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Orange Coast Chrysler Jeep Dodge Ram Fiat

Costa Mesa, CA

4.4
1,207 Reviews

2927 Harbor Blvd

Costa Mesa, CA

92626

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Showing 1,207 reviews

September 26, 2024

This dealership is crap. First time they tried to bill me for services not performed. Second they cut a hole in my fender liner to save 10min on a warranty repair. Stay away More

by AnnoyedJKOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Rutherford
Sep 27, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We are very sorry to hear about your experience. This certainly does not reflect the quality and integrity we strive for in our service department. We would like to discuss this further with you and make things right, so please reach out at your convenience. Thank you, Ferdie Ang - Service Director - (714) 587-6172

Sep 29, 2024 -

AnnoyedJKOwner responded

Ferdie, please check your email, I attempted to reach out to you several hours before your reply. In addition to what was described above, on inspection I found: - LF unit bearing was not torqued, one bolt was in process of falling out. - LF brake caliper was not torqued, upper bolt was missing. - 3 of 4 wheels had lug nuts not properly torqued. Nothing for you to make right, I won’t allow you near my vehicle again as I value both my vehicle and my life. Your service department rejected doing routine maintenance, found repairs that racked up quite a bill for me and Jeep, and then performed low quality work returning the vehicle in a condition unsafe to drive.

September 07, 2024

Dealer has always done good work in a timely manner. I appreciate that they arrange with Lyft. More

by barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonna
Sep 09, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Barb, thank you for the great review. We look forward to seeing you again at Orange Coast Chrysler Dodge Jeep Ram Fiat!

August 31, 2024

Went in for an oil change last min got me in and out with in less than two hours. Excellent service nice and easy very professional straight to the point More

by Gioromero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Sep 03, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Gioromero, we're glad to hear you had a smooth and efficient experience with our team at Orange Coast Chrysler Dodge Jeep Ram Fiat. Thanks for the great review!

August 23, 2024

Service department is a joke they claim they are doing everything they possibly can to get you your car back but it has been 6 months and no updates only way to get an update is to actually come down in p More

by Clayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean and Dave And Ferdie
Aug 27, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Clayton, I'm really sorry to hear about your experience. This is not the level of service we aim for and I apologize for any inconvenience caused. Please reach out so we can address this issue directly. Thank you, Ryan Simonian - Service Manager - (714) 587-6151

August 19, 2024

Great service and very professional from start to finish. On time, informative and courteous throughout with no surprises. Entire staff was friendly and helpful. More

by launch_0duffel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Aug 20, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Orange Coast Chrysler Dodge Jeep Ram Fiat provided professional and friendly service. We appreciate your support and look forward to serving you again!

August 07, 2024

Professional. Although I did not get the car loan I wanted. I ended up with the car I needed. More

by ChiChi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy
Aug 07, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for your review. We're sorry you did not get the loan you wanted, but we're very glad our team could find you the car you needed. If there's anything else we can do to earn your five stars, please don't hesitate to reach out. Thank you, Geoff Gill - General Manager - (714) 733-2388

August 03, 2024

Their service is terrible. Never buy a car from them. Justin my service advisor will not return phone calls or text. I just want to know if my Van is ready. They have had it fo More

by Major Payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin peters
Aug 05, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Major, I'm sincerely sorry to hear about your experience. This is not the level of service we strive for and I apologize for any inconvenience caused by the lack of communication or follow-up. Please reach out directly so we can address this issue promptly and make this up to you. Thank you, Ryan Simonian - Service Manager - (714) 587-6151

July 27, 2024

I have had four cars serviced here and I keep going back for a reason. That reason is that I trust my service advisor. I have always been told what I need each time and it get done in a day or two. Whatever More

by Goldeneye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gordon
Jul 29, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Thank you for your continued trust in Orange Coast Chrysler Dodge Jeep Ram Fiat! We're glad to hear that Paul and our team consistently provide reliable service. We appreciate your loyalty and look forward to serving you again!

July 26, 2024

I fully entrust the care of my Jeep to this dealership. They complete the service of my Jeep as promised timewise and cost. No surprises. Thank you. More

by Andros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Gordon
Jul 29, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

Andros, we're delighted to hear that you trust Orange Coast Chrysler Dodge Jeep Ram Fiat with your Jeep's care. Thanks for sharing your positive experience!

July 18, 2024

From the moment we arrived to the moment we left in our new truck, the staff at Orange Coast was amazing!! Especially Josh the sales manager, the Finance Manager whom I forget his name at the moment, and A More

by Guerrero.fabian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad, Josh Sales Manager, Finance Manager and Jose Torres in Service
Jul 19, 2024 -

Orange Coast Chrysler Jeep Dodge Ram Fiat responded

We're delighted to hear that our team, especially Josh and Ahmad, made your experience at Orange Coast Chrysler Dodge Jeep Ram Fiat exceptional! Thank you for sharing such positive feedback. Enjoy your new truck!