Orange Coast Chrysler Jeep Dodge Ram Fiat

I have decided to write a review about this dealership. About a week ago I had purchased a vehicle from them, and they knew my credit history. I had told them dealerships have promised some than and then t About a week ago I had purchased a vehicle from them, and they knew my credit history. I had told them dealerships have promised some than and then take it back. That what has just happened has happened again with them. They make me and wife sign all papers and give us the impression that they have the strongest finance team in Northern America. Huh well today after like 10 inquiries on my credit report of them trying so vigorously to get me approved. I have to call them and see what the deal is because surely, I would have heard some than by now. But low and behold the power of the finance manager a man who is extremely rude, says it has not been financed and do you have a co-signer, or more money down. I said no, you are the ones telling me everything is going to be good. Well then he wants me to return the vehicle after they delivered it to me and have my down payment. So yeah do not recommend them at all. More

Brian is very knowlegeble in all phases of servicing my Jeeps. He makes me feel like my business is priority one with him. I have been a costomer for over 10 years & have always felt that I have been trrea Jeeps. He makes me feel like my business is priority one with him. I have been a costomer for over 10 years & have always felt that I have been trreated fairly & with personal attention. He is the best! I would deffinatly recomend OC Jeep to antone. Richard Tirrell More

I purchased a 2011 Jeep Wrangler Rubicon in November of 2011. After two months had passed I still had not recieved registration, tags, or a license plate. When I called in February to find out what was ha 2011. After two months had passed I still had not recieved registration, tags, or a license plate. When I called in February to find out what was happening I was told that November was a busy month and not to worry, my license and tags would be coming. When March arrived I called again and was told to talk to Alicia the DMV girl but every phone call to her resulted in a message on her machine and not one time in a weeks period did I receive a return call. In complete frustration I went to the DMV and was informed that the car was owned by a woman and they would not give me her name. The next day I called to the dealership and was unable to get David Reed, Alicia or Brian Cole to answer there phones. When I asked to be transferred to the General Manager Pete Shaver the operator patched me in on his cell phone and I told him my worries and that I needed to find out who owned my car, that I had already paid over 35,000 dollars for. When he called me back the following day he said the DMV girl had accidently sent the pink slip to the woman who they had repossesed the car from. He assured me that going to the DMV in two weeks he would straighten out the problem. After two more weeks I attempted to find out the situation and was told it might be easier for me to just go the DMV myself and take care of it. But then Pete Shaver said if I wanted he would at least get me the license plates. Well now it is March 27 and I finally recieved my pink slip,registration, tags but still no license plate even tho my pink and registration have a plate number on them. When I attempted to contact them again the exact same thing, message machine and no return calls, when I called the Jeep factory complaint line I was told to go to the DMV myself and report the plates stolen and just get new plates myself, of course at my own cost. The amazing thing is that Jeep themselves don't care and told me there was nothing they could do and they did not want to talk to Orange Coast Jeep about this. I am wondering if there is some sort of legal issues involving this dealership and the rules of business involving the DMV. I am sure this letter will just be removed and discarded, because not one person I have talked to at this dealership or at the Jeep factory has ever wanted to actually do the job they are paid to do. I can promise you I will never buy another Jeep from any dealer, I am 55 years old and have bought many cars, Toyota, Ford, Chevrolet, and others and I have never experienced anything as horrible as the experience at this dealer. With very deep regrets at how these people run there business Sincerely Ronald McGough More

This is what everyone wants to experience when dealing with a car dealership. No one is perfect but here, when they make a mistake, they bend over backwards to fix it. I've owned 4 BMW's in the last 5 yea with a car dealership. No one is perfect but here, when they make a mistake, they bend over backwards to fix it. I've owned 4 BMW's in the last 5 years and the last one costs more than $70,000. You would think that a premium brand would be able to serve there customers better but these guys set the bar on service and caring! I feel like a king every time I go here. The deals are unbeatable, the service is the gold standard in the industry and the people actually care about you and your experience...... even after the sale is done. This is the best experience I have ever had! More

A very customer service oriented dealership. A very good tech support team, helpfull and knowledgeable. The most important of all they stand behind the car they sale, new or old one. I had nothing but a gre tech support team, helpfull and knowledgeable. The most important of all they stand behind the car they sale, new or old one. I had nothing but a great experience dealing with this dealership when buying new, lease new or buying a used car. More

I purchased a 2012 jeep wrangler on 2-11-12. The sales experience from orange coast jeep was proficient. I found Paul Whitehead to be highly competent, an expert, and sales representative with principle. experience from orange coast jeep was proficient. I found Paul Whitehead to be highly competent, an expert, and sales representative with principle. I would not have returned to orange coast without Paul in the purchasing process. I have interviewed two employees at my company who have purchased autos from Paul after my purchase. Kurt and Peter extolled Paul's skills and knowledge. Great Job ! I recommend Paul Whitehead, Jeep, and Orange Coast More

From the moment i walked in the door with a problem on my used 2003 Chrysler Sebring i got excellent service. i had gone to another Chrysler dealer last year in Tustin and it was a terrible experience for m used 2003 Chrysler Sebring i got excellent service. i had gone to another Chrysler dealer last year in Tustin and it was a terrible experience for me. Also i had purchased an extended Service Warranty from Chrysler when i purchased my car in 2008, and EVERYTHING done on my car, which was major, was covered under my warranty. i was so darn happy! And Bob in service was awesome, he allayed my fears from the very start, as I was so worried. Thanks Everyone! I will Be Back.. M. Whitmer More

I posted a complaint on Dealer Rated about 4 hours ago. The Sales Manager at the dealer called me and fixed the problem. That is very good service. The Sales Manager at the dealer called me and fixed the problem. That is very good service. More

Overall an amazing experience. My wife and I came in to look at Dodge Rams and found one we loved. The staff there was very informative and extremely helpful! I would gladly purchase another car from these look at Dodge Rams and found one we loved. The staff there was very informative and extremely helpful! I would gladly purchase another car from these guys! More

Over the past 4 years I have had horrible experiences with car dealerships. Having not the best credit I had to settle for shoddy dealership, bad cars and terrible staff who took it upon themselves to t with car dealerships. Having not the best credit I had to settle for shoddy dealership, bad cars and terrible staff who took it upon themselves to take advantage of me and my less than perfect credit. Even though I needed a vehicle badly, I was very reluctant to go anywhere near a dealership, especially a used car dealership. Well as fate would have it I recieved an invitation to visit Orange Coast Chrysler, Dodge, Jeep. Right away I was treated with respect, friendliness and honesty. Everyone who works there took the time to say "Hi" even if they were just passing by. The respect and friendliness was awesome, but the honesty threw me for a loop. Everything I was told and I mean everything was spot on. The gentleman I worked with was smart, funny, down to earth and HONEST. He didn't run me around the block and it was very refreshing. What really amazed me is that the following day when I came back with my wife, he remembered things I had mentioned the day before; for example I told him that my wife didn't like a particular car and he said to her, " well I know you don't like...." Most people at car dealerships don't even remember your name. I can't tell you how many salesman I've worked with at other dealers would ask my name, not even five minutes after the introduction. The dealership was busy and I spent quite a bit of time there and I can see why. They are helping people and they're doing it right. Thanks to Jerry Fontaine and all the staff. It is so refreshing to have this kind of experience with something that is normally like a bad dentist visit. I am going to tell everyone who will listen about my experience! More