Orange Coast Chrysler Jeep Dodge Ram Fiat

I had really great experience at Orange Coast Chrysler Jeep Dodge when I recently purchased my new Seabring. The sales person Paul Whitehead was extremely knowledgeable and provided excellent Customer Se Jeep Dodge when I recently purchased my new Seabring. The sales person Paul Whitehead was extremely knowledgeable and provided excellent Customer Service. The process was easy and hassle free. I received a great deal and I recommend this dealership! More

Just purchased a new silver Sebring sedan from Orange Coast Jeep Dodge and I was very impressed with the way they handled the transaction. I am a very thrifty customer, so I did a lot of research befor Coast Jeep Dodge and I was very impressed with the way they handled the transaction. I am a very thrifty customer, so I did a lot of research before heading in and they had the best deal I came across. They answered every question I had and I felt like they genuinely appreciated my business. I used there service department a few times in the past and they were solid, so if anything goes wrong I know where to go. More

Needed parts and some service for my 18 year old daughters Jeep Laredo. She purchased it used from private party. The parts guys were extreemly wonderful in coming out and looking at the car and t daughters Jeep Laredo. She purchased it used from private party. The parts guys were extreemly wonderful in coming out and looking at the car and taking the time to explain each issue to my daughter and gave her the respect as a vehicle owner. Most of all it was wonderful that they helped her learn about her car and what had to be done. What she could do on her own and what she needed their Jeep service department to handle for her. When we were in the service bay area, they were prompt and also showed my daughter what they were doing and why. Thanks again for giving her a wonderful experience - since Mom won't always be around - she learned what type of service she can expect. Though after this visit the bar is set pretty high. Personally, I have not been to another location or different dealer that went to the personal extremes that they did here. My husband and I have been to this location before with our other Jeep and Chrysler, and because of the friendly, personal, and prompt service, is why I brought my daughter here too. thanks again for dealing so well with a young vehicle owner. Gina Wills More

Hello...I just wanted to inform you that once again I purchased another new vehicle from Orange Coast Jeep. This is my 4th new vehicle I have purchase from Orange Coast. My lease was close to being up an purchased another new vehicle from Orange Coast Jeep. This is my 4th new vehicle I have purchase from Orange Coast. My lease was close to being up and I received a call from Pete and Paul informing me to come in an take a peek at their new Grand Cherokees and other new vehicles on the lot. I have always leased my vehicles in the past, but due to them taking their time trying to help me figure out what would be best for me either to purchase or lease...They were able to find the best rate out there from the bank and I ended up leaving the dealership with the most beautiful fully loaded 2011 Jeep Grand Cherokee Overland and I just love it! Not to mention that I have been a very loyal customer to their service department for many years. I always receive excellent service and leave with a professionally seviced car. I really like the way that their service department keeps me informed when my standard services are due. Again, I really believe that the whole dealership and all of the employees that work there are kind, professional and friendly. I will continue to refer all of my family and friends to Orange Coast Jeep. ~Diane More

I began my purchase experience with a USAA auto-quote I began my purchase experience with a USAA auto-quote request on Labor Day weekend 2010.  Within 15 minutes of making the request, I received a pho I began my purchase experience with a USAA auto-quote request on Labor Day weekend 2010.  Within 15 minutes of making the request, I received a phone call from Ryan Lake.  I stopped in to see him later that day, and throughout my dealings with him, he went the extra mile to ensure that my questions and concerns were answered, and that I understood the pricing approach that I could expect.  Ryan was proactive, low-pressure, and always took great pains to point out advantages to me with regards to the purchase, even going so far as to provide me an additional discount based on my employment status at the time of signing.   I had first started looking at the Grand Cherokee that same Labor Day Weekend at DCH Chrysler Jeep Dodge in Temecula - where I felt uncomfortably pressured, to the point of walking out.  My experience at Orange Coast was exactly opposite; Ryan went out of his way to provide an exemplary level of customer service.  Once the order was in, he maintained weekly contact with me to keep me advised of delivery status, and finally, when it came time to take delivery and sign, Ryan explained every aspect of the process.  The entire Orange Coast Team, including Neda, Nate, Craig, Bob, and PJ, represented the Dealership with first-class customer service and competency, and I look forward to a long continuing relationship with Orange Coast, specifically due to their attitude and approach to that purchase experience. Both my wife and I are extremely happy with our new vehicle, which we've had now a little over a month and a half.  Overall, the experience with Orange Coast has made this the easiest and most pleasant auto purchase experience we've ever had.  Please accept both my thanks for the experience and my congratulations on managing such a fine team of professionals.   More

I was looking to trade-in my older Jeep Grand Cherokee and lease a new 2011 model before the end of the year. As a nervous car-buyer, I was prepared with my credit report/budget/financial information but and lease a new 2011 model before the end of the year. As a nervous car-buyer, I was prepared with my credit report/budget/financial information but was unsure of what vehicle and options would be available for me within my budget. John Baker worked with me initially and was extremely helpful in determining the value of my previous vehicle, as well as helping to choose the options and color of a new 2011 model that would likely fit my budget. After determining what to look for with John, the perfect car was available on the OC Jeep lot, so we took a test drive and I was very satisfied. The new features of the 2011 Jeep are outstanding! I then met with Paul Whitehead who was very accomodating by meeting me within my time schedule, and in determining the lease terms and agreement. Paul negotiated a lease with me that perfectly met my needs financially--I could not be more pleased with the car and the lease agreement!! Both John Baker and Paul Whitehead are very friendly and I would recommend working with them to anyone looking to purchase a vehicle. While on the lot, I also met with PJ Kleizo in the service department and he advised me of service options with the new vehicle. I took my previous vehicle to OC Jeep for service and had fair, accurate, and timely service with PJ in particular, so I feel very comfortable going to OC Jeep for service with the new car. Overall, I am ecstatic about my 2011 Jeep Grand Cherokee, the lease that was negotiated, and my great experience at the lot. What I expected to be a nerve-wracking car buying experience was made into a very easy and smooth transaction. Thank you OC Jeep! More

This is the only place to buy a new Dodge, I have a new 2500 diesel p/u and my wife has a new Charger. The charger has been in only for service, is always done quickly and nice and clean when we pick it up 2500 diesel p/u and my wife has a new Charger. The charger has been in only for service, is always done quickly and nice and clean when we pick it up. My Ram has had a few emissions problems and I couldn't imagine a repair shop with better guys working on my diesel. I will buy my next cars from this dealer. More

Had one of the best car buying experiences that I have ever had with Orange Coast! Every single one of their employees that I encountered were friendly, knowledgable,and professional- without the pressur ever had with Orange Coast! Every single one of their employees that I encountered were friendly, knowledgable,and professional- without the pressure! The Entire experience was enjoyable and I am more than pleased with the car that I purchased- got a great deal and the whole process from beginning to end was efficient- didnt have to spend the whole day there! The car(a 2004) looked brand new by the time I got it and I have had no problems with it at all. Thanks Orange Coast Chrystler Jeep!! More

I bought my car at this location -- horrible experience -- my recommendation is to never, ever do business with this dealer. I received the worst service at this company. This firm refused to secure my c -- my recommendation is to never, ever do business with this dealer. I received the worst service at this company. This firm refused to secure my car after it flooded and I was waiting for Jeep to determine if they would cover the defect in the windshield that caused 3 inches of rain to puddle in my car. (This event follows several other instances of of replacing the same parts repeatedly due to other defects -- which were very costly). I had to demand that the Customer Service Manager secure the car so that no further damage would occur -- and only after I told him his firm would be legally liable did he take action to secure the car from further damage. When I asked to speak to the General Manager, the Customer Service Manager refused to transfer the call, stating that the GM was was out of town (I had already confirmed that the GM was onsite that day with the front desk staff). When I finally spoke with the GM, he was very condescending when I requested answers as to why I had been given poor service and poor treatment -- he stated that the firm had been in business 30 years and I keep coming back so they must be doing something right. Are you kidding me???! I'm not here paying for rental cars (repeatedly) and paying for repairs of obvious defects because I want to -- I expected a higher level of customer service since they sold me the car. The GM told me to go somewhere else! Unbelievable!!! In my opinion this firm should not be in business. More

Summary: This dealer employs rude, arrogant service managers who blatantly attempt to take advantage of female customers and their perceived naivete. This is also the most expensive C/D/J dealer I've managers who blatantly attempt to take advantage of female customers and their perceived naivete. This is also the most expensive C/D/J dealer I've ever visited, and I've used at least five throughout California. The first time I visited this dealer, I was shopping for a Jeep. The saleswoman thought that the best way to sell me on a Jeep was to take me for a test drive and then turn donuts in a local parking lot. I left, convinced she was insane. The second time I visited, several years later, I had had my Jeep towed in because of a dead battery (jumping wouldn't start it). The dealer sold me a battery for close to $300. I had no choice but to purchase, as my truck wouldn't start. The whole time, the service manager was conversing with his cronies and barely looking at me as he shoved paperwork at me to sign. I was asking questions about my car's behavior and getting vague, "you're a woman and wouldn't understand" answers. The third time and fourth times I visited (failed LED lamp and transmission flush), the quoted prices were OBSCENELY high compared to either Pep Boys or other dealers. I also got the same jerk as my service manager. Although I no longer live in LA, tomorrow I'm driving 50 miles back to Buerge Jeep who will do the transmission flush for $100 less than Orange Coast. Unbelievable and unfortunate that Orange County lacks a respectable or even remotely competitive C/D/J dealer (Tuttle Click isn't any better). More