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Orange Coast Chrysler Jeep Dodge Ram Fiat

Costa Mesa, CA

4.3
1,223 Reviews

2927 Harbor Blvd

Costa Mesa, CA

92626

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Showing 1,223 reviews

October 23, 2021

Orange coast Chrysler car services are professionals it was my first time to bring my car to them. Michael F was the service advisor and he took care of my car problems. He did an outstanding job. Thank y More

by Gihan R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael F
Oct 25, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thanks for the great review of Orange Coast Chrysler Dodge Jeep Ram Fiat! It makes us happy that our team was professional and wonderful to work with. We're pleased to have your confidence in our work, and we look forward to taking care of you again next time.

October 19, 2021

Everything in the service department is awful you can’t get them on the phone they don’t call you back you have to call multiple times nobody comes out to tell you anything to give you the car and that’s a More

by gtejeda
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service department
Oct 19, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

I am disappointed to hear this feedback and apologize for what sounds like a frustrating experience. We want more for our guests than what you have described and I will certainly address these issues with our staff. In the meantime, I would like to discuss this further and try to right our wrongs, but in the event, I am unable to find your contact information, please give me a call at your earliest convenience. Cara Forman - Customer Experience Manager - 714-587-6271

October 16, 2021

Worked with Richard A. to get a new Jeep Grand Cherokee. He is knowledgeable and patient, Great sales person and I highly recommend. More

by csf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Ambrose
Oct 18, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Congratulations on your new Jeep Grand Cherokee! Thank you for choosing Orange Coast Chrysler Dodge Jeep Ram Fiat and for recommending Richard and our team. Safe travels ahead!

October 15, 2021

Lonna was simply fantastic, very professional and courteous. She was great, thank you for all you did. More

by stephanie1285
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lonna love
Oct 18, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Stephanie - thanks for the 5-star review of Orange Coast Chrysler Dodge Jeep Ram Fiat! We're happy to hear that Lonna took care of you!

October 14, 2021

This is the only dealership that will see my Jeep. They have always taken care of me and my Jeep needs More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lona l
Oct 14, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Mike, thanks for trusting our team to take care of your Jeep! We're happy that you've had some great experiences here with us at Orange Coast Chrysler Dodge Jeep Ram Fiat.

October 12, 2021

insufficient knowledge of the service cause to much time and money waste for me. My car has t-body problem. At first service I paid 200 usd for inspection and they found nothing. Due to going on problem, I More

by fatihdevrintokatli1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
lonna love
Oct 13, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thanks for taking the time to leave us this feedback. It's hard to hear that our team let you down, as we strive for effective and efficient service for our customers. I apologize that you felt misled and for your frustrations about the cost of labor. I wish we could have made you a happier customer. I'll use this as a training opportunity, so if there's anything else you'd be willing to share, please let me know. Best, Cara Forman - Customer Experience Manager - 714-587-6271

October 10, 2021

Excellent service very helpful and to the point with a very knowledgeable staff and clean environment More

by Miltonrojas54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salem
Oct 10, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Our team is always happy to assist you in narrowing down your options at Orange Coast Chrysler Dodge Jeep Ram Fiat. We're glad we could offer you informative care during your visit, and we thank you for bringing your automotive business our way!

October 10, 2021

Josh and the guys answered all my questions provided good suggestions and made the whole experience smooth from beginning to end. I have purchased new vehicles from other dealers in the past but this experie More

by Occdjrf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armin, Diego
Oct 11, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

It is validating to our team knowing we are providing top-notch service! Thank you for your business at Orange Coast Chrysler Dodge Jeep Ram Fiat! We will share your great feedback with Josh and we look forward to your future business. Congratulations on your new car!

October 06, 2021

We have always had excellent servece here Paul has been extremely helpful with routine service as wall as warranty work. Not once did we ever feel pressed to do anything that was not needed. More

by Krjordan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
Oct 07, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for the great review! We are thrilled to hear that Paul went the extra mile to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Orange Coast Chrysler Dodge Jeep Ram Fiat!

October 04, 2021

TERRIBLE!!! save yourself the time energy and money. I AM BEGGING YOU GO SOMEWHERE ELSE! The phones never work, it is impossible to contact anybody there, the communication they have with insurance is disgus More

by M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
German, Ferdie, Justin
Oct 05, 2021 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

It is never our intention to cause an inconvenience and I am very sorry if the process took longer than anticipated. I will be sure to address these concerns with my team so we can improve our processes moving forward. Thank you and please reach out if you'd like to speak further. Cara Forman - Customer Experience Manager - 714-587-6271

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