there is anything we can do to assist you from here on out, we are always here to help. Thank you and safe travels in your new truck. - Cara Forman - Customer Experience Manager - 714-587-6271

September 25, 2021

Jay Jao was awesome. Took his time answering my questions and explaining in detail, even though he’s was extremely busy this day….. He was courteous and professional and definitely made my new car purchase a More

by MartinC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Jao, Diego and Omar
Sep 26, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for the great review, Martin, and for sharing just how much our team helped you throughout your experience! We hope you love your new car. Safe travels, from the whole Orange Coast Chrysler Dodge Jeep Ram Fiat team!

September 24, 2021

Great transparent service. Relaxed environment with good communication. Never felt the pressure of purchasing a vehicle More

by Tommonarchhomes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Ramirez
Sep 26, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We encourage our guests to take all the time they need to feel confident in their purchase. We're glad to hear how much you appreciate our transparency and hope our team's wonderful communication will earn your business at Orange Coast Chrysler Dodge Jeep Ram Fiat again in the future!

September 22, 2021

I’ve never purchased a Jeep car but i will say the experience was refreshing and hassle free and easy to do Mohammad our sales rep was awesome and made our purchase very easy, no pressure and gave us More

by scruss123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad , Tyler , Lori
Sep 22, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

It's wonderful to hear that your experience was made so simple and seamless by Mohammed! We're glad we could make the purchase of your first Jeep so hassle free and it's so exciting to hear you plan to purchase from Orange Coast Chrysler Dodge Jeep Ram Fiat again in the future. We're so grateful for your business and hope you enjoy many happy miles in your new Jeep!

September 21, 2021

Everyone at this dealership treats us as family. Excellent service very friendly folks. Fast wok More

by Jose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 21, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

It's our pleasure to assist you, Jose! Thank you so much for supporting Orange Coast Chrysler Dodge Jeep Ram Fiat with a wonderful review.

September 14, 2021

Said it would take an hour and now I have been waiting more than 2 hours. Terrible service. More

by mm1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
German Moreno
Sep 14, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

I'm sincerely sorry to hear your service has taken longer than anticipated. We will make a note of this feedback as we always work to improve our accuracy and timeliness, but I also invite you to contact me directly so I can look into this for you and see if there are any additional updates we can provide. Thank you, Cara Forman - Customer Experience Manager - 714 549 8023 ext 170

September 13, 2021

Rod Muller at Orange Coast is great to work with!!! This is the third vehicle I leased from him and I'll definitely be back for a fourth! Straight forward and no BS! More

by Cameron75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Muller
Sep 13, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for taking the time to share, Cameron, and for trusting the Orange Coast Chrysler Dodge Jeep Ram Fiat team with your loyal business! We hope the newest vehicle exceeds expectations, and we wish you many safe miles! Take care!

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